Urgent query

[Jay87]

Hello All,

I got urgent query about my business partner actually I got received my extension last week. On the same day he got letter on 29th may that he has not provided the valid passport for his dependant so provide that within 10 working days otherwise file will not be valid and send back to you.

In respond to that we send a letter on 30th may stated that dependant passport was send along with the application if it is still missing and has been lost on your side please write to us so that we can apply for replacement one from our embassy. on the 31st May suddenly he received the cheque from charging team regarding the refund of his and his dependant visa fees. On 1st June again we wrote a letter to case worker regarding the cheque he received.

My question is : 1. As we already responded to him within 10 working days but we have not heard anything back yet from case worker so what should we do now?
2. If they have lost his dependant passport so how can they send his application back as they got his passport so his application should be decided.

Thanks for reading, anyone have any suggestion please guide us.