I have found this information request. I think it solves the mystery why UKBA is swamped. Tbh I am impressed how fast they work, given the number of applications they receive.
https://www.whatdotheyknow.com/request/ ... 025065.pdfHow many case workers are currently available to process Indefinite Leave postal applications?
I can advise that there are 107 caseworkers processing ILR applications; some of these work part - time and the full time equivalent is 98.89