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Biometric residence permit (BRP) card not received

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saurabh88
Newly Registered
Posts: 2
Joined: Fri Nov 22, 2013 2:26 pm
Location: London

Biometric residence permit (BRP) card not received

Post by saurabh88 » Fri Nov 22, 2013 2:42 pm

My application was successfully processed for the VISA extension, and I was told I would receive the BRP card with 7-10 days. Me and a friend of mine went on the same day and she got hers within 3 days and mine was not delivered.

After waiting for 10 days, I wrote to the home office and their response was: "Our couriers reported they attempted to deliver the permit to you but were unable to do so. As a result, they are returning the permit to us. We are unable to stop the return at this stage.

Please can you reply, giving us your full address including post code to ensure we have the up to date details correctly recorded along with a contact telephone number (preferably a mobile number) at which you can be reached.

We will try to arrange redelivery of your permit within 10 working days (of receiving your delivery back into our offices)."

Now my housemate has been home every single day and their has been no courier. Moreover, if someone is not in the house, aren't they suppose to leave calling card, I have not received any.

I have to travel abroad which I cannot do without the BRP:

1) My worry is how long does the courier take to return the package to the home office?

2) Is their anyway I can track my BRP card, whether it is with couriers or with the home office? Any phone numbers to contact them, etc?

3) If somehow I do not get the BRP, but as my application is approved, can I somehow travel abroad and re-enter UK. I do not hold British passport.

I am really worried, any help would be very much appreciated :) Waiting for your response, specially on 1st and 2nd points, thanks a lot :)

z18runway
Senior Member
Posts: 810
Joined: Mon Mar 29, 2010 11:54 pm

Post by z18runway » Sun Nov 24, 2013 6:49 pm

call dx 01604 496798 and ask for any delivery is waiting for you to be delivered by giving your name and post code.

saurabh88
Newly Registered
Posts: 2
Joined: Fri Nov 22, 2013 2:26 pm
Location: London

Biometric residence permit (BRP) card not received

Post by saurabh88 » Tue Dec 03, 2013 3:02 pm

I reached out to the courier & home office. Home office arranged for re-delivery. I was tracking my courier on the Dx website, and it again said the delivery failed. I called up DX, only to figure out the home office has provided them the wrong address (my neighbor's address). I checked with my neighbor, a courier came and went by. My BRP lies with the courier and they are awaiting directions from the home office. My agent has written to home office, it is the 4th working day and no response from the home office yet. The BRP came within 10 feet and gone :(

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