Hi everyone, was wondering if anyone else has had the same problem as below:
My fiancée (from South Korea, currently out the country) and I submitted our application for her to join me in the UK, I am a UK-born British citizen. We submitted all of our documents and carefully double and triple checked everything on the requirements list was there and sent it next day recorded delivery to Sheffield. We have confirmation it arrived and was signed for from Royal Mail.
Fast forward about a week and a half my fiancée just got an email saying they haven't received and of our documents and we have 10 working days to get them to them. We have photocopies of almost everything at home but all our original documents are supposedly at Sheffield where they signed to say they had been received - but now are stating they never got.
I phoned the helpline who couldn't trace the information themselves but said they would escalate it and my fiancee would get an email from them, it may be the email was sent in mistake. She said it may take a couple of days for them to check, then said we should hear back "this week or next week".
Has anyone else ever had this problem? We spent huge amounts of time and money on this application, did everything been were told to and as far as we were concerned they had signed to say they had received our documents. We're both quite panicked now and feeling completely powerless about what we can do to change things.
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