PR Application Refused for Non-EU Wife

[stevesyjames]

Applied for PR for myself (EU citizen living and exercising TR in UK since 2009) and my wife (married and living in UK since 2009, had 5-year RC issued in 2012) in October 2017. Online application, fee paid online, documents (P60s, letter from employer, recent bills, etc.) sent a few days later. CoA arrived, Biometrics letter for my wife arrived in November, had that done and sent off. Heard nothing until today.

One-page letter arrives addressed to my wife saying her application was rejected. Says reasons listed below, but only indication of why is 'You were asked to submit documents in support of your application within 10 days. We have no received this requested information within this timescale.' Nothing else in the letter stating what information is missing, and no documents or passport was sent back with it. I was never contacted to supplement documentation if something was missing.

1. Why was this rejected when my own application sent jointly has not had any response yet?

2. I sent along every document I could find relevant to our case, along with a cover letter, several days after making the online application via Guaranteed Delivery Royal Mail. Tracking shows it was received. They say to make another application, but how can I when they still have her US passport, my Greek ID card and all of our supporting documents?

3. Is it possible this has been sent in error? If so, what email address or phone number do I use to find out what in the world they are looking for?

Thanks in advance for any advice. Very frustrating, to say the least.

[stevesyjames]

So...a bit of an update.

In preparing an email to the Liverpool offices to complain (and planning on calling when office opens Monday) I realised that they have issued two different case ID numbers for my wife.

On 27/10/17 I received a confirmation email with a case ID for my wife's application, then on 02/11/17 two NEW confirmation emails arrived with my case ID and a new case ID for my wife. The confirmation emails that arrived 02/11/17 are sequential (mine ends 067, hers ends 068), but the first confirmation email is a completely different number. This is the number quoted in the rejection letter, stating that I didn't send supporting documents.

Does anyone have any experience with this type of clerical error? Can I assume it will be noticed and rectified once a caseworker opens up the package with our joint supporting material?

Off to compose a completely different email!

[Rumplestiltskin]

Applied for PR for myself (EU citizen living and exercising TR in UK since 2009) and my wife (married and living in UK since 2009, had 5-year RC issued in 2012) in October 2017. Online application, fee paid online, documents (P60s, letter from employer, recent bills, etc.) sent a few days later. CoA arrived, Biometrics letter for my wife arrived in November, had that done and sent off. Heard nothing until today.

One-page letter arrives addressed to my wife saying her application was rejected. Says reasons listed below, but only indication of why is 'You were asked to submit documents in support of your application within 10 days. We have no received this requested information within this timescale.' Nothing else in the letter stating what information is missing, and no documents or passport was sent back with it. I was never contacted to supplement documentation if something was missing.

1. Why was this rejected when my own application sent jointly has not had any response yet?

2. I sent along every document I could find relevant to our case, along with a cover letter, several days after making the online application via Guaranteed Delivery Royal Mail. Tracking shows it was received. They say to make another application, but how can I when they still have her US passport, my Greek ID card and all of our supporting documents?

3. Is it possible this has been sent in error? If so, what email address or phone number do I use to find out what in the world they are looking for?

Thanks in advance for any advice. Very frustrating, to say the least.

(CoA arrived, Biometrics letter for my wife arrived in November, had that done and sent off. Heard nothing until today.)

Pls throw more light what you mean by COA ARRIVED ??? certificate of application arrived before Biometrics enrollment of Non eea ?? Or after ?? COA with rights to work ?

[stevesyjames]

CoA with right to work arrived right around the same time as biometrics letter, don't remember which came first. Both arrived within 3-4 weeks of applying.

Significantly, the CoA and biometrics letters both have the case ID number that is still open (and sequential to my own case ID). That combined with the fact that the rejection letter contained absolutely no documents leads me to think it was opened in error and I'm hopeful the correct case ID will be considered and granted soon. Still going to try calling and emailing this week.

[alijawad786]

Well
Here is our story of these clerical errors

We applied online on 01/11/2017 as me Non EEA and wife EEA National.
We received one email which had 2 case IDs one for my self and one for my wife who is main applicat
But after a week roughly 8th Nov we had anothe email with one ID that email contains no ones name or anything just a general email saying thanks for your application but it has a different case ID.

Around 15th Nov I had my Biometrics letter which was issued on the correct consecutive ID

And also my COA on 21st Nov was on the correct ID
We haven’t received anything so far after that.

Hope this helps and it looks like lack of computerisation and lack of skills and IT system is leading to these stupid mistakes.
By the way I received 2 copies of COA totally identical...

[stevesyjames]

I applied on October 27, just several days before you. Looks like we're dealing with very similar situations. I'm going to try calling/emailing tomorrow, see if I can get any answers. At least you haven't received a rejection letter (yet)! If I find any answers I'll update here. I may also try contacting my local MP, I've had some help before as they have more avenues for contacting the Home Office than I do.

[alijawad786]

I applied on October 27, just several days before you. Looks like we're dealing with very similar situations. I'm going to try calling/emailing tomorrow, see if I can get any answers. At least you haven't received a rejection letter (yet)! If I find any answers I'll update here. I may also try contacting my local MP, I've had some help before as they have more avenues for contacting the Home Office than I do.

i would rather send a letter (printed/ keep a copy for your record). print the original email which is a correct email and did the biometircs and COA on same ID. print all out. put this rejection letter with it and ask them its a clerical error and the rejection letter is issued on totally wrong ID also tell them to respond u if thats a true case.

send this as a signed for...and print the signature off royal mail website once delivered. looks like they aint got the clues.

[stevesyjames]

Resolution!

After drafting a letter that I was preparing to post, as well as contacting my local MP's office, I received a response after emailing the Home Office complaints address. This was forwarded on to the Permanent Migration team, and a technical officer on the team got back to me this morning.

She acknowledged their error in creating a duplicate Case ID, and reassured me that it will not effect the decision or timing of their decision on the proper application(s).

Glad to have that confirmed, now just need to wait for the applications to come through. It's been nearly 4 months, so I'm hopeful to hear back soon.

[alijawad786]

Resolution!

After drafting a letter that I was preparing to post, as well as contacting my local MP's office, I received a response after emailing the Home Office complaints address. This was forwarded on to the Permanent Migration team, and a technical officer on the team got back to me this morning.

She acknowledged their error in creating a duplicate Case ID, and reassured me that it will not effect the decision or timing of their decision on the proper application(s).

Glad to have that confirmed, now just need to wait for the applications to come through. It's been nearly 4 months, so I'm hopeful to hear back soon.

I am well amazed on their response. Normally no one even bother to reply you for weeks. but i am glad they accepted their mistake and at least u got a proof as an email as well

[stevesyjames]

I wasn't expecting such a prompt reply, but the Home Office has had a bit of a bollocking for their poor service and I expect they are under pressure to take complaints re: errors on their part seriously. If you feel like they've made a similar mistake on your case try the complaints email address (kindly suggested to me by their well-meaning but mostly useless call centre staff).