Who will bell the cat

[nsuk]

I applied at Croydon peo on 27/06/12 so as to get same day service and paid £1800. I was told by the case worker that when I applied in Delhi in 2009 my file was not closed properly after issuing my visa and he cannot issue new visa till that is resolved. He said I should hear from them within a week. Now it's 2 months. I mean come on I can't hold it for the rest of my life like that. I have many important decisions to make about my family and my future. I feel like I have jumped from the sky to dive in the ocean and the dive is not ending and I can't see the ocean even.

Isn't there any one who can bell this cat called UKBA once and for all??