Original documents missing?

[Jwana]

Hi there

I have just completed my passport ID interview which was all fine & have been told to expect my UK passport within the next 10 working days. However, my original documents (including my current Australian passport) have not yet been returned to me - I chose the secure mail return option & paid the extra for it.

The interview officer today told me to ring the Passport Adviceline & quote my reference number to try to chase up the docs but when I rang them they were quite unhelpful and just said that my docs could come any time - even weeks after my UK passport arrives!

I'm finding this all pretty stressful as my brother in Aust. is not well & I'm nervous that I may need my Aust. passport to jump on a plane at short notice.

Has anyone out there had a similar experience and/or have any suggestions as to what I should do next?

Thanks!!

[Jambo]

Try contacting Secure DX, the courier company to see if they got something out for you.

I will also try the Passport adviceline again, they are normally very helpful.

[Jwana]

OK - thanks will try that!