UKVCAS Super Priority Service

[zaf1]

Dear All,
I applied online 30/11/2018 and enrolled biometrics 11/12/2018 at Manchester library. Application for Set(O).

Today I received a generic email after 3rd escalation and sending email to accessuk@homeoffice.co.uk

"We are emailing you to confirm that your recent Home Office application is still under consideration and we expect to make a decision within 6 months of the date of your application, which is our service standard. If we are unable to process your application within 6 months we will tell you as soon as possible.

Our web page contains further information about our service standards and other information that you may find helpful with regard to your application.

If there is a change in your circumstances, please contact us using this link: https://www.gov.uk/change-circumstances-visa-brp

You will be notified of the outcome of your application in writing"

I think my application was straightforward. Does anyone receive a decision after this email? or it means further delay?I am now getting worried as I have some urgent travel plans in late January. Please help if any options I can explore

[alpharomeo]

Compliments of the season!

I have been a silent follower and wanted to share my experience with the UKVCAS Super Priority Service:

There's been debates on what the 'date of application' should be. So I decided to follow @mahmoudsayed86 footstep by submitting my application before my qualifying round but my date of appointment was within. I submitted a cover letter without explaining anything about date of application. It seems ones application is not valid until supporting documents are submitted by Sopras.

Application Type: SET LR

Application Submitted: December 13, 2018.

Appointment: December 27, 8:30am at Birmingham. Paid extra £100 as it was out of hours. Documents with biometrics submitted by agent around 10:15am

Generic email received at 2:00pm same day that I should provide my biometric data or ignore if done.

ILR Approval Letter received: December 31, 2018 at about 10:00am.

Waiting for the BRP

All the best to everyone waiting and I wish you a prosperous New Year!

@jagzmann many congratulations on your successful application. It would be more beneficial if you please give brief immigration history and from what category you applied ILR (LR) and what documents you uploaded all together.

Many thanks and congratulations again.

[Saninsts]

Dear All,
I applied online 30/11/2018 and enrolled biometrics 11/12/2018 at Manchester library. Application for Set(O).

Today I received a generic email after 3rd escalation and sending email to accessuk@homeoffice.co.uk

"We are emailing you to confirm that your recent Home Office application is still under consideration and we expect to make a decision within 6 months of the date of your application, which is our service standard. If we are unable to process your application within 6 months we will tell you as soon as possible.

Our web page contains further information about our service standards and other information that you may find helpful with regard to your application.

If there is a change in your circumstances, please contact us using this link: https://www.gov.uk/change-circumstances-visa-brp

You will be notified of the outcome of your application in writing"

I think my application was straightforward. Does anyone receive a decision after this email? or it means further delay?I am now getting worried as I have some urgent travel plans in late January. Please help if any options I can explore

Hi I have this too today. Not sure what will be the outcome.

[bipink]

Dear All,
I applied online 30/11/2018 and enrolled biometrics 11/12/2018 at Manchester library. Application for Set(O).

Today I received a generic email after 3rd escalation and sending email to accessuk@homeoffice.co.uk

"We are emailing you to confirm that your recent Home Office application is still under consideration and we expect to make a decision within 6 months of the date of your application, which is our service standard. If we are unable to process your application within 6 months we will tell you as soon as possible.

Our web page contains further information about our service standards and other information that you may find helpful with regard to your application.

If there is a change in your circumstances, please contact us using this link: https://www.gov.uk/change-circumstances-visa-brp

You will be notified of the outcome of your application in writing"

I think my application was straightforward. Does anyone receive a decision after this email? or it means further delay?I am now getting worried as I have some urgent travel plans in late January. Please help if any options I can explore

Hi I have this too today. Not sure what will be the outcome.

As mentioned in the last page, I think Sopera Steria staff notifies Home Office after the biometrics and document check is complete and then the case worker picks up your application (During Home Office working days/hours Mon-Fri) and makes a decision. So I believe the decision will be available in 24 hours (or 3 working days - 3*8 = 24 hours) after the biometrics is complete if that make sense..

[badhodor]

https://www.gov.uk/government/organisat ... r-services

If you check this link, HO has updated the service standard for ILR saying it is (24 hour for super priority)
Also, please read below (taken from the page):

"If we can’t make a decision within the service standards
If there is a problem with your application or if it is complex, we will write to explain why it will not be decided within the normal standard. We will write within the normal processing time for the 8 week standard and within 12 weeks for the 6 month standard. The letter will explain what will happen next.

