UKVCAS Super Priority Service

[pumz1984]

I have submitted documents on the 26th Nov at Croydon - ILR Set(o). Today I have received this email :

Thank you for contacting UKVI Contact Centre.

Our records show your application is still being processed.

We are unable to advise when a decision will be made but you will be notified in writing once made.

We are sorry we cannot be of further assistance at this time.

[bhcool]

Hi All,

Just want to share some good news, finally i got my ILR today, just to summarise i has appointment on 28th Nov, super priority at Birmingham, no letter/email until today, my solicitor contacted Home office yesterday and got the approval email today. I didn't contact UKVI at all as my solicitor was looking after my application.

Just want to mention that it seems there is technical issues for who applied between 26th nov to 1 dec and hence there are delays for those.

Also want to say thank you for all the forum members all the post here are very helpful and wish all best of luck.

[anand_p]

Hi,

Update on FLR-M ....

I've applied FLR-M for my wife on 30 Nov 2018 and 4th Dec 2018 was her Super priority appointment.
everything went fine and since 5th we didn't had any updates regarding the application and I've made many calls to UKVi and everytime they just take the details and say within 5 days we will get some one to address.

Today 14 Dec 2018 at 12:39 we received call from UKVI support and they say our application is in Standard service, told them NO, as we applied under Super priority and they said, application was not processed/touched and there is no update - Explained them that we are having travel plans next week and need our visa urgently. So, they told me to send a letter writing all the details to UK Visas and Immigration, Sheffield on special delivery- so, someone from home office can address.

So, after lunch i drafted the letter and did special delivery at 13:00 hrs today.

Still waiting how long it gonna take and it's all unnecessary expenses and dont know why it's called super priority & now i have to cancel the ticket and no refund.

Hope someone from Home office, need to prioritize.

Thanks,
A

[FarooqShah86]

Hi All,
Super priority Application Croydon Sopra 28.11 T2G to ILR
Not received anything yet
called several times to escalate my application
received 2 emails said my application was still within service standard
do not understand why some people get decision so quick,although not within 24 hours,but at least within a week
so frustrated and this wait just drive people crazy

In exactly similar situation.
Called Home office last tuesday. They said they have ‘referred’ my case to the case work team.
Did not receive any email. Nothing.
Called them again this morning. They said unfortunately all they could do was ‘refer’ it again and that I should wait.
Ok So i’m waiting

[cja_1234]

Hi All,

Just want to share some good news, finally i got my ILR today, just to summarise i has appointment on 28th Nov, super priority at Birmingham, no letter/email until today, my solicitor contacted Home office yesterday and got the approval email today. I didn't contact UKVI at all as my solicitor was looking after my application.

Just want to mention that it seems there is technical issues for who applied between 26th nov to 1 dec and hence there are delays for those.

Also want to say thank you for all the forum members all the post here are very helpful and wish all best of luck.

Many congratulations. Regarding "technical issues for who applied between 26th nov to 1 dec", what is your source? Your own analysis?

[kumar88]

I submitted my application and went for appointment with sopra on 1st dec used the super priority and after 3 escalations I have received a reply stating
"
Thank you for contacting UKVI Contact Centre.

Our records show your application is still being processed.

We are unable to advise when a decision will be made but you will be notified in writing once made.

We are sorry we cannot be of further assistance at this time.
"

[shah4404]

shah4404 and ilovebeatles
this is regarding the comment that only 10% applications are delayed and 90% done in 24 hours.
one personnel during the phone call told me that they are getting lots and lots of phone calls regarding delays in super priority and there are issues( dont know if he said that to make me a bit calmer). i was under the impression that quite a lot of applicants were facing the same problem of delay especially around 26-28th nov time.
hearing that we are only 10% causes more worry
But now that they have asked us to wait for 4 weeks before any action puts us in the situation of patiently waiting as we cant do anything else but wait. i wondered whether they would aim to finish the pending applications before they break for chrismas , atleast.

