UKBA service center

[bruceb]

Hi Friends
My situation is getting terrible, UKBA customer servicecenter mistook that I was withdrawing the application, I never have mentioned about withdrawal. I was only enquiring about withdrawing and processing as in Person. I have followed up now and asked them to re-instate the process.
Already I have an issue with the payment and now they have made this error. Dont rely on customer service guys they dont ever give the right information.

[goldfish]

That's bad! You would think they would need something in writing confirming you want to withdraw...

[silent_warrior]

Hi Friends
My situation is getting terrible, UKBA customer servicecenter mistook that I was withdrawing the application, I never have mentioned about withdrawal. I was only enquiring about withdrawing and processing as in Person. I have followed up now and asked them to re-instate the process.
Already I have an issue with the payment and now they have made this error. Dont rely on customer service guys they dont ever give the right information.

I thought you need to write to them to withdraw your application. Calling customer service should not have had lead to withdrawal