UKVCAS Super Priority Service

[madihaali_304]

Hi everyone,

Anyone who have booked an appointment online know if the Same Day and Next Day appointment option is now available with Sopra Steria? How quick were you able to book an appointment?

Many thanks,

Hi, I submitted my application online on a Monday and could see appointments starting from Wednesday the same week.

[sunnysakhi]

yes that is right. depends on who picks up your call.

thanks for the update

Dear mail 9
Have you received any information.
I have also applied my ILR in Super priority service on 27/11/2018. Haven't heard anything yet. Tried to call, the gentleman gathered information and no response so far.

[sunnysakhi]

very similar thing happen to me as well they noted my details when call them this morning using options 3 2 1 1 and few hours later get this email saying that
Thank you for contacting UKVI Contact Centre.
Our records show that your application has not yet been completed.We are unable to advise when a decision will be made but you will be notified in writing once made. Until such time, we are unable to assist further.
We are sorry we cannot be of further assistance
its seems normal email send by Contact centre Finally i think we have to wait for Ho to reply.

Given that my application was submitted on 28 Nov 2018 at the Croydon centre with super priority new service and didn't receive any updates until 4 Dec 2018, I just called the UKVI Contact centre with the same number and options. However, they are now saying that they cannot check my application status and cannot give me any information. They didn't even ask my case ID, I was only told to wait for HO to get in touch with me once decision is made and the decision time required depends on individual circumstances.

Any idea how to push them to check the status or give me something even like "Our records show that your application has not yet been completed." ?

I submitted my ILR application under Super Priority Service on 27/11/2018 at Manchester center. No communication yet.Tried calling the number they collected my information and told me that UKVI will come back with in 3-5 days. Very anxious.No response from UKVI after application service.

[sunnysakhi]

Hi,
I have been following this forum from the beginning. It has been very helpful. I have had my biometric on 26 November and nobody get back to afterwards. So, I called UKVI on Thursday and the gentlemen that I spoken to, taken my details and said it will pass it on to head office. Stating why it is taking this long. At the same point I was also contacting DX via Facebook messenger. They get back to me today saying that the parcel has been delivered. How would I rate their service. The BRP was delivered to my lawyer. However I am yet to received an approval letter.
My advice keep contacting DX. You never know best of lucky

Hi Vip07
how did you contact DX by Facebook messenger, can you please share DX facebook ID.Thanks in advance.

[CR001]

Hi,
I have been following this forum from the beginning. It has been very helpful. I have had my biometric on 26 November and nobody get back to afterwards. So, I called UKVI on Thursday and the gentlemen that I spoken to, taken my details and said it will pass it on to head office. Stating why it is taking this long. At the same point I was also contacting DX via Facebook messenger. They get back to me today saying that the parcel has been delivered. How would I rate their service. The BRP was delivered to my lawyer. However I am yet to received an approval letter.
My advice keep contacting DX. You never know best of lucky

Hi Vip07
how did you contact DX by Facebook messenger, can you please share DX facebook ID.Thanks in advance.

Are you not able to simply search for them on Facebook under DX Courier rather than having social media weblinks posted on the forum????

[sunnysakhi]

today also no delivery from DX

I also applied under super priority on 27th November. Checked with DX delivery, nothing for today as well.very stressed and anxious.

[Vip07]

Hi,
I have been following this forum from the beginning. It has been very helpful. I have had my biometric on 26 November and nobody get back to afterwards. So, I called UKVI on Thursday and the gentlemen that I spoken to, taken my details and said it will pass it on to head office. Stating why it is taking this long. At the same point I was also contacting DX via Facebook messenger. They get back to me today saying that the parcel has been delivered. How would I rate their service. The BRP was delivered to my lawyer. However I am yet to received an approval letter.
My advice keep contacting DX. You never know best of lucky

Hi Vip07
how did you contact DX by Facebook messenger, can you please share DX facebook ID.Thanks in advance.