Hemmm if you go through the whole pages of this forum you will see most of the ppl got there decesion with in time may be delayed in post but visa issue date is usually with in 24 hours and yeah I received my BRP 8am today and issue date of ILR is with in 24 hours but one thing my wife applied with me at the same time ILR Lr in same center and biometric don same time but no response of her application but I can understand the frustration you guys paid but didt got the service which was promised you guys can claim atleast some refund atleast and we will do the same in my wife case

[Kaley]

My experience was; I had an appointment an 13/12/2018 at 11:30 forTier-2 ILR super priority service at Nottingham city centre library. I was very surprise when library staff told me I might have to wait 1.5hr for Biometric. Anyway at 13:00 i got biometric done and was told will get response within 24hr which I did. This afternoon got email saying ILR has been approved now waiting for BRP card.

Process was much easier as everything is paperless now. If documents are uploaded prior to appointment, it takes only 5 minutes to do biometric.

Hope this information helps for new online application.

[bhcool]

Hi All,

Just want to share some good news, finally i got my ILR today, just to summarise i has appointment on 28th Nov, super priority at Birmingham, no letter/email until today, my solicitor contacted Home office yesterday and got the approval email today. I didn't contact UKVI at all as my solicitor was looking after my application.

Just want to mention that it seems there is technical issues for who applied between 26th nov to 1 dec and hence there are delays for those.

Also want to say thank you for all the forum members all the post here are very helpful and wish all best of luck.

Many congratulations. Regarding "technical issues for who applied between 26th nov to 1 dec", what is your source? Your own analysis?

My solicitor did mention to me last week that there is some technical issues and also i can see from the posts that the delays are happening to people who applied in this period including me as well.

[Ritchie12]

My experience was; I had an appointment an 13/12/2018 at 11:30 forTier-2 ILR super priority service at Nottingham city centre library. I was very surprise when library staff told me I might have to wait 1.5hr for Biometric. Anyway at 13:00 i got biometric done and was told will get response within 24hr which I did. This afternoon got email saying ILR has been approved now waiting for BRP card.

Process was much easier as everything is paperless now. If documents are uploaded prior to appointment, it takes only 5 minutes to do biometric.

Hope this information helps for new online application.

Hey Kaley,
Congrats. Your journey and a few others here seems to be slowing giving me hope to apply with Super Priority.

Just out of interest, did you pay any extra for the Nottingham Library appointment?

Did you use SET O, SET M or SET(LR)?

[CR001]

My experience was; I had an appointment an 13/12/2018 at 11:30 forTier-2 ILR super priority service at Nottingham city centre library. I was very surprise when library staff told me I might have to wait 1.5hr for Biometric. Anyway at 13:00 i got biometric done and was told will get response within 24hr which I did. This afternoon got email saying ILR has been approved now waiting for BRP card.

Process was much easier as everything is paperless now. If documents are uploaded prior to appointment, it takes only 5 minutes to do biometric.

Hope this information helps for new online application.

Hey Kaley,
Congrats. Your journey and a few others here seems to be slowing giving me hope to apply with Super Priority.

Just out of interest, did you pay any extra for the Nottingham Library appointment?

Did you use SET O, SET M or SET(LR)?

Tier 2 General to ILR is an application on form SET(O).

Spouse of ILR holder or British citizen is an application on form SET(M).

10 years long residence counting any category of visa is an application on SET(LR).

[mail9]

hi friends

Finally I got an email suddenly from a case worker yesterday saying my ilr is approved , as simple as that, and confirmed my address of correspondence for sending documents.

2 escalations, got usual 2nd progress update on tuesday, got several different comments from phone line staff, one even said something might be wrong with my application,another said dont call again till 4 weeks , one said not to call till jan 10th , etc etc, but finally i couldnt believe my eyes when this email came through. the funny thing is that at first i ignored it and thought it was the same progress update email and left it unopened as i was at work and didn't want to ruin my day.
waiting for brp now.

[mail9]

thanks all members for kind responses whlist the stressful wait.
hope the rest of you will get good news soon.

[pride88]

My experience was; I had an appointment an 13/12/2018 at 11:30 forTier-2 ILR super priority service at Nottingham city centre library. I was very surprise when library staff told me I might have to wait 1.5hr for Biometric. Anyway at 13:00 i got biometric done and was told will get response within 24hr which I did. This afternoon got email saying ILR has been approved now waiting for BRP card.

