Return of original documents. Passports.

[IamFromEurope]

Hi. I am so terribly desperate. I'm close to tears.

We have saved money for a journey and it's only 88 working days left to the journey but I will need the passports much earlier even.

For longer than 30 working days in trying hard to receive our passports back. Unsuccessfully no matter what I do.

The application was only for myself for a registration certificate as family member of a qualified person. Maybe I'm anyway a qualified person I don't know. I'm an eea national.

I filled in the ROD form on 2.07.2017. The home office signed they have received my application on 29.06.2017. I filled in a document not received form after more than 10 working days. Then I called them they said I have to wait 5 working days for an email. In the meanwhile I only received the email that they received the application email was dated 3.08.2017. But still no email about the documents. I asked if I should fill in another form online they said no. I called again they said I have to wait another 5 working days now I should get an email. It's 7 working days now. Still got no email from the home office. Monday I filled in the ROD form again with case ID. I contacted several email addresses that I found online. None of them was working. I got a message that the email address is incorrect. It was RODRequests@homeoffice.qsi.gov.uk that email address is not working.

I'm so afraid that we can't do our journey. Afraid and worried. What only can I do ?