ADVICE NEEDED! Application sent months ago and 0 communciation from HO

[bluesicamore]

Hello,

We submited our EEA(PR) application online at the beginning of February, then used the European Passport Service at our local council to send the documents and they were received by HO a coupel of days later (checked on Royal Mail website). It's been 11-12 weeks and we haven't received anything at all. Now, checking the forums here, I read that people were receiving an email acknowledgment of their application after submitting the documents. Should we have received one too? Should I worry?

Also, today I requested our documents back because it's been so long and we will need them soon. The website where I requested the documents said that they would send a confirmation email but AGAIN we have not received anything!!

Please advise, I am panicking now thinking that HO has misplaced our application and documents and we'll have to start from scratch!

[bluesicamore]

bump... Anyone please?

[bluesicamore]

Can anyone who has done an EU EEA permanent residence application please tell me whether UKVI sent them an acknowledgement email when they received the documents or at any point at all?

Thanks!

[Patgirqui]

It took us 6 month to get information, and the only thing was that the payment did not go through, so we resent the same papers and new payment, same issue... 3rd time it took 2 months and we got the Biometric Letter, it takes random times... So you just got to wait and yeah it sucks they don't tell you anything by phone or email.

Good luck.

[bluesicamore]

Sorry to hear the process was such a pain for you! Yes, the wait is quite frustating but it is a great relief to hear that it is normal. Thanks!!

[luhpaoli]

Hi,
That's weird because I think you should receive an automatic email acknowledging that you sent your documents. If you used European passport return they will send the email usually on the same day. I received two emails one for my husband and one for me. Did you check that your email is correct?