Process was much easier as everything is paperless now. If documents are uploaded prior to appointment, it takes only 5 minutes to do biometric.

Hope this information helps for new online application.

I applied on the 12th dec at 10 30.It has been two full working days, I have not received any email or letter. i am starting to get worried now.

[cy60pangmail]

My experience was; I had an appointment an 13/12/2018 at 11:30 forTier-2 ILR super priority service at Nottingham city centre library. I was very surprise when library staff told me I might have to wait 1.5hr for Biometric. Anyway at 13:00 i got biometric done and was told will get response within 24hr which I did. This afternoon got email saying ILR has been approved now waiting for BRP card.

Process was much easier as everything is paperless now. If documents are uploaded prior to appointment, it takes only 5 minutes to do biometric.

Hope this information helps for new online application.

Hi, I just found out that after i finish my online application form for SET(O), only standard service comes out, should you able to select super priority service after it redirect to Sopra Steria Website?

[pumz1984]

Finally got an email confirmation from a case worker today. I had submitted the documents on 26th November:

I’m pleased to confirm that your application for indefinite leave to remain under Tier 2 of the immigration arrangements has now been granted. You will receive your decision letter and biometric residence permit (BRP) in due course and these will confirm your immigration status. Thank you for using our super priority service.

This was definitely not a super priority service though!! I had to wait for more than 3 weeks!!

[allyf]

My experience was; I had an appointment an 13/12/2018 at 11:30 forTier-2 ILR super priority service at Nottingham city centre library. I was very surprise when library staff told me I might have to wait 1.5hr for Biometric. Anyway at 13:00 i got biometric done and was told will get response within 24hr which I did. This afternoon got email saying ILR has been approved now waiting for BRP card.

Process was much easier as everything is paperless now. If documents are uploaded prior to appointment, it takes only 5 minutes to do biometric.

Hope this information helps for new online application.

Hi, I just found out that after i finish my online application form for SET(O), only standard service comes out, should you able to select super priority service after it redirect to Sopra Steria Website?

Super priority service is not showing as available? What is the earliest appointment date you can get?

[allyf]

Hi everyone,
Can someone please remind me, if an appointment is booked with Sopra Steria, are you allowed to change booking if something comes up earlier? Or do you have to cancel current appointment and re-book?

[FarooqShah86]

Finally got an email confirmation from a case worker today. I had submitted the documents on 26th November:

I’m pleased to confirm that your application for indefinite leave to remain under Tier 2 of the immigration arrangements has now been granted. You will receive your decision letter and biometric residence permit (BRP) in due course and these will confirm your immigration status. Thank you for using our super priority service.

This was definitely not a super priority service though!! I had to wait for more than 3 weeks!!

Congratulations! I submitted mine on the 1st of december for the same category and under the same category. Nothing as yet!
just wondering if there is anyone who got an answer who submitted biometrics on the 1st of December?

[cja_1234]

Finally got an email confirmation from a case worker today. I had submitted the documents on 26th November:

I’m pleased to confirm that your application for indefinite leave to remain under Tier 2 of the immigration arrangements has now been granted. You will receive your decision letter and biometric residence permit (BRP) in due course and these will confirm your immigration status. Thank you for using our super priority service.

This was definitely not a super priority service though!! I had to wait for more than 3 weeks!!

Congratulations! I submitted mine on the 1st of december for the same category and under the same category. Nothing as yet!
just wondering if there is anyone who got an answer who submitted biometrics on the 1st of December?

Not yet from me either. I submitted on 1 Dec. It seems things are finally moving for people who submitted on the w/c Nov 26, I hope I would hear something next week.

[FarooqShah86]

Finally got an email confirmation from a case worker today. I had submitted the documents on 26th November:

I’m pleased to confirm that your application for indefinite leave to remain under Tier 2 of the immigration arrangements has now been granted. You will receive your decision letter and biometric residence permit (BRP) in due course and these will confirm your immigration status. Thank you for using our super priority service.

This was definitely not a super priority service though!! I had to wait for more than 3 weeks!!

