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Service Standards

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S3TM
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Posts: 44
Joined: Fri Oct 12, 2018 8:45 am
United Kingdom

Service Standards

Post by S3TM » Mon Oct 22, 2018 1:17 pm

Just saw this regarding service standards

If we can’t make a decision within the service standards
If there is a problem with your application or if it is complex, we will write to explain why it will not be decided within the normal standard. We will write within the normal processing time for the 8 week standard and within 12 weeks for the 6 month standard. The letter will explain what will happen next.


If the processing time is 6 months - will HO notify us why the application hasn't been process within 12 weeks?

What if there is no problem and it isn't complex. Will they still notify us?

Can someone please clarify

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