UKVCAS Super Priority Service

[badhodor]

Guys, further good news. I got the refund back to my credit card automatically today. I say automatically, As I do not believe HO got the letter I sent yesterday afternoon has even reached them yet. So I am guessing it was due to the complaints email.

I read the posts from other users and I completely understand the pain and the anxiety and suffering this is causing to everyone waiting but I would like to summarize somethings in the following points to help everyone:

1. Making a second application won't make any difference at the moment as you are likely to get your first application+ money forfeited.

2. While your application is being processed you are completely fine living in the UK.

3. If for an emergency you have to leave UK your application will be withdrawn automatically, however you might be able to claim the fee back by writing to HO. ( This is more on an exceptional basis and not for things like leisure travel etc).

4. You can't just Sue the HO without material loss and without following the normal procedure of escalations and complaints. I explored this route throughly. If you want to still do that the process will be for you to first write to the complaints email, wait 20 working days and also write to your MP. If this has passed and HO has not contacted you etc., Ask your MP to refer your case to parliamentary ombudsman service. If parliamentary ombudsman service are unable to find a resolution, then you are in your right to take the HO to court. There are other grounds and ways as well which are more relevant for refusals etc. But what I have quoted above is based on my personal research and experience. I did speak with parliamentary ombudsman service as well in preparation of this and was told that I have to first exhaust the normal route.

5. Refunds - I believe if you write to complaints email they will sort out everything from the decision to refunds. The only downside is have to wait 20 working days. Also, writing to MP will have some impact in getting decision but not sure about refunds via. MP.


I hope it helps with the anxiety and frustration. Hang in there everyone.

[bipink]

All, do you know what we need to do with the old BRP when you get the new one? I didn’t see any instructions on the paper received with the new BRP..

[mumbai2003]

All, do you know what we need to do with the old BRP when you get the new one? I didn’t see any instructions on the paper received with the new BRP..

How long did it take you to receive your BRP as have been waiting for 6 days now and no sign of it, did receive Approval letter but no BRP yet

[shashankverma6]

Hi,

I have been reading so many of these posts for weeks now. I finally have my appointment tomorrow, and will update every on my experience and timelines, so it can used as reference for other users.
I have a couple of questions before I go for my appointment today, I would appreciate it, someone, with the knowledge, could kindly reply.

1. Travel Outside of the UK

I am applying for a transfer of visa Tier 2 ICT to Tier 2 General Dependant.
Can I travel outside the country, after I have received an email , that my application is approved? I realise I will not have the BRP when I travel out, but my SO, can bring the BRP with them, as they are coming a couple of weeks later?
Will that be okay?

2. Scanning of the documents

My understanding is the Scanning Service is included if you take the Super Prioirty Service. Is that correct?
What do people recommend? Should I scan them before hand, anyway? I don't want to have any issues with the quality of scan, etc. so do not know what approach to take.
I know people have shared their experiences on scanning on this thread, but I wanted to get a recommendation, on which approach to take, instead of me making an inference.


I appreciate all your help.

And thank you in advance.

[bibi2]

Guys, further good news. I got the refund back to my credit card automatically today. I say automatically, As I do not believe HO got the letter I sent yesterday afternoon has even reached them yet. So I am guessing it was due to the complaints email.

I read the posts from other users and I completely understand the pain and the anxiety and suffering this is causing to everyone waiting but I would like to summarize somethings in the following points to help everyone:

1. Making a second application won't make any difference at the moment as you are likely to get your first application+ money forfeited.

2. While your application is being processed you are completely fine living in the UK.

3. If for an emergency you have to leave UK your application will be withdrawn automatically, however you might be able to claim the fee back by writing to HO. ( This is more on an exceptional basis and not for things like leisure travel etc).