Search for them on Facebook and send them all the details like your name and address. If you have a lawyer make sure you send them his name and office address as well.

[Timothy Tao]

Hi everyone,

Anyone who have booked an appointment online know if the Same Day and Next Day appointment option is now available with Sopra Steria? How quick were you able to book an appointment?

Many thanks,

My experience is you can always find a next day appointment from one of the appointment centres - there are many.

[Timothy Tao]

today also no delivery from DX

I also applied under super priority on 27th November. Checked with DX delivery, nothing for today as well.very stressed and anxious.

Same no reply, but I applied on 28th. Will start calling them nonstop next week if nothing heard until this Friday.

[bhcool]

today also no delivery from DX

I also applied under super priority on 27th November. Checked with DX delivery, nothing for today as well.very stressed and anxious.

Same no reply, but I applied on 28th. Will start calling them nonstop next week if nothing heard until this Friday.

Same for me too, i applied at Birmingham centre on 28th for super priority, no communication on email/letter yet. I contacted Dx through there live chat but they said no parcel for me, guess just need to wait hoping to hear at least till Friday.

[sunnysakhi]

Hi,
I have been following this forum from the beginning. It has been very helpful. I have had my biometric on 26 November and nobody get back to afterwards. So, I called UKVI on Thursday and the gentlemen that I spoken to, taken my details and said it will pass it on to head office. Stating why it is taking this long. At the same point I was also contacting DX via Facebook messenger. They get back to me today saying that the parcel has been delivered. How would I rate their service. The BRP was delivered to my lawyer. However I am yet to received an approval letter.
My advice keep contacting DX. You never know best of lucky

Hi Vip07
how did you contact DX by Facebook messenger, can you please share DX facebook ID.Thanks in advance.

Search for them on Facebook and send them all the details like your name and address. If you have a lawyer make sure you send them his name and office address as well.

Thanks for guidance. Appreciate my friend. I did exactly as you said. No delivery for me today.

[sunnysakhi]

today also no delivery from DX

I also applied under super priority on 27th November. Checked with DX delivery, nothing for today as well.very stressed and anxious.

Same no reply, but I applied on 28th. Will start calling them nonstop next week if nothing heard until this Friday.

Let us hope for the best.

[sunnysakhi]

today also no delivery from DX

I also applied under super priority on 27th November. Checked with DX delivery, nothing for today as well.very stressed and anxious.

Same no reply, but I applied on 28th. Will start calling them nonstop next week if nothing heard until this Friday.

Same for me too, i applied at Birmingham centre on 28th for super priority, no communication on email/letter yet. I contacted Dx through there live chat but they said no parcel for me, guess just need to wait hoping to hear at least till Friday.

Hi bhcool
Let us hope for the best.

[sunnysakhi]

it all seems very random. I had super priority appointment in London on Friday, nothing heard. In the other thread, someone went to exact same centre the day after and they've already had email confirming the visa has been granted.

On the call centre, it's the same. I had my details taken by super helpful woman today, but others hit a wall. I would advise to call again (making note of the names so you don't ask the same person twice!) until someone gets your details.

Hi have you received any communication about your application.

[mail9]

yes that is right. depends on who picks up your call.

thanks for the update

Dear mail 9
Have you received any information.
I have also applied my ILR in Super priority service on 27/11/2018. Haven't heard anything yet. Tried to call, the gentleman gathered information and no response so far.

no i have no heard from them. the contact centre lady told me not to keep calling them again and again. i have to wait for 5 days and then call

[mail9]

yes that is right. depends on who picks up your call.

thanks for the update

Dear mail 9
Have you received any information.
I have also applied my ILR in Super priority service on 27/11/2018. Haven't heard anything yet. Tried to call, the gentleman gathered information and no response so far.

no i have no heard from them. the contact centre lady told me not to keep calling them again and again. i have to wait for 5 days and then call

some of them are very very rude that you wonder why you have paid so much for hear all they have to say. we have to report this. anybody had the same experience?

[cja_1234]

Dear all

Extremely frustrating.

