European Enquire Centre saying online status system is wrong

[1878]

Hi,

I called European Enquire Centre today which said that the online status is system is incorrect and has been since introduction. Mine said EEA PRP said decided on 9th Oct but have not received any documents. They were not very helpful.

anyone else have got this message?

Thanks,

1878

[gab3x]

Gosh I really hope that is not the case. My status changed on 18.10. to DECIDED (purple certificate). It has been now 8 days and still no post

[1878]

I calleda helplien and they said would send to referral and I got an email saying its still within 6 months so can't help... Not very helpful...

Is there any other numbers to call to find out about this? Am worried its lost in the post.

[1878]

Any advice on what to do?

Online system say decided on 9 Oct but not received anything and the customer service can't help because it is still within 6 months. UKVI is soooo useless its unbelievable.

[gab3x]

Call Telephone: 00 44 203 481 1736
Monday to Friday, 24 hours
Calls cost £1.37 per minute on top of your standard network charges.

Ask them not to tell you what the decision is (they will not tell you) but just to check whether the status on the online checking tool is correct.

OR

If more than 10 working days have passed phone
Telephone: 0300 123 2253
Monday to Thursday, 9am to 4:45pm
Friday, 9am to 4:30pm

They will not be able to tell you what the decision or the status is but will escalate to HO and then HO will contact you (apparently).

I am still waiting but since it has only been 8 working days I cannot do the escalation.

Good luck, let us know what they say

[1878]

Thanks

I did try the second option you mentioned but they were not helpful. They said would do a referral but I simply got an email back saying its within the 6 months period so can't do anything...

Thing is, am worried is lost the post. Everyone else seem to be working fine and I can see on the timeline that people typically receive it within a few days of it saying "Decided on..." and also July applications have received their cards.

Will try option 1 today - thanks again

[1878]

hi again

you have to enter your card number before you can speak to them? Strange.

Is there no other way to get in touch with them to enquire about lost documents etc?

[gab3x]

I sent them an email (you can get it from the link on the online status tool).

Finally got a proper response with Royal Mail tracking number.

My status changed to decided on 18/10 but they only sent the documents on the 26/10!!!
It takes 3 working days for 2nd class mail to arrive so it should get here today or tomorrow.

Actually all staff I dealt with were super nice. Let's hope now they made a positive decision.

[Saiful25]

My pr application also decided on 18 October . But I don’t receive anything from Home Office.Can I please give the email address ?

[Saiful25]

My application also decided on 18 October.But I don’t receive anything from Home Office.Can you please give the email address?

[A2ROR]

My case decided on 22.10 but received no documents or post from HO .

[ninkas]

Mine and my non EU husband’s cases are still awaiting decision but we received a BRP via courier yesterday .I don’t get how the online system works .

[gab3x]

My case decided on 22.10 but received no documents or post from HO .

Decided status change does not mean they sent the documents, it just means they decided on 22.10. In my case it took 8 days from when it changed to Decided until they actually sent the letter.

I still haven't received my letter but I think it has to come tomorrow as it will be fourth day since sent and 2nd class takes up to three working days.

[gab3x]

My application also decided on 18 October.But I don’t receive anything from Home Office.Can you please give the email address?

Hi,go on https://contact-ukvi.homeoffice.gov.uk/ ... visastatus and enter your caseid, it will show you your status and below that status will be links to get to the email.

[A2ROR]

My case decided on 22.10 but received no documents or post from HO .

Decided status change does not mean they sent the documents, it just means they decided on 22.10. In my case it took 8 days from when it changed to Decided until they actually sent the letter.

I still haven't received my letter but I think it has to come tomorrow as it will be fourth day since sent and 2nd class takes up to three working days.

Hi Gab3x

Thank you for your reply can you please update us when you receive any post from HO .

[fernalex25]

My application also decided on 18 October.But I don’t receive anything from Home Office.Can you please give the email address?

Hi,go on https://contact-ukvi.homeoffice.gov.uk/ ... visastatus and enter your caseid, it will show you your status and below that status will be links to get to the email.

Hello, i cant find any email address below the status..plz can u send me the address.

[gab3x]

Got my paperwork and my purple card today 01.11. after almost 4 months from date of applying. The online status changed to Decided on 18.10. but they only sent the docs on 26.10. and I only got them now.

For me the stress is over but wish you all best of luck and as little stress as possible!

[ninkas]

I received my pr and all our documents today , but the online status still shows "awaiting decision ".It is very misleading indeed.

[A2ROR]

I sent them an email (you can get it from the link on the online status tool).

Finally got a proper response with Royal Mail tracking number.

My status changed to decided on 18/10 but they only sent the documents on the 26/10!!!
It takes 3 working days for 2nd class mail to arrive so it should get here today or tomorrow.

Actually all staff I dealt with were super nice. Let's hope now they made a positive decision.

hi Gabx3,

Congratulations Gabx3 for receiving your reply.
Would you mind to share those email addresses please few of people in this forum including me couldn't find any email address .

Thanks in advance.

[1878]

I got my PRC today, very happy, took about 4 months.

But yeah, the online system is not working properly seems like.

Good to luck to everyone else.