TLSContact website issue

[yeoruc]

Hi,

I submitted my application for naturalisation about an hour ago and it all went through fine, got my UAN and whatnot.

But when I try to move from the UK Govt page to TLSContact website to book my biometric appointment, the TLSContact website keeps returning a 'Whitelabel Error Page'. As a result I can't register now, and there does not seem to be any other way to register either.

Anyone else is having this issue today? I have messaged TLSContact through their contact page but I don't have high hopes about them being able to help quickly.

[paulina_wa]

1. If you're using a VPN, try disabling it
2.Try deleting cookies from your browser
3. Use a different browser
4. Use a different device
5. Try again in a few hours/tomorrow

[yeoruc]

1. If you're using a VPN, try disabling it
2.Try deleting cookies from your browser
3. Use a different browser
4. Use a different device
5. Try again in a few hours/tomorrow

Thank you - yes I tried all of those actually. The issue is persisting so I am now wondering if it's a widespread problem or not.

[paulina_wa]

It's working for me just fine but I'm accessing my old application from months ago so it's entirely plausible that another part of the website is down.

From a quick google/reddit search, it seems to be a recurring issue that seems to always go away at some point.

What I do remember is that when I was booking my appointment I accidentally pressed "back" and the whole booking system started timing me out and either showing errors or complete nonsense. I left it for an hour or so and it reset itself so I could book my appointment. So I would recommend leaving it until later, or even better tomorrow, and trying again then.

Their customer support is shocking so I wouldn't count on them replying any time soon!

[waleed205]

When I submitted my applications, I encountered 2 problems with TLS

1- after paying and transferring me to the TLS website to create username and password, I would only get the rolling ball, not progress. I was working on my laptop. I thought let me try iPad and worked. SO, try another device if possible.

2- When I was uploading documents, I uploaded everything but did not click submit, I wanted to wait to the last minute. Then the upload page went blank for 2 days. I went to the appointment without submitting, and I paid 50 for their service. Later, TLS manager informed me that it was a TLS global issue, and it was resolved that day. Sure enough I logged in in the evening and it was working fine.

Good luck