00.30am December 1 (Saturday): Online application SET (O) submitted under Super Priority

9.00am December 1 (Saturday): Attended a Sopra Steria appointment on the same day at Manchester main library centre. The staff was very nice there, and the guy who did my document upload check and passport check said my application is very organised and he would be surprised if I am contacted for further information

2.56pm December 3 (Monday): emailed ApplyOnlineE-Support@homeoffice.gov.uk to check the status. No reply

4.05pm December 3 (Monday): received an email from "hocommunications@communications.homeoffice.gov.uk" with a case ID and using my "other old names" on the application saying "It may take up to six months to make a decision on your case. If we are unable to process your application within six months, we will tell you as soon as possible."

December 4 - 5 (Tuesday and Wednesday): I have been calling UK VI number option 4 then 1 saying the standards are not met. I managed one guy to note down my details around 9.30am on December 5. I also called DX to check if there is a parcel for me. The lady said she has nothing and asked me to check tomorrow again

2.18pm December 5: I received an email from "UKVIcontactcentre@homeoffice.gov.uk" saying that "
Our records show your application has not yet been completed. We are unable to advise when a decision will be made, but you will be notified in writing once made. The lady is from Croyden Centre operations and left a phone number and her email address in the signature.

I called the Croyden centre number as written in the email and another lady picked up, and the conversation started from where I got the number from. Then she said the super-priority service does not guarantee anything and the extra money is the risk I have to take. Then she said even if I call the UKVI contact centre the answer would be the same. Then she said she has to end this call now. She was extremely rude.

Then I replied to the email "UKVIcontactcentre@homeoffice.gov.uk" asking for the clarification of "Our records show your application has not yet been completed" because as far as my application is concerned, it is completed. I completed the form, paid the right amount then attended an appointment. Then the lady answered in one line (without any formality) "Decision process is not yet completed".

I think I can request for the refund with this evidence although supposedly I get a letter later dated on December 4? I wonder if they just make up the fake date!

Has anyone gone through a similar situation and attended an appointment at Manchester central library recently and received a decision by now?

[mail9]

very similar thing happen to me as well they noted my details when call them this morning using options 3 2 1 1 and few hours later get this email saying that
Thank you for contacting UKVI Contact Centre.
Our records show that your application has not yet been completed.We are unable to advise when a decision will be made but you will be notified in writing once made. Until such time, we are unable to assist further.
We are sorry we cannot be of further assistance
its seems normal email send by Contact centre Finally i think we have to wait for Ho to reply.

Given that my application was submitted on 28 Nov 2018 at the Croydon centre with super priority new service and didn't receive any updates until 4 Dec 2018, I just called the UKVI Contact centre with the same number and options. However, they are now saying that they cannot check my application status and cannot give me any information. They didn't even ask my case ID, I was only told to wait for HO to get in touch with me once decision is made and the decision time required depends on individual circumstances.

Any idea how to push them to check the status or give me something even like "Our records show that your application has not yet been completed." ?

I submitted my ILR application under Super Priority Service on 27/11/2018 at Manchester center. No communication yet.Tried calling the number they collected my information and told me that UKVI will come back with in 3-5 days. Very anxious.No response from UKVI after application service.

exactly. when i called on 28th, 48 hours after my appointment, 3 different people told me they cant help me until 5 days have passed.They were not at all helpful and one of them was very rude.i kept calling and they kept giving me 3 different emails to enquire if i have any concerns but they cant help. A lady was ready to escalate it on monday. when i called again today, the customer service lady said in a very rude tone "you don't keep calling here again and again."

[mail9]

very similar thing happen to me as well they noted my details when call them this morning using options 3 2 1 1 and few hours later get this email saying that
Thank you for contacting UKVI Contact Centre.
Our records show that your application has not yet been completed.We are unable to advise when a decision will be made but you will be notified in writing once made. Until such time, we are unable to assist further.
We are sorry we cannot be of further assistance
its seems normal email send by Contact centre Finally i think we have to wait for Ho to reply.