4. You can't just Sue the HO without material loss and without following the normal procedure of escalations and complaints. I explored this route throughly. If you want to still do that the process will be for you to first write to the complaints email, wait 20 working days and also write to your MP. If this has passed and HO has not contacted you etc., Ask your MP to refer your case to parliamentary ombudsman service. If parliamentary ombudsman service are unable to find a resolution, then you are in your right to take the HO to court. There are other grounds and ways as well which are more relevant for refusals etc. But what I have quoted above is based on my personal research and experience. I did speak with parliamentary ombudsman service as well in preparation of this and was told that I have to first exhaust the normal route.

5. Refunds - I believe if you write to complaints email they will sort out everything from the decision to refunds. The only downside is have to wait 20 working days. Also, writing to MP will have some impact in getting decision but not sure about refunds via. MP.


I hope it helps with the anxiety and frustration. Hang in there everyone.

People are free to take any one to court without 'exhausting other possible solutions' (except some matters which are subject to arbitration - even in those cases, you can start a claim but will then have go through the relevant procedures). So no, you don't have to first lodge a complaint with the UKVI if you want to 'sue' the department. However, no one will get any compensation as the same material which sets the 24 hour service standard, also, sets the results of faiure of the UKVI to meet the standard, which is a refund. If you want to rely on that document (I assume this is the intention), you cannot just read teh part you like and ignore the rest of the document.

Claim for financial loss will also be dismissed as: 1. the UKVI has no obligation to applicants (other than the defined service standard); 2. applicants are advised to not make any flight, hotel booking before thay actually receive their residence permit.

[saimajaan]

I have been following the page from day one those who started following it with me have received their decisions and I'm still waiting I had a meeting with my MP yesterday so hopefully he will do something as well as that i have sent a complained email by myself and my solicitor it's been a month and a half of my biometrics and no news what's so ever it's so annoying .

[bipink]

All, do you know what we need to do with the old BRP when you get the new one? I didn’t see any instructions on the paper received with the new BRP..

How long did it take you to receive your BRP as have been waiting for 6 days now and no sign of it, did receive Approval letter but no BRP yet

Approval Letter : 9th Jan
BRP : 11th Jan

[jas18]

Just received the refund from home office,they refund me 610.

[dilse4srk]

Just received the refund from home office,they refund me 610.

Can you please share your timelines

[CR001]

Just received the refund from home office,they refund me 610.

Can you please share your timelines

Useful to search a user posts to avoid repetitive duplicate posts and questions.

general-uk-immigration-forum/ukvcas-sup ... l#p1717216

[dilse4srk]

Thanks, i didnt know this functionality

[sbh123]

Guys, further good news. I got the refund back to my credit card automatically today. I say automatically, As I do not believe HO got the letter I sent yesterday afternoon has even reached them yet. So I am guessing it was due to the complaints email.

I read the posts from other users and I completely understand the pain and the anxiety and suffering this is causing to everyone waiting but I would like to summarize somethings in the following points to help everyone:

1. Making a second application won't make any difference at the moment as you are likely to get your first application+ money forfeited.

2. While your application is being processed you are completely fine living in the UK.

3. If for an emergency you have to leave UK your application will be withdrawn automatically, however you might be able to claim the fee back by writing to HO. ( This is more on an exceptional basis and not for things like leisure travel etc).

4. You can't just Sue the HO without material loss and without following the normal procedure of escalations and complaints. I explored this route throughly. If you want to still do that the process will be for you to first write to the complaints email, wait 20 working days and also write to your MP. If this has passed and HO has not contacted you etc., Ask your MP to refer your case to parliamentary ombudsman service. If parliamentary ombudsman service are unable to find a resolution, then you are in your right to take the HO to court. There are other grounds and ways as well which are more relevant for refusals etc. But what I have quoted above is based on my personal research and experience. I did speak with parliamentary ombudsman service as well in preparation of this and was told that I have to first exhaust the normal route.

