Post
by Pending2012 » Fri Aug 17, 2012 2:52 pm
I have had a similar (but NOT identical) situation the first time I applied - I received an acknowledgement letter from UKBA for my application (back then they didn't have biometric requirement) with a reference number, but then no payment was ever taken from my bank account. After about 2 months, I checked the photocopy I kept of my application, bank details were correct and called my bank to confirm that no payment had been rejected - so it looks like it may have been an error on the part of UKBA (for example, entering the details incorrectly or something).
Ring UKBA and check with them that they have your application! You need to verify that they have your application and that you exist on their system. In my case, I had a reference number on letter headed paper from UKBA and everything, but this reference number and my details did not exist on their system and turns out that UKBA lost my application, passport and original documents!
If UKBA does have your application, you should politely request that payment be resent. If you have a decent caseworker, they may let you do this, but otherwise you will have to start again unfortunately.