If you have applied for a super priority 24 hour or priority 10 day service we will contact you within the service standard if there is a problem with your application.

The service standard will only apply to complete applications. If the application is incomplete at the time of the appointment the caseworker will consider whether the case should be excluded from the service standard."

So, my guess is HO is in breach of their service standard for the super priority service already and perhaps raising a complaint (waiting 20 days for it) and if you don't get a decision or a response after that complaint to go to parliament ombudsman service? via. this link:

https://www.gov.uk/government/organisat ... -procedure

I raised my complaint on the 17th December so, gotta wait for some time.

[Jayrose17]

Happy New year
I did application 02/11. Biometrics premium lounge 22/12. Received letter for ILR TODAY. WHOOPEE.
SET 0. ANCESTRY. LETTER DATED 27th December. So 24 hours reply.
22nd becomes 24th application as it was Saturday. 25 and 26 holiday.
27th is 24 hours... Wow I wish you all good luck that have been waiting.
A weight has been lifted off my shoulders like you cannot believe.

[docshami]

Hi all...
Me too silently waiting in pain every second...it’s a sensitive issue for many like me- jobs at stake, job changes at stake, travel, family, etc etc...

My in-person submission @ Manchester Library was on Sat, 24th of Nov 2018 (I only applied for myself, thought of applying for family once I get mine)...had to go all the way fm London.

Application for ILR via 5yrs Tier 2 route- 24-hrs Super (Duper) priority service.

Did escalate it three times, to which I got three e-mails within 5 working days (but all non-case specific, rather all generic).

Last escalation was yesterday...got an e-mail stating as below yesterday itself....the person (Male) who answered the call was quite astonished that a 24-hrs super priority has had no outcome as of yet, to extend he was clarifying it many times if it was Dec 24th or Nov itself !

“Thank you for contacting UKVI Contact Centre.

We aim to complete all applications within the 24-hour service standard. However, where we are not able to do this we will complete the application as quickly as possible and where delays in making the decision are not the fault of the customer, the super priority service fee will be refunded.“

1) Is anybody here who has their Biometrics done for any application in the month of November, still waiting for an outcome (rather than generic replies) ???...pls do reply...tnx.

NB: ...can’t thank this forum enough to help me and others keep going through this phase.

[qwmm]

I applied on the 3rd Dec (4th biometric).

My case is even worse, where I didn’t receive any emails after the escalation(s).

Hi all...
Me too silently waiting in pain every second...it’s a sensitive issue for many like me- jobs at stake, job changes at stake, travel, family, etc etc...

My in-person submission @ Manchester Library was on Sat, 24th of Nov 2018 (I only applied for myself, thought of applying for family once I get mine)...had to go all the way fm London.

Application for ILR via 5yrs Tier 2 route- 24-hrs Super (Duper) priority service.

Did escalate it three times, to which I got three e-mails within 5 working days (but all non-case specific, rather all generic).

Last escalation was yesterday...got an e-mail stating as below yesterday itself....the person (Male) who answered the call was quite astonished that a 24-hrs super priority has had no outcome as of yet, to extend he was clarifying it many times if it was Dec 24th or Nov itself !

“Thank you for contacting UKVI Contact Centre.

We aim to complete all applications within the 24-hour service standard. However, where we are not able to do this we will complete the application as quickly as possible and where delays in making the decision are not the fault of the customer, the super priority service fee will be refunded.“

1) Is anybody here who has their Biometrics done for any application in the month of November, still waiting for an outcome (rather than generic replies) ???...pls do reply...tnx.

NB: ...can’t thank this forum enough to help me and others keep going through this phase.

[oldmankensey]

Hi all...
Me too silently waiting in pain every second...it’s a sensitive issue for many like me- jobs at stake, job changes at stake, travel, family, etc etc...

My in-person submission @ Manchester Library was on Sat, 24th of Nov 2018 (I only applied for myself, thought of applying for family once I get mine)...had to go all the way fm London.

Application for ILR via 5yrs Tier 2 route- 24-hrs Super (Duper) priority service.

Did escalate it three times, to which I got three e-mails within 5 working days (but all non-case specific, rather all generic).

