Biometrics & 2D Barcode letter-Incorrect Personal Details

[hamalt66]

If you have received your Biometrics letter/2D Barcode page with one of your personal details (e.g. Name, Date of Birth, Nationality etc) incorrect, what is the best and fastest way to let UKVI know so that they can send out an amended letter before your 15 days run out?

The letter says we should contact HO helpline 0300 123 2241 and not to use the AppointmentExceptions@homeoffice.gsi.gov.k which I presume is reserved for applicants who for some reasons (perhaps medical) can not attend the Biometrics enrolment withing the allowed 15 days.

Interestingly,there seems to be this online eforms https://eforms.homeoffice.gov.uk/dev/BR ... ation.ofml to amend your Biometrics personal details, but not sure why it was not mentioned in the letter. Has anyone here tried this eforms site and got amended letters in time?

[zimba]

Call UKVI and let them know

[hamalt66]

Call UKVI and let them know

Called them many times (last time was this morning), they couldn't help me at all!!! It's been over 5 weeks and still not sure how to get them to send me new amended enrolment letters!

[zimba]

Have you tried to report it via that link ? Seems to fit the issue you are having

[hamalt66]

Have you tried to report it via that link ? Seems to fit the issue you are having

Yes I did. I also wrote a letter to UKVI with our case ID and copies of birth certificates, but nothing whatsoever!

Interestingly, our first biometrics letters from first application were correct!

[hamalt66]

I am very glad to say that I have finally received an email response yesterday afternoon (I did not know HO worked Sundays too!). The email informed me that new amended Biometrics letters have been issued for my children. Even though it took HO 45 days to respond to my email but I am so happy they did. I am guessing the delay was most likely due to the festive Xmas & New Year season holidays.

However, I am still puzzled as the email came from Tier 2&5 Workflow Team and not from Tier 1 Entrepreneur team (my application is Tier 1), I wonder if this is a problem at all. Should I inform them by replying to this email? Or is this normal?

[hamalt66]

However, I am still puzzled as the email came from Tier 2&5 Workflow Team and not from Tier 1 Entrepreneur team (my application is Tier 1), I wonder if this is a problem at all. Should I inform them by replying to this email? Or is this normal?

Update: My puzzlement is now cleared. Sent an email last night and the team replied this morning and assured me they cover Tier 1 as well. Happy days

[jafersadeq]

Update: My puzzlement is now cleared. Sent an email last night and the team replied this morning and assured me they cover Tier 1 as well. Happy days

Good news,
Could you please inform us their email you used for communication.

[hamalt66]

Update: My puzzlement is now cleared. Sent an email last night and the team replied this morning and assured me they cover Tier 1 as well. Happy days

Good news,
Could you please inform us their email you used for communication.

Yes sure, I used the email found on the enrollment letter: AppointmentExceptions@homeoffice.gsi.gov.uk

Good luck!