Biometric Enrolment could not be completed due to illegible

[Dad of an angel]

My Son received his biometric enrolment letter on 27-09-16 & went to post office for enrolment on 29-09-16. However, post office scanning machine could not scan the barcode from the letter as it is not legible. Barcode is unclear & cannot be scanned.

I had send several mails to nationalitybiometrics@homeoffice.gsi.gov.uk for another letter with a clear barcode, however did not receive any reply so far.

Any suggestion how to proceed now.

[noajthan]

Worst case you'll receive a second, last chance enrolment letter when enrolment window has expired.

(Assuming the illegible letter was the first one).

[Dad of an angel]

Many Thanks Noajthan.

Received another enrolment letter on 10-Oct-2016 & the issue is now resolved.

Cheers!!!