Last escalation was yesterday...got an e-mail stating as below yesterday itself....the person (Male) who answered the call was quite astonished that a 24-hrs super priority has had no outcome as of yet, to extend he was clarifying it many times if it was Dec 24th or Nov itself !

“Thank you for contacting UKVI Contact Centre.

We aim to complete all applications within the 24-hour service standard. However, where we are not able to do this we will complete the application as quickly as possible and where delays in making the decision are not the fault of the customer, the super priority service fee will be refunded.“

1) Is anybody here who has their Biometrics done for any application in the month of November, still waiting for an outcome (rather than generic replies) ???...pls do reply...tnx.

NB: ...can’t thank this forum enough to help me and others keep going through this phase.

there are LOTS of us still from Nov/early Dec

you can see my list here:
general-uk-immigration-forum/ukvcas-sup ... l#p1721386
(that list will be ready for a 2nd revision soon )

We never had travel plans thankfully but this ongoing mess is really affecting us due to all our savings locked up in the savings account we are relying on for the financial part of our visa. We planned on being able to release that money in first week of December so you can imagine what an effect that's had on our Christmas/New Year

Now I have a big tax bill to pay, the garden fence needs replacing (and the neighbour is glowering at me and can't even get his head around how a visa application is affecting a garden fence!). We are SO tempted to use the savings but will resist, but we are now really suffering due to HO incompetence.

Going through the UKVI helpline is the most frustrating experience because you know that none of them have any power at all apart from the wondrous 'escalation' that has been so successful so far. I will be calling them for a FIFTH escalation on Thurs/Fri.

[manish7490]

hi,
I am also waiting for decision, really frustrating holiday period, my timeline below

Application for ILR from Tier 2 general, super priority service, paid £3018.20

Submission Date 19/12/2018
Acknowledgement email received 20/12/2018
Biometrics 23/12/2018, Croydon,12PM

waiting for decision...........checking emails (like idiots) every 10 mins...

PS : I can still see/change all my documents on Sopra Steria account, nothing is frozen even though its more than a week since sopra submitted my application....is this is same with you guys too ?

[SidG]

That's super Jayrose, did you receive Email from home office or the physical letter by post confirming the decision?
[qqote=Jayrose17 post_id=1722746 time=1546301957 user_id=168160]
Happy New year
I did application 02/11. Biometrics premium lounge 22/12. Received letter for ILR TODAY. WHOOPEE.
SET 0. ANCESTRY. LETTER DATED 27th December. So 24 hours reply.
22nd becomes 24th application as it was Saturday. 25 and 26 holiday.
27th is 24 hours... Wow I wish you all good luck that have been waiting.
A weight has been lifted off my shoulders like you cannot believe.
[/quote]

[SidG]

I've also applied on 22Dec in Super priority SetO tier2 general & still waiting for the revert !!!

I've revised my list from ten days ago. I know it's not perfect, there's a mix of different routes here and some people won't have come back to update

the conclusion which everyone can see clearly is that the 2nd half of November was a total mess. There were basically NO quick decisions until well into December but there are quite a few very fast ones now. So they're not going through them in any logical order - it's like the late-November ones are sitting in a box in a dark room somewhere!

the best day for your premium appointment was.....Christmas Eve!! Go figure....

nov 17
Fryman - no answer yet

nov 22
manibala89 - response Dec 10
ilovethebeatles - response Nov 28

nov 24
manuelabe - response Dec 13
docshami - no answer yet

nov 26
mail9 - response Dec 15
venk - response Dec 18
ecu-daba - no answer yet
vh5211 - no answer yet
pumz1984 - response Dec 15
scoobydoo0602 - response Dec 17

nov 27
sunnysakhi - response Dec 20


nov 28
daisyuk - no answer yet
timothy tao - no answer yet
madihaaali_304 - no answer yet
bhcool - response Dec 14
jas18 - no answer yet

nov 29
emerge123 - no answer yet

nov 30
oldmankensey - no answer yet
nishi - no answer yet


dec 1
cja_1234 - no answer yet
FarooqShah86 - no answer yet
9127 - response Dec 10
badhodor - no answer yet
vcok - response Dec 14
kumar88 - no answer yet
allbirdsallbirds - response Dec 17

dec 3
cemj - response Dec 7

dec 4
advanceswine - response Dec 11
anand_p - response Dec 19
auslanderlh - no answer yet
qvmm - no answer yet

