I went to Croydon last month to get my biometrics enrolled and was told due to a IT issue we will not be able to confirm the outcome now. But in return I was promised an update in three days if the appiontment needed rescheduling(Biometrics was successfully completed).
I have recieved a letter today 25 days after my intial appointment to re-book as the initial appointment was unsuccessful, moreover this time I have not been given an option to book in the post office.
I have plans for a business trip first week of October and I was waiting for my passport to return.
Incompetant staff and processes the only issue is its a govt agency and we have no choice but to comply...
Does anybody know if something else can be done to expedite the application process if its Home Office's fault.