I have been to HCI London about a month back for re-issueing my PP.
I got a nice experience with the guys behind the counter.
I was not carrying a pre-paid envelop with me, still he reviewed my application form and asked me to get envelop afterwards and submit the application straight away to him.
I had some queries regarding an extra form I had to fill in, for which he politely answered all of them as and when he was free.
Overall it was nice experience. And I was delighted that I do not have to come again / wait for long as I did not had the envelop.
May be over the time, they have improved their service, obviously - Desk service