5. Refunds - I believe if you write to complaints email they will sort out everything from the decision to refunds. The only downside is have to wait 20 working days. Also, writing to MP will have some impact in getting decision but not sure about refunds via. MP.


I hope it helps with the anxiety and frustration. Hang in there everyone.

What is the complaints email address? Sorry, looked back few pages, could not find it.

[dilse4srk]

complaints@homeoffice.gov.uk

[Eagle123]

Hi All,

I am waiting for a response since 15th of December (Tier 2 to ILR). My lawyer just received another generic e-mail from the HO again regarding refund if they can't deliver in 24 hours. The same email I received 2 times before.

I can see that on Sopra Steria account I still have access all my uploads and can upload new ones. Maybe it is been answered before but does it mean that your application has not been look at yet if you still have an access?

Also, I am worried as I didn't upload the documents myself and everything was uploaded during my appointmnet. I can see that Sponsors/Employment section and Educational section are empty is it supposed to be like that when you apply for ILR via Tier 2. I provided the letter from my company regarding the my absence and my need for the role for a foreseeable future and also UK degree and not sure which sections they went under when being uploaded. Any advice would be highly appreciated.

[vibe123]

Hi All,

I am waiting for a response since 15th of December (Tier 2 to ILR). My lawyer just received another generic e-mail from the HO again regarding refund if they can't deliver in 24 hours. The same email I received 2 times before.

I can see that on Sopra Steria account I still have access all my uploads and can upload new ones. Maybe it is been answered before but does it mean that your application has not been look at yet if you still have an access?

Also, I am worried as I didn't upload the documents myself and everything was uploaded during my appointmnet. I can see that Sponsors/Employment section and Educational section are empty is it supposed to be like that when you apply for ILR via Tier 2. I provided the letter from my company regarding the my absence and my need for the role for a foreseeable future and also UK degree and not sure which sections they went under when being uploaded. Any advice would be highly appreciated.

If you look back at previous posts, you will realise that no one knows what is going on. People are putting their best guesses depending on their experiences. All you can do is wait because Helpline is of no use and only fetches generic replies. So just wait and watch, there are lots of people in same boat as you

[dragon098]

Hi All,

I am waiting for a response since 15th of December (Tier 2 to ILR). My lawyer just received another generic e-mail from the HO again regarding refund if they can't deliver in 24 hours. The same email I received 2 times before.

I can see that on Sopra Steria account I still have access all my uploads and can upload new ones. Maybe it is been answered before but does it mean that your application has not been look at yet if you still have an access?

Also, I am worried as I didn't upload the documents myself and everything was uploaded during my appointmnet. I can see that Sponsors/Employment section and Educational section are empty is it supposed to be like that when you apply for ILR via Tier 2. I provided the letter from my company regarding the my absence and my need for the role for a foreseeable future and also UK degree and not sure which sections they went under when being uploaded. Any advice would be highly appreciated.

@Eagle123, You don't have to worry about that because on 7th of Jan 2019 when my documents were being uploaded the lady told me that the most important thing was passport which needed to be in Mandatory Doc Section and it didn't matter if optional documents were upload in different places. So from my experience you need not worry.

And another thing I find funny is that even thought I uploaded all my document for some reason the case worker couldn't find my "Absence date and my MSc Degree" to support my English Requirement. However, my lawyer did email them back and this happened on the same day I applied for my Biometric

[sohailghani]

Hi Eagle123,
Are you sure, After BRP and documents finally submitted to Home Office then Upload option disable. or If casework review the case then Upload option disable? so could you tell me or share your experience of this.....

Hi All,

I am waiting for a response since 15th of December (Tier 2 to ILR). My lawyer just received another generic e-mail from the HO again regarding refund if they can't deliver in 24 hours. The same email I received 2 times before.

I can see that on Sopra Steria account I still have access all my uploads and can upload new ones. Maybe it is been answered before but does it mean that your application has not been look at yet if you still have an access?

