Record for longest time waited to reach a decision on naturalisation (multiple threads merged)

[contorted_svy]

Definitely worth raising another, and I would start by raising it yourself, then forward what you know to your MP. They usually get the same boilerplate responses so it's best to also follow up through the complaints channel.

[rakimmn]

Received the following after asking for a complaint review

Dear

Thank you for your email correspondence of 12 November. I have conducted an independent review of your complaint following your further submissions.

Your complaint
In your email you explain that your application for naturalisation was submitted on February 2024, however, to date a decision has not been made. You ask for an update on your application, if a case worker has been assigned and if any further information or documentation is required.

My decision
I would like to take this opportunity to assure you that it is not the intention of UK Visas and Immigration to cause any unnecessary delay whilst awaiting the outcome of an application and every endeavour is being made to make decisions at the earliest opportunity.

Please accept my apologies for the delay you are experiencing with your application for naturalisation. We understand this must be frustrating for you. You will be aware from our previous reply, that the Home Office website makes clear that all applications are subject to enquiries to ensure that prospective citizens are able to satisfy all the statutory requirements, including that of “good character.”

On reviewing your application, it appears that the good character checks are now reaching their conclusion. The case working team have escalated your case to their allocations team to ensure it is concluded in a timely manner.

At this time, they do not require any further information from you. However, they will be in touch once a decision has been reached, or if they require any further information.

Please note, complaints do not affect our decision-making process and making a complaint doesn’t mean that your application will be dealt with more quickly or more slowly. For further information please use the following link https://www.gov.uk/government/organisat ... -procedure.

While I understand this may not be the outcome you had expected, there are no grounds to warrant further consideration of your case. I am unable to uphold your complaint.

This is our final response to your complaint. We value your feedback. Please share your experience in this anonymous survey to help us enhance our service: Customer Survey - Complaint Review Service.

If you are dissatisfied with our response, you can escalate your complaint to the Independent Examiner of Complaints (IEC) within three months of the date of this letter. Details of how to raise a complaint can be found at https://www.gov.uk/guidance/make-a-comp ... complaints. You can also request information via the post, by writing to the IEC at PO BOX 6147, Sheffield, S2 9JD. Please note, if you decide to escalate your complaint to the IEC, you will need to provide them with a copy of this response.

Yours sincerely

[contorted_svy]

You can escalate this to the IEC. However, and I say this very cautiously, from their wording around the good character requirement, you may receive an outcome in the coming weeks.