Postal Office not releasing BRP - URGENT visa expiring

[jonosterman]

Hello -
I am out of UK ( due to medical reasons) and want my spouse to collect the BRP who works for the NHS .
- We mailed 3rd party collection inbox and they sent us a reply saying my spouse can collect it from the post office once its there .

- They said she needs to show my passport , her passport and the email communication with 3rd party collection print out

However the postal office is not releasing my BRP - stating they have not yet received authorization to give to anyone else as yet . They confirmed the BRP is there , but they cannot release.

I have mailed 3rd party collection inbox to send this "authorization" to the post office - but have not got any response yet ..been 3 days since i mailed .. also my visa is expiring this week !

Can someone please let me know what authorization is needed by the post office ?? 3rd party collection have already said in their mail to me - its cleared for collection . Does postal guys also need some communication from them separately ???

thanks !

[Casa]

Was it made clear in the information given to the '3rd party inbox' that you haven't yet entered the UK

To the best of my knowledge the entry stamp in the passport is required.