Hi everyone.
I have the same problems with BRP collecting and no answers and actions from the Home Office side.
I have got the Global Talent Art and Culture Migrant permission to be in the UK for 5 years. My husband has got the Global Talent Partner permission, the same period. The decision letters both are on 18 Nov 2020. Vignettes on our passports are valid for 3 months. We made applications outside the UK. The decision letter said we must collect BRP 10 days in the post office after arriving, but, if we are from a country that needs self-isolation, after 14 days of self-isolation. It was also said BRPs will be waiting for collection for 90 days instead of 10 days.
For this date (28 of Dec 2020) we couldn't get BRPs, because they did not arrive at the post office, it is 40 days after the decision letter. Without BRPs we can not do almost anything, no police registration, no permanent rent property, no opening a bank account, no being self-employed, and move to other places.
The timeline of actions we have already made is below. Still no answers and results, but maybe it will be helpful for someone as this topic was helpful for me. And I will update the status here then.
- We landed in the UK on 2 Dec 2020
During self-isolation, we filled and sent out application forms to the police online, but did not make an appointment because they write to visit only with BRPs
After self-isolating (2 weeks) went to the post office, on 16 Dec 2020, no BRPs
Wrote to BRP team via website https://www.gov.uk/biometric-residence-permits/collect 16 Dec 2020, no response after 5 days
Call to post office 18 and 22 Dec 2020 - no BRPs
Wrote to BRP team via website https://www.gov.uk/biometric-residence-permits/collect 22 Dec 2020, no response after 5 days
Wrote to BRPdelivery@homeoffice.gov.uk, complaints@homeoffice.gov.uk, UKVISETM@homeoffice.gov.uk 22 Dec 2020, no responses
Wrote to forum whatdotheyknow.com 27 Dec 2020, they respond with advice to write to public.enquiries@homeoffice.gov.uk
Wrote a letter to public.enquiries@homeoffice.gov.uk 28 Dec 2020 and got the automatic response “We aim to provide a response within 20 working days”
Wrote to local MP 28 Dec 2020, truly hope it will help
Overall I feel cheated. No public information about delays, no answers, no status, no even tracking number and name of delivery service…
Maybe we all should collect our requests and make a petition? Has anyone encountered a similar one?
And thanks to everyone who is writing here and sharing information and updates. It is really helpful.
Best,
Iryna