Given that my application was submitted on 28 Nov 2018 at the Croydon centre with super priority new service and didn't receive any updates until 4 Dec 2018, I just called the UKVI Contact centre with the same number and options. However, they are now saying that they cannot check my application status and cannot give me any information. They didn't even ask my case ID, I was only told to wait for HO to get in touch with me once decision is made and the decision time required depends on individual circumstances.

Any idea how to push them to check the status or give me something even like "Our records show that your application has not yet been completed." ?

what is "case id". where do you find that.

[oldmankensey]

it all seems very random. I had super priority appointment in London on Friday, nothing heard. In the other thread, someone went to exact same centre the day after and they've already had email confirming the visa has been granted.

On the call centre, it's the same. I had my details taken by super helpful woman today, but others hit a wall. I would advise to call again (making note of the names so you don't ask the same person twice!) until someone gets your details.

Hi have you received any communication about your application.

no, nothing.

it really appears the system has broken down this week.

[sunnysakhi]

very similar thing happen to me as well they noted my details when call them this morning using options 3 2 1 1 and few hours later get this email saying that
Thank you for contacting UKVI Contact Centre.
Our records show that your application has not yet been completed.We are unable to advise when a decision will be made but you will be notified in writing once made. Until such time, we are unable to assist further.
We are sorry we cannot be of further assistance
its seems normal email send by Contact centre Finally i think we have to wait for Ho to reply.

Given that my application was submitted on 28 Nov 2018 at the Croydon centre with super priority new service and didn't receive any updates until 4 Dec 2018, I just called the UKVI Contact centre with the same number and options. However, they are now saying that they cannot check my application status and cannot give me any information. They didn't even ask my case ID, I was only told to wait for HO to get in touch with me once decision is made and the decision time required depends on individual circumstances.

Any idea how to push them to check the status or give me something even like "Our records show that your application has not yet been completed." ?

what is "case id". where do you find that.

Once you submit application, you get confirmation email about submission of application and along with they give case id.

[sunnysakhi]

yes that is right. depends on who picks up your call.

thanks for the update

Dear mail 9
Have you received any information.
I have also applied my ILR in Super priority service on 27/11/2018. Haven't heard anything yet. Tried to call, the gentleman gathered information and no response so far.

no i have no heard from them. the contact centre lady told me not to keep calling them again and again. i have to wait for 5 days and then call

some of them are very very rude that you wonder why you have paid so much for hear all they have to say. we have to report this. anybody had the same experience?

Yes most of them are very rude but few were bit helpful. Having said that system is broken. Kind of service one gets after paying a huge fees is pathetic.

[sunnysakhi]

Dear all

Extremely frustrating.

00.30am December 1 (Saturday): Online application SET (O) submitted under Super Priority

9.00am December 1 (Saturday): Attended a Sopra Steria appointment on the same day at Manchester main library centre. The staff was very nice there, and the guy who did my document upload check and passport check said my application is very organised and he would be surprised if I am contacted for further information

2.56pm December 3 (Monday): emailed ApplyOnlineE-Support@homeoffice.gov.uk to check the status. No reply

4.05pm December 3 (Monday): received an email from "hocommunications@communications.homeoffice.gov.uk" with a case ID and using my "other old names" on the application saying "It may take up to six months to make a decision on your case. If we are unable to process your application within six months, we will tell you as soon as possible."

December 4 - 5 (Tuesday and Wednesday): I have been calling UK VI number option 4 then 1 saying the standards are not met. I managed one guy to note down my details around 9.30am on December 5. I also called DX to check if there is a parcel for me. The lady said she has nothing and asked me to check tomorrow again

2.18pm December 5: I received an email from "UKVIcontactcentre@homeoffice.gov.uk" saying that "
Our records show your application has not yet been completed. We are unable to advise when a decision will be made, but you will be notified in writing once made. The lady is from Croyden Centre operations and left a phone number and her email address in the signature.

