Home office contact

[AJE]

Hi all,

I got my brp on the 5th of june with issue date 30/15/2018.

It has been 2 weeks and i have neither received my documents plus passport nor my approval letter. I have looked at the 'processing timeline' post and most people received theirs with only a few days gap betwen brp and documents. I would like to contact home office but cant find the right contact number. Can someone please point me in the right direction. Alternatively, please let me know if this is normal and i need to wait it out? Thanks

[zimba]

You can report that you haven’t received your documents if they’ve not been returned after 10 working days.

https://www.gov.uk/visa-documents-returned

[mig2015]

Is that a business address, as this is quite common that some parcels may be delivered to another unit with the same post code?

[AJE]

Is that a business address, as this is quite common that some parcels may be delivered to another unit with the same post code?

No, this is my home adress. Complex letter and brp were delivered to the same address.

Thank you

[AJE]

You can report that you haven’t received your documents if they’ve not been returned after 10 working days.

https://www.gov.uk/visa-documents-returned

Thanks for this. I have just filled the form

[AJE]

You can report that you haven’t received your documents if they’ve not been returned after 10 working days.

https://www.gov.uk/visa-documents-returned

Hi Zimba,

I just got a response from home office saying they didn’t get my original request to return my documents. The thing is the link you suggests I should cancel my application which is not what I want to do. Is there some other way I can contact them? Thank you

[zimba]

UKVI contact centre – 0300 123 2241