dec 5
Min8585 - response Dec 12
mahmoudsayed86 - response Dec 11


dec 6
tingtingyuyu - response Dec 7
livlivuk - response Dec 14
avishekm - no answer yet
sivap99 - response Dec 20


dec 7
jibrankayub - response Dec 10
saimajaan - no answer yet

dec 8
norty109 - response Dec 13
RY83 - no answer yet
yoginipingle - response Dec 21

dec 10
himanshuc - no answer yet

dec 11
seventimesandmore - response Dec 12!!
shah4404 - response Dec 13
swskum - response Dec 12!!
zaf1 - no answer yet

dec 12
Saninsts - no answer yet
pride88 - response Dec 20
taurusliz - response Dec 17
desperatelywaiting - no answer yet
fanttazio - no answer yet

dec 13
Kaley - response Dec 14!!
ba54 - no answer yet
fauji74 - no answer yet

dec 14
Ader - response Dec 14!

dec 15
thara123 - response Dec 21

dec 17
milamad - response Dec 18!
mohan_uk - response Dec 19
nidhal talib - no answer yet
sidibou - no answer yet

dec 18
nagkd - response Dec 19
mil10cv - no answer yet
andakut - response Dec 21

dec 21
uzmaham - no answer yet

dec 22
frmglasgow - no answer yet
Sidg- no answer yet

dec 23
manish7490 - no answer yet

dec 24
allyf - response Dec 27
ianone - no answer yet
saddy2018 - response Dec 24 (about 3 hours!!!)
bub988 - response Dec 24

dec 27
vpruk - no answer yet

[Saninsts]

My understanding is if delay in decision comes under this.... "If there is a problem with your application or if it is complex, we will write to explain why it will not be decided within the normal standard" then there is nothing received in writing from HO.

If delay is due to some other reason then super priority fee should have been refunded.

[jagzmann]

Student Visa -PSW - Tier 2 General - PBS Dependant

Below are the list of docs submitted for ILR LR:

32 x Proof of relationship with Spouse: Marriage Certificate and Individual utility bills / jointly addressed Council Tax covering the last two years
2 x All previous passports
2 x Evidence to prove my relationship with my children: Birth Certificates
1 x Current Passport
1 x Life in the UK Test pass notification
1 x Degree Certificate to prove the level of English language:
1 x Current Biometric Permit
1 x Document showing Spouse Immigration status: Biometric Residence Permit
1 x Consent form

Compliments of the season!

I have been a silent follower and wanted to share my experience with the UKVCAS Super Priority Service:

There's been debates on what the 'date of application' should be. So I decided to follow @mahmoudsayed86 footstep by submitting my application before my qualifying round but my date of appointment was within. I submitted a cover letter without explaining anything about date of application. It seems ones application is not valid until supporting documents are submitted by Sopras.

Application Type: SET LR

Application Submitted: December 13, 2018.

Appointment: December 27, 8:30am at Birmingham. Paid extra £100 as it was out of hours. Documents with biometrics submitted by agent around 10:15am

Generic email received at 2:00pm same day that I should provide my biometric data or ignore if done.

ILR Approval Letter received: December 31, 2018 at about 10:00am.

Waiting for the BRP

All the best to everyone waiting and I wish you a prosperous New Year!

@jagzmann many congratulations on your successful application. It would be more beneficial if you please give brief immigration history and from what category you applied ILR (LR) and what documents you uploaded all together.

Many thanks and congratulations again.

[saimajaan]

I just wrote to my MP regarding this matter hopefully he will find some info about our applications. hopefully by the end of this week all of us get thier decisions .. those who have received theirs please share thank u

Hey Saimajaan,

When you you apply for ILR? which type and from where did you apply? was your case complicated?

hey hope u r well .
I applied for ilr settlement our main applicant is my mum we applied as a family of 5 and yes our case is straight forward we submitted it with a help of our lawyer and it was in Croydon appliedon the 7th of dec.

Hey,

Just guessing, maybe its worthwhile asking the sopera steria if the guy looking your documents have forwarded actually your application and biometerics to home office? My understanding is sopera steria sends some sort of confirmation to home office and after that the case worker start looking into it.

hey thanks for that after reading ur comment I actually contacted my lawyer he emiled them and yesterday so hopefully they will do a replie and u could be right that's what I thought all the time thaks anyways

[Jayrose17]

Guys don't hold your breath in an e mail... unless maybe they want more info. Although my decision was very quick I did not recieve the e mail but the letter.
I await the 7 working days now for my actual BRP.
Will only sleep proper when I've got it in my hand.

