My husband was initially turned away from the gerrys office as they had closed for Eid holidays - they asked him if he had received the call and he said no.
He returned after a few when they reopened and they didn't ask whether he got the call, he managed to collect it with sad news

As long as you say he got the call if they ask they should allow your husband to collect his passport - inshallah.
Batleykhan Ji you hadn't replied to my message, did you check your pm?