Peo booking queries

[Miithu18]

Hi everyone,
I have been trying to book premium Service for last 3 weeks . Finally i have managed to book one last night! But it wasn’t completely done! Here i am needed your help.
After selecting date and time I entered my card details and clicked saved and continue. I haven’t set any security for my card payment so it was pass through worldpay and a dialbox appears showing processing......
and its kept processing 15 min. I lost my patience and logged in my ukvi acc through another mobile and it showed payment successful.
The page was like payment successful
But bottom of this page there was written “you have few steps to complete
To complete click save and continue.”
However, when I click save and continue it says “The time you have taken for payment was too long and your application for appointment was expired” !!
I got an email with successful payment confirmation and ukvi ref number. But they said applications was expired and i must rebook appointment. They have taken money from my account as well.
Please help me in this situation. Any suggestions will be appreciated. Thanks all

[cyclina1]

The simplest way is apply and pay again, they will refund you back for the previous one.

If not, you need to contact the HO and this must take a lot of time (could be weeks to be sorted).

[Miithu18]

Thanks, I have managed to reschedule the date last night. Getting refund is hassle and I don’t have that much to pay twice . Btw thanks a lot.