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Damaged Naturalisation Certificate

A section for posts relating to applications for Naturalisation or Registration as a British Citizen. Naturalisation

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rvs
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Joined: Sun Oct 02, 2011 8:49 pm

Damaged Naturalisation Certificate

Post by rvs » Wed Jun 05, 2013 7:48 pm

I sent my naturalisation certificate with passport application using check and send service. On receipt of the certificate back, it is torn :(

I feel that this is because it was not handled properly by the courier. Is there any way to obtain a new certificate without having to pay £94 for a duplicate certificate?

Any help will be greatly appreciated.

Thanks in advance.
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ban.s
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Joined: Sat Jan 14, 2012 9:21 pm
Location: The Big Smoke

Post by ban.s » Wed Jun 05, 2013 7:55 pm

I would send a formal complaint to IPS (HMPO) with a copy of the damaged certificate in the first instance.
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rvs
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Post by rvs » Wed Jun 05, 2013 8:01 pm

Thanks ban.s

Would it help if I call them up? Do you have a contact number for IPS?
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ban.s
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Post by ban.s » Wed Jun 05, 2013 8:08 pm

https://www.gov.uk/government/organisat ... ort-office
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Plum70
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Post by Plum70 » Wed Jun 05, 2013 9:47 pm

Definitely complain and request compensation to cover the cost of obtaining a new certificate.

I also experienced something similar. When the IPS returned my passports and naturalisation certificate by their so-called "secure" courier they came in a basic white envelope with a gum seal that looked like it had already been disturbed. My certificate was also creased and crumpled though not torn.

The IPS sure sets a good example of how to treat valuable documents. :roll:
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rvs
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Post by rvs » Wed Jun 05, 2013 10:15 pm

Thanks Guru. Did you complaint? Do they normally give compensation to cover costs etc?
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Plum70
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Post by Plum70 » Thu Jun 06, 2013 3:34 pm

rvs wrote:Thanks Guru. Did you complaint? Do they normally give compensation to cover costs etc?
No, I didn't, as mine wasn't irreparably damaged.

Yes, according to this IPS procedural doc. (under the heading - UK Documents) the IPS has an arrangement with the UKBA to issue replacement naturalisation certificates free of charge. This happens once it has been established that the IPS is liable.

How were your supporting documents returned?
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rvs
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Joined: Sun Oct 02, 2011 8:49 pm

Post by rvs » Thu Jun 06, 2013 5:20 pm

They were returned via the Post Office check and send service i.e. secure post.
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Plum70
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Posts: 1363
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Post by Plum70 » Thu Jun 06, 2013 7:24 pm

rvs wrote:They were returned via the Post Office check and send service i.e. secure post.
Do you mean the DX secure delivery company that the IPS uses?

Did you tick the option on your passport application form for your docs to be returned by secure delivery (at an additional £3 fee)? If so, then they were returned by the IPS preferred courier company - DX secure - and not the PO.

Follow the instructions in the link above to start the process of obtaining a replacement certificate.
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