Incorrect Name Spelling on Citizenship Ceremony Invitation from Home Office Atlas

[looking4answers]

Hi all,

I received an email from Home Office Atlas <home.office.atlas@notifications.service.gov.uk> for my citizenship ceremony invitation.

I noticed that they got my middle name spelt wrong. I am trying to reach them to get this corrected but there's no email/contact info's. I replied to their email but was undeliverable.

I do not know if the back-end systems (database) also reflect the wrong spelling or if it’s just the invite that’s currently affected.

Few questions:
Q1: Does anyone know how to reach Home Office Atlas - email address or contact number(s)
Q2: Could the wrong spelling on the invite mean they also misspelt my name in the 'Certificate'
Q3: Has anyone experienced this before, how did you manage to correct and get confirmation that the spelling has been corrected (both on the home office systems and the council where you booked the ceremony for)


There is a similar post here but it's locked and they didn't say how the issue got resolved (no confirmation was provided). Theirs was the opposite. It was the council that got the spelling wrong, not the home office atlas invite letter.

british-citizenship/wrong-name-spelling ... l#p2047593

users @underfire222 and @alterhase58 - hope you can shed some light

[Ticktack]

Hi all,

I received an email from Home Office Atlas <home.office.atlas@notifications.service.gov.uk> for my citizenship ceremony invitation.

I noticed that they got my middle name spelt wrong. I am trying to reach them to get this corrected but there's no email/contact info's. I replied to their email but was undeliverable.

I do not know if the back-end systems (database) also reflect the wrong spelling or if it’s just the invite that’s currently affected.

Few questions:
Q1: Does anyone know how to reach Home Office Atlas - email address or contact number(s)
Q2: Could the wrong spelling on the invite mean they also misspelt my name in the 'Certificate'
Q3: Has anyone experienced this before, how did you manage to correct and get confirmation that the spelling has been corrected (both on the home office systems and the council where you booked the ceremony for)


There is a similar post here but it's locked and they didn't say how the issue got resolved (no confirmation was provided). Theirs was the opposite. It was the council that got the spelling wrong, not the home office atlas invite letter.

british-citizenship/wrong-name-spelling ... l#p2047593

users @underfire222 and @alterhase58 - hope you can shed some light

Wait till you get your naturalisation certificate. If the name is spelt wrong then, you can send it back.
The email might have been a typo.

[looking4answers]

Dear Ticktack,

Thank you for your prompt response.
I'll wait till I get the certificate then
I shall post back here whatever the outcome is as soon as I get my certificate - I need to wait till April and just hope for the best.
It's just so much hassle having to correct it after the fact when it could have been avoided and corrected from the beginning once the issue was spotted.

I've also been reading the guidance from gov.uk:

Correct mistakes on a certificate
1. Download and complete an application for a correction of a registration or naturalisation certificate.
2. Send the form and your original certificate to Department 1, UKVI.
3. You’ll need to pay a £250 fee if the mistake on your certificate was your fault. UKVI will send you a letter telling you if you need to pay.

------

I don't want to pay £250 for a mistake done by somebody else. They could've copy/pasted the name instead of manually typing them

Best,
lookingforanswers

[Ticktack]

Dear Ticktack,

Thank you for your prompt response.
I'll wait till I get the certificate then
I shall post back here whatever the outcome is as soon as I get my certificate - I need to wait till April and just hope for the best.
It's just so much hassle having to correct it after the fact when it could have been avoided and corrected from the beginning once the issue was spotted.

I've also been reading the guidance from gov.uk:

Correct mistakes on a certificate
1. Download and complete an application for a correction of a registration or naturalisation certificate.
2. Send the form and your original certificate to Department 1, UKVI.
3. You’ll need to pay a £250 fee if the mistake on your certificate was your fault. UKVI will send you a letter telling you if you need to pay.

------

I don't want to pay £250 for a mistake done by somebody else. They could've copy/pasted the name instead of manually typing them

Best,
lookingforanswers

It says "if it was your fault". Meaning if you had typed it wrongly on your form. No need to get yourself worked up over the little details that would get sorted.

Yes it might take bit more time. But it happens.

[looking4answers]

I know it wasn't my fault, so am not really concerned about that.

The spelling - I can provide evidence that everything I had submitted was correctly spelt. It's more on the further delays on passport application.

To get the spelling on the certificate corrected - you have to download and mail the form by post - they don't even have an online support.

Anyway.. fingers-crossed that the spelling mistake was only on the invite - which I'm really hoping they manually keyed-in (and that the invite was not auto-generated from the system where they concatenated first name + middle name + last name in the body of email)

[darklym]

Hi,
This exact situation happened to me a few weeks ago. Sad to say that the name on your invitation is the one that will probably be printed on your Naturalisation Certificate. I know it's maddening, since one would assume that the name on the original electronic application would be moved electronically through its stages without being retyped by Home Office personnel, but alas this is not the case.
You will need to send the certificate back to the Home Office branch in Liverpool, and then follow up with them to ensure the correction does not take months. I still don't have my corrected certificate, but it's only been a few weeks now.
Good luck with the process. I know how maddening this all is.
David

[looking4answers]

UPDATE!!
I have emailed Citizenship Support <Citizenship.Support@homeoffice.gov.uk> to get the spelling corrected, it took them a while to respond. When they did, they said they have contacted the local council where I have booked my Citizenship Ceremony - to send the certificate back to them.

2 months after...

I got another email saying my application has been approved (again) - but this time, they never sent an invitation. I followed up but never heard from them for a long time. When they replied, they just attached the old invite - the one with the incorrect spelling!

To make the long story short, the council where I had scheduled my ceremony was ok if I have the old invite. They just need to validate the Reference Number. I have always kept them in the loop anyway, so they know that I have been chasing home office to get the spelling corrected - both on the certificate and the invite.

All have been sorted after a long wait.
----------------
It would have been better if the people working in the home office know how to 'copy paste' instead of manually typing our names in the online forms.

While they're complaining about the massive backlog, I think their staff also needs to be trained to be more efficient. If they got the spelling correct from the beginning, then I did not need to be in their backlog

[Deejaycr11]

Sorry to hear this happened to you. Really unnecessary stress and agree re: home office process, for £1,330 you would have thought basic checks and controls can be done to avoid these kind of situations.