Also, I am worried as I didn't upload the documents myself and everything was uploaded during my appointmnet. I can see that Sponsors/Employment section and Educational section are empty is it supposed to be like that when you apply for ILR via Tier 2. I provided the letter from my company regarding the my absence and my need for the role for a foreseeable future and also UK degree and not sure which sections they went under when being uploaded. Any advice would be highly appreciated.

If you look back at previous posts, you will realise that no one knows what is going on. People are putting their best guesses depending on their experiences. All you can do is wait because Helpline is of no use and only fetches generic replies. So just wait and watch, there are lots of people in same boat as you

[docshami]

I thought I am the only one that is still waiting since 28 Nov. I am also on SET O 5 year T2 to ILR route.
Your delay is even longer than mine. I am also waiting for some results from MP's help done last week. Shake hands ))

It has been a month now of submitting application at Sopra center with super priority service. I am bit optimistic for my application as they mentioned applications made in transition period are being reviewed to be cleared in January , and I believe my application is one such case as it was submitted online before this new Sopra service introduced but appointment was later booked with Sopra.
Last Friday when I called to front end service, they offered whether I want phone from HO or email reply, I confirmed phone is better. Hopefully I will get a call this week.

My wife waited 6 weeks for her decision. I have been actively involved in her case and it is our experience the HO customer service line 'escalation' does not speed up the decision process in the slightest.

I have had numerous conversations with a number of call handlers and some have let slip a few things. Firstly, your escalation does not reach the case worker; it is seen by a HO front desk person who does not have any access to any cases and will simply send out a generic reply. Secondly, they do not check whether your case has been allocated as super priority or not, the 'we aim to process within 24 hour service standard' is a generic email they send out if the query is about a super priority application. Thirdly, the mode of reply (email or telephone) makes no difference as it is still the same front desk person replying with a generic reply. Simply put, the customer service line 'escalation' isn't in fact an escalation; to me it seems like something HO has placed to meet government defined standards rather than it having any true function.

From our personal experience and from being a silent reader of this board for 6 weeks, there appears to be only two ways you can potentially speed things up.

First is by making an official complaint using the email provided on UKVI website. It cannot be a coincidence a few of the 'older' members getting their decisions after being contacted by the complaints department on the same day. They have a 20 working day turn around policy and I think some of the 'older' members are getting their decisions after the complaints department looked in to their complaints and contacted the specific case work team, my wife's case possibly included (please remember this is my assumption).
My wife's case was a straightforward 5 year tier 2 visa route and I personally don't buy the non-sense that complicated applications take longer to process. In my humble opinion the delays are likely from system errors and severe teething problems with the new electronic super priority service. The HO may slowly be getting a handle on things but I suspect some people are still going to get stranded like we were.

Second is by asking your MP to make a parliamentary enquiry regarding your case. When your MP's case worker contacts the HO (their parliamentary liaison team) again there is a 20 working day turn around policy. The liaison team then contacts the case work team who will report back to the liaison team with the case progress. I was told they cannot give a generic reply to a parliamentary enquiry and need to give details of progress. I suspect if your case was stuck in the wrong file or something this will help retrieve it, again this is my conjecture.

To me there appears to be no logical way of explaining why there has been such severe delays for some cases and some are getting quicker decisions. Also it does not seem like the HO is processing cases on 'first delayed first served' basis, which I feel is unethical. This may be to do with the HO having a number of different sites and many more subdivided case work teams who aren't singing from the same hymn sheet. I think some people simply have been luckier than others. The 6 week wait has been excruciating and I think many people on this board shared and is still sharing our pain. My wife deserves a holiday..

Rightly said cyt0987....

Heartfelt Congrats to all those who have got their’s, esp the ones like Badhour....hope you all get ur well deserved refunds soo too...it’s like being ‘family’ in here !!!!....just calms you down a bit, once you know that you are not alone...