[Mrunal]

Hey guys
Have any of you booked an Appointment at Stevenage centre for Biometrics? Would like to know the experience. I would be applying for ILR, Tier 2 General route, next week., would like to know your experience. The nearest enhanced Srvice centre for me is Stevenage, then Hemel Hampstead, & then Croydon., not sure which one to opt for if i have the option.

[Jayrose17]

Finally I would like to thank the moderators and the forum as a whole. It is very informative and can be a comfort as well, as many of us are in the same boat... no pun intended as we are migrants.
I am glad I came across this and no doubt I will be popping in regularly to find out things and definitely in a year's time when I apply for my Citezenship.
Thanks once again to everyone who contributes to this forum. Cheers
.

[Mrunal]

hi,
I am also waiting for decision, really frustrating holiday period, my timeline below

Application for ILR from Tier 2 general, super priority service, paid £3018.20

Submission Date 19/12/2018
Acknowledgement email received 20/12/2018
Biometrics 23/12/2018, Croydon,12PM

waiting for decision...........checking emails (like idiots) every 10 mins...

PS : I can still see/change all my documents on Sopra Steria account, nothing is frozen even though its more than a week since sopra submitted my application....is this is same with you guys too ?

Hi Manish,

I hope you have recieved your ILR by now.
I will also be applying for ILR from Tier 2 General route next week, so wanted some guidance in that.
My 28 days window starts from 12th Jan, so i will be submitting the form SET(O) on 12th Jan.
How soon did you get the email confirmation of application submission? Does it take time? Can wee take an appointment before recieving the email confirmation of application? Also, we have to upload the documents only after taking appointment, is that right?
Do they give a mandatory list of documents needed?
Can you send me the documents that you have uploaded?
Have you uploaded your entire passport(s) or only the name & address pages?
How was your experience at the Croydon centre? I am unsure of which centre to take an appointment, Croydon is the nearest Core Service centre for me, however, i also have options of 2 enhanced service centres; Stevenage & Hemel Hamsptead, so i am not sure which one should i opt for.
Was it easy in getting an appointment?

Any other info would be much appreciated!

Thank you

[alanmerdin]

Hi,

I am applying for ILR with a dependant spouse, but I am unable to access the Super Property Service option before the Pay section on the online form. The only available option seems to be "Standard Service". Is the 24 hours service still available?

your response will be appreciated.

[R-graphite]

Hello Has anyone submitted his/her application of SET(M) today? Do you know if you can still book it with super priority service?

Thanks

[momozz]

I tried to escalate my case again today but the women told me not to call back in a month???
Last time when I escalete I received a call back saying my case is with the case worker, but no information is given. The women today says that is the only reply I will get from UVKI therefore I cant escalate again but wait?? Anyone received similar reply like this?

[fauji74]

I tried to escalate my case again today but the women told me not to call back in a month???
Last time when I escalete I received a call back saying my case is with the case worker, but no information is given. The women today says that is the only reply I will get from UVKI therefore I cant escalate again but wait?? Anyone received similar reply like this?

As someone else also noted on this forum, sadly, escalations seem to be a waste of time and effort.

Perhaps you could ask your MP to enquire on your behalf.

I would also recommend that you file an official complaint.

[fauji74]

Hi,

I am applying for ILR with a dependant spouse, but I am unable to access the Super Property Service option before the Pay section on the online form. The only available option seems to be "Standard Service". Is the 24 hours service still available?

your response will be appreciated.

Two possibilities:

1. Systems issue: if this is the case then it should be sorted in a few hours. Try again later in the day!

2. Temporary suspension of super priority service: if this is the case - perhaps to clear the back log before they accept further applications, then is should be sorted in a few days.

[momozz]

I tried to escalate my case again today but the women told me not to call back in a month???
Last time when I escalete I received a call back saying my case is with the case worker, but no information is given. The women today says that is the only reply I will get from UVKI therefore I cant escalate again but wait?? Anyone received similar reply like this?

As someone else also noted on this forum, sadly, escalations seem to be a waste of time and effort.

Perhaps you could ask your MP to enquire on your behalf.

I would also recommend that you file an official complaint.

I'm definitely writing the complaint now. Do you just send email or write a formal letter to them?