Congratulations! I submitted mine on the 1st of december for the same category and under the same category. Nothing as yet!
just wondering if there is anyone who got an answer who submitted biometrics on the 1st of December?

Not yet from me either. I submitted on 1 Dec. It seems things are finally moving for people who submitted on the w/c Nov 26, I hope I would hear something next week.

Hopefully! If we don’t hear anything next week then the following two weeks are Christmas and new years breaks and whatever happens will be in the new year then

[badhodor]

Hi everyone,
Can someone please remind me, if an appointment is booked with Sopra Steria, are you allowed to change booking if something comes up earlier? Or do you have to cancel current appointment and re-book?

As far as I understand the system (and please don't quote me on this) you can only cancel a reservation for full refund within 48 hrs of booking. After that there is a charge and not full refund.

Also, you have to cancel current booking and rebook. They don't allow two bookings at the same time.

Source- I called sopra steira, but that is just how I understood it at the time (week of 26th Nov). Things might have changed since then.

[oldmankensey]

I had some spare time so have made a list of all the cases on here in the last few weeks.

There does seem to be a lot more responses since middle of last week, so maybe they're getting on top of everything.

This is not 100% perfect. I guess a few will have had responses and not posted in here about them. Let me know if there's anything wrong. Everyone listed under the date of their appointments.

nov 17
Fryman - no answer yet

nov 22
manibala89 - response Dec 10
ilovethebeatles - response Nov 28

nov 24
manuelabe - response Dec 13

nov 26
mail9 - response Dec 15
venk - no answer yet
ecu-daba - no answer yet
vh5211 - no answer yet
pumz1984 - response Dec 15

nov 27
sunnysakhi - no answer yet

nov 28
daisyuk - no answer yet
timothy tao - no answer yet
madihaaali_304 - no answer yet
bhcool - response Dec 14
jas18 - no answer yet

nov 30
oldmankensey - no answer yet
nishi - no answer yet

dec 1
cja_1234 - no answer yet
FarooqShah86 - no answer yet
9127 - response Dec 10
badhodor - no answer yet
vcok - response Dec 14
kumar88 - no answer yet
allbirdsallbirds - no answer yet

dec 3
cemj - response Dec 7

dec 4
advanceswine - response Dec 11
anand_p - no answer yet

dec 5
Min8585 - response Dec 12
mahmoudsayed86 - response Dec 11

dec 6
tingtingyuyu - response Dec 7
livlivuk - response Dec 14

dec 7
jibrankayub - response Dec 10

dec 8
norty109 - response Dec 13

dec 10
himanshuc - no answer yet

dec 11
seventimesandmore - response Dec 12!!
shah4404 - response Dec 13
swskum - response Dec 12!!

dec 12
Saninsts - no answer yet
pride88 - no answer yet

dec 13
Kaley - response Dec 14!! (winner!)

[Incognito123]

Hi All,

Am in the same boat as many of you.

Applied ILR through Premium priority service and gave biometrics on Dec 6th.

No response over email or call yet.

Have contacted HO and escalated once. Have been asked to wait another 5 days.

Stressful !

[Kaley]

My experience was; I had an appointment an 13/12/2018 at 11:30 forTier-2 ILR super priority service at Nottingham city centre library. I was very surprise when library staff told me I might have to wait 1.5hr for Biometric. Anyway at 13:00 i got biometric done and was told will get response within 24hr which I did. This afternoon got email saying ILR has been approved now waiting for BRP card.

Process was much easier as everything is paperless now. If documents are uploaded prior to appointment, it takes only 5 minutes to do biometric.

Hope this information helps for new online application.

Hi, I just found out that after i finish my online application form for SET(O), only standard service comes out, should you able to select super priority service after it redirect to Sopra Steria Website?

Super priority service is not showing as available? What is the earliest appointment date you can get?

You have to choose new service during online application. If you choose existing service, it will take back to old system of booking appointment for priority service. However I didn't got any appoint for next 45 business day. So I went for this new service which allow me to choose booking dates as early as next week. You will get booking date option after you have paid super priority fees of £3018. On top of this fee, I had to pay another £60 for appointment fees.