I’m still waiting since -
Biometrics submitted on 24th Nov for SET (O) - 5 yrs Tier 2 ILR application 24-hr (not yr !&) priority service...pretty straight forward one...

Four phone call escalations with zero effect....

Lately I did e-mail my MP....received a beaut letter from him, the very next day-bless him...it says he has raised it with the Director General @ HO which I received last week...

hoping this week turns out to bear some fruits ...and I don’t think this killer wait is worth the 600/- anyway...it’s worth much much more....but something better than nothing...getting the ILR still remains the main priority...so let’s waaaaait.

Shake hands mate...
Still waiting

What’s annoying is that they have total disregard for ‘first come, first serve’ at all....No offence to all who have got their outcomes- which is brilliant really !!!...it seems like applying in Jan was much much better and faster than Nov...but we can’t go back, can we?

just wondering if all the waiters fm Nov and Dec had Visa rejections before - which could technically be classified as ‘bad’ immigration history, esp with newly trained HO staff...I had 3 rejections in a row on my first ever application for a UK Visa for very silly reasons, which were then sorted...my worry is that- has this history prompted my application to be thrown into the 6-month pile ???...mistaking it as a complicated one

If all the waiters have such issues (as a common factor), this could be the answer for the delay....and the dilemma that some are getting it pretty quickly and some are just waiting for ages...

[Eagle123]

Hi All,

I am waiting for a response since 15th of December (Tier 2 to ILR). My lawyer just received another generic e-mail from the HO again regarding refund if they can't deliver in 24 hours. The same email I received 2 times before.

I can see that on Sopra Steria account I still have access all my uploads and can upload new ones. Maybe it is been answered before but does it mean that your application has not been look at yet if you still have an access?

Also, I am worried as I didn't upload the documents myself and everything was uploaded during my appointmnet. I can see that Sponsors/Employment section and Educational section are empty is it supposed to be like that when you apply for ILR via Tier 2. I provided the letter from my company regarding the my absence and my need for the role for a foreseeable future and also UK degree and not sure which sections they went under when being uploaded. Any advice would be highly appreciated.

@Eagle123, You don't have to worry about that because on 7th of Jan 2019 when my documents were being uploaded the lady told me that the most important thing was passport which needed to be in Mandatory Doc Section and it didn't matter if optional documents were upload in different places. So from my experience you need not worry.

And another thing I find funny is that even thought I uploaded all my document for some reason the case worker couldn't find my "Absence date and my MSc Degree" to support my English Requirement. However, my lawyer did email them back and this happened on the same day I applied for my Biometric

Thank you for sharing this with me. Now I am less woried about uploads.

[Eagle123]

Hi Eagle123,
Are you sure, After BRP and documents finally submitted to Home Office then Upload option disable. or If casework review the case then Upload option disable? so could you tell me or share your experience of this.....

Hi All,

I am waiting for a response since 15th of December (Tier 2 to ILR). My lawyer just received another generic e-mail from the HO again regarding refund if they can't deliver in 24 hours. The same email I received 2 times before.

I can see that on Sopra Steria account I still have access all my uploads and can upload new ones. Maybe it is been answered before but does it mean that your application has not been look at yet if you still have an access?

Also, I am worried as I didn't upload the documents myself and everything was uploaded during my appointmnet. I can see that Sponsors/Employment section and Educational section are empty is it supposed to be like that when you apply for ILR via Tier 2. I provided the letter from my company regarding the my absence and my need for the role for a foreseeable future and also UK degree and not sure which sections they went under when being uploaded. Any advice would be highly appreciated.

If you look back at previous posts, you will realise that no one knows what is going on. People are putting their best guesses depending on their experiences. All you can do is wait because Helpline is of no use and only fetches generic replies. So just wait and watch, there are lots of people in same boat as you

I am not sure abou this. I think it was discussed here before. It is just speculation now, but I find it very strange that you can go and edit the documents at the same time caseworker is reviewing them.