I called the Croyden centre number as written in the email and another lady picked up, and the conversation started from where I got the number from. Then she said the super-priority service does not guarantee anything and the extra money is the risk I have to take. Then she said even if I call the UKVI contact centre the answer would be the same. Then she said she has to end this call now. She was extremely rude.

Then I replied to the email "UKVIcontactcentre@homeoffice.gov.uk" asking for the clarification of "Our records show your application has not yet been completed" because as far as my application is concerned, it is completed. I completed the form, paid the right amount then attended an appointment. Then the lady answered in one line (without any formality) "Decision process is not yet completed".

I think I can request for the refund with this evidence although supposedly I get a letter later dated on December 4? I wonder if they just make up the bad quality date!

Has anyone gone through a similar situation and attended an appointment at Manchester central library recently and received a decision by now?

I applied from Manchester as well on 27/11/2018. Still waiting for decision.But I have seen some cases from Manchester who have received a decision.

[Min8585]

My husband just applied for ILR. We used the super priority service . We went to Premium lounge in mark lane -London ( service charges a bit more £200-£260). It’s nice and quiet, you have one dedicated person doing everything.

Parters are not allowed to go in the room ( wait in waiting area). They have separate rooms - only for applicants. It was very quick. It took about 1 hour and ten minutes to complete everything. We did not upload anything prior to this, I guess you have the choice if you have facilities or they just upload everything for you but make sure they are scanning your vital documents.

So you need to go with your appointment letter and obviously your documents , passports to be scanned digitally.

My husband found the dedicated staff was not thoroughly checking What he had to submit. My husband had to tell staff member she is forgetting to scan work wages on bank statement.

My advice is take your printed checklist ( they should have one too but looks like she expected us to hand in ours)

We took our original passports but she expected photocopies taken as well but this was not mentioned- they are meant to do this - it’s just laziness.

I think the staff need more training as some of them had to get their colleagues to help with uploading ect. Not checking thoroughly the necessary paper required.

They complete biometric processing and face photograph and take a signature .

Service is quick . They have a nice area with coffee, tea, tea party display for you to help yourself, cold drinks .

Now not sure how long it takes for a decision, was told 24 hours .
Update . 6/11/2018

[thakur786]

My husband just applied for ILR. We used the super priority service . We went to Premium lounge in mark lane -London ( service charges a bit more £200-£260). It’s nice and quiet, you have one dedicated person doing everything.

Parters are not allowed to go in the room ( wait in waiting area). They have separate rooms - only for applicants. It was very quick. It took about 1 hour and ten minutes to complete everything. We did not upload anything prior to this, I guess you have the choice if you have facilities or they just upload everything for you but make sure they are scanning your vital documents.

So you need to go with your appointment letter and obviously your documents , passports to be scanned digitally.

My husband found the dedicated staff was not thoroughly checking What he had to submit. My husband had to tell staff member she is forgetting to scan work wages on bank statement.

My advice is take your printed checklist ( they should have one too but looks like she expected us to hand in ours)

We took our original passports but she expected photocopies taken as well but this was not mentioned- they are meant to do this - it’s just laziness.

I think the staff need more training as some of them had to get their colleagues to help with uploading ect. Not checking thoroughly the necessary paper required.

They complete biometric processing and face photograph and take a signature .

Service is quick . They have a nice area with coffee, tea, tea party display for you to help yourself, cold drinks .

Now not sure how long it takes for a decision, was told 24 hours .
Update . 6/11/2018

Sound like not a very great experience when you have spent a lot of money to get this all done and checked properly by them.
You must have spent more than £3200.00 and the service you have received is not good. I feel they have topped up the visa fee with lot of extra options so that applicants think there will be a benefit for choosing any of the optional services but don't think there is any.

It would be better and beneficial for people to go to their local library prior to their appointment to scan and upload all the supporting documents which is all FREE for the use of normal public who don't have computer and scanning facilities. Then go to their appointment and you don't need to pay anything for the optional services.

Thanks.