ceremony booking - no response from council

[odesseyandoracle]

Hey everyone, I'm trying to book my citizenship ceremony over the past 2 weeks and my council has not responded with proposed dates yet. They initially said they'll get back the same day. The next day they said it sometimes takes 5 days, then they said their system is down so I should send an email. Then they escalated the case, but still nothing. Is this normal? Should I maybe go down to the register office in person?

[alterhase58]

That's what I would do, if possible, and try to speak to a responsible person.

[contorted_svy]

Try calling more frequently and go in person if nothing changes, though you probably need to be lucky and speak to the senior manager to resolve it.