My ILR Experience @ Croydon PEO on 12th March

hsmp2ilrapp · Post by **hsmp2ilrapp** » Thu Mar 14, 2013 1:32 pm

Appointment Time: 9:40 AM
Reached HO at 9:00 AM

It was fine up-to our biometrics done at 11:15 AM
Caseworker called us at 12:05 PM for ILR application - after 10 minutes of initial assessment she looks happy and ask us to wait until she finishes the process.

At 1:02 PM she called us back to confirm that, she nearly done our case but there is an issue as they are experiencing delays in their Biometric background checks with National Database and the process might take up to 3 hours to complete. She told us to come back at 2:30 PM.

When we went back to caseworker at 2:30 PM - same story and again we were told to wait as the background Police checks systems failure has occurred and they are trying to restore the service and after that she can confirm what will my application outcome.

At 5:30 PM after 5 hours of long wait - finally they announced the system is still not restored and in some cases they might ask applicants to process their biometric again. It was a shocker and we were completely down after 5 hours of continuous wait.

In short they have now retained my application & passports and told us to wait for their return call which will be within 2 days - today is the 2nd day and we are not sure when Croydon PEO caseworkers process my application.

I have seen many people going back empty handed after they paid for this shit premium PEO service - Croydon PEO is worse and caseworkers don't bother about applicants - waiting area is not confortable at all.
Only 1 Biometric Desks opened out of 4 at a time - very slow process.

My lawer told to me about Croydon PEO as caseworkers are too lazy to process any applications - there was total 243 PEO appointments on 13th March at Croydon PEO and I can only 2/3 desks opens at a time to process 243 applicants. Its very busy out there - we paid a lot of money for visa application and in return they don't bother.

Still waiting for my decision... Share your experience please.
thanks

rajesh9pl · Post by **rajesh9pl** » Thu Mar 14, 2013 1:39 pm

Its same old story at Croydon, nothing new. If everything is fine in biometrics then they will send the letter and BRP soon. Don't worry.

Premium fee and Good or Bad service is a different topic.

faislondon · Post by **faislondon** » Sun Mar 17, 2013 1:24 am

Did u rec the docs yet?

Kevin24 · Post by **Kevin24** » Sun Mar 17, 2013 10:51 am

rajesh9pl wrote:Its same old story at Croydon, nothing new. If everything is fine in biometrics then they will send the letter and BRP soon. Don't worry.

Premium fee and Good or Bad service is a different topic.

Totally agree. You have got your ILR,which is more important. BRP cards and documents should come by recorded delivery with in a week.

faislondon · Post by **faislondon** » Sun Mar 17, 2013 11:33 am

I faced the same problem this friday. They told me everything is ok but due to biometric system is down they have to send everything by post.

Guys please keep posted

vishal8281 · Post by **vishal8281** » Sun Mar 17, 2013 2:59 pm

hi.
we went croydon peo service on 04/03/2013...they says we put your file on hold due to further investigation last 2 week we don't know about out application status.
really bed service.

We apply for main applicant & dependant for same day service.

faislondon · Post by **faislondon** » Sun Mar 17, 2013 8:42 pm

If they have kept for further investigation then its a different story. It will probably take linger. I know a person waiting for 2 months now.

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My ILR Experience @ Croydon PEO on 12th March

My ILR Experience @ Croydon PEO on 12th March

ILR file on hold after 04/03/2013