Hi,
I am trying to get some sense of when should I call the UKVI helpline or do any escalation as such on my application. Following is my timeline.
Applied online - 7th Nov 2024 ( priority)
Biometrics - 12th Nov 2024
Additional document request -19th Nov 2024
I was asked that my employer submit evidence that Home Office was notified there has been a change in trading name.
Background: I joined company X ( Tier A sponsor license no in CoS). After 2 years part of company X was sold to another entity and company Y was registered as licensed sponsor. All employees within the sale and on sponsorship got transferred to company Y ( also a Tier A sponsor now) under TUPE. Home office was notified as RTW checks were carried out after the transfer and it showed name of company Y.
When I filled my ILR form I entered license number of company Y as this is the company I will be working for in the UK who is supporting my application ( not sure if I should have entered company X's license number as in CoS - then support letter would not have matched). I think the additional document request is due to mismatch in sponsor license between Tier 2 CoS and ILR application ( I have seen this question being asked here where first company was no longer operating and it was highlighted this shouldn't be an issue as case worker will have access to all documents. Also it made sense to enter company Y given that is who I work for currently)
I submitted additional document within 2 hours - HR contacted the immigration advisors who supported with TUPE and on their advice gave a letter detailing the above and reference date of when the communication was shared to home office and extract of my details ( also to contact them directly if they need original letter - could be due to data sensitivity as it has details of many employees). I got an auto generated email from the mailbox.
Any advice on what to expect given my application is on priority ( self + spouse + child). I feel like I am stuck in a limbo. Can moderators throw some light on what I have submitted originally accounts to inaccurate information/whether I should be prepared to expect refusal on this ground?
All other documentation have been supplied as required and more. In hindsight I could have added a cover letter but I didn't think mine was complicated enough to do that.
What timeline should I wait until I call the helpline, ask for support from MP etc?
The communication did not say mine was complex case. It only mentioned they cannot meet the 5 days period as they have a request for additional info. Typically do caseworkers come to paused applications like a standard timeline case? Apologies for the long list of questions
