Please help - FLR(M) - in shock!

[paulanne]

Hi, would be extremely grateful for whatever advice you can give me.

I am UK citizen and my husband is from the US. He applied for a fiance visa, which he was granted, we got married August 2010.

We sent off form FLR(M) to the Border agencyearly Sept 2010, along with all docs, passports and payment. Form returned two weeks later with all docs, and payment receipt saying "you've used wrong version, use this instead". Only difference between two forms was the date.

Filled it in again and sent it back thenext day. Got letter saying we will be processing it, do not phone.

Made my husband call them yesterday as is now 4 months later and no communication from them.

He spoke to someone at UKBA who said his apolication was rejected due to non payment!! He said no thats wrong, quoted the number on the payment receipt to her and she said oh yes, we'll have to refund that!! She said she could refund it, send everything back and he could start again. He said no. He also asked why no one had been in contact, she said they didnt have to tell people anything by a certain time.

We have written letters from both of us, cc'd to our MPs.

Any advice? Am shocked by their sheer incompetence!

Many thanks in advance for any assistance

[ElenaW]

You're playing their game. Whatever they say they want, I'm afraid you have to give if you want them to process the application. Sucks that they're messing you around but that's UKBA for you. Good luck and just follow their instructions.