UKVCAS Super Priority Service

[ilovethebeatles]

My best guess is staff at Premium Offices (PO) will now do the Super Priority Service and so applications from 57 centers will be allocated to each PO, and then to each caseworker. This causes the disparity in timing because it depends on how quick each caseworker/PO does their job. If individual caseworkers had had access to centrally managed system then it would have been on first come first serve basis for all.

Could be a chance that applications on Saturday are going to backlog? UKVI works 5 days and UKVCAS 6 days so if Monday UKVI is clearing Friday, then Tuesday they will clear Monday first to meet deadline logically? Not sure how it works bit there is a disparity between application received days and application processing days isn't it.

[ilovethebeatles]

When I contacted UKVI helpline, I got this message about 30 minutes after the call. But few minutes after that, I got email from caseworker. So, it is kind of standard email but it means your application has not been touched yet.

Got this email today @9:35 am. Don't know what to do now.



Thank you for contacting UKVI Contact Centre.

Unfortunately, we are unable to process your referral as our records show that your application is still within the service standard.



For further information about Front End Services please visit:

https://www.gov.uk/guidance/ukvis-new-f ... ed-to-know





UKVI is keen to continually review and improve its service to our customers. To help us to do so we would be grateful if you could complete a short online survey. Please access the survey using the following link:





Yours sincerely,





UK Visas and Immigration





Please note, any emails received into this mailbox will be deleted and no action will be taken.



**********************************************************************
This email and any files transmitted with it are private and intended
solely for the use of the individual or entity to whom they are addressed.
If you have received this email in error please return it to the address
it came from telling them it is not for you and then delete it from your system.
This email message has been swept for computer viruses.

**********************************************************************

[badhodor]

But It was Super Priority 24 hours thing? how is it still within service standards?

When I contacted UKVI helpline, I got this message about 30 minutes after the call. But few minutes after that, I got email from caseworker. So, it is kind of standard email but it means your application has not been touched yet.

Got this email today @9:35 am. Don't know what to do now.



Thank you for contacting UKVI Contact Centre.

Unfortunately, we are unable to process your referral as our records show that your application is still within the service standard.



For further information about Front End Services please visit:

https://www.gov.uk/guidance/ukvis-new-f ... ed-to-know





UKVI is keen to continually review and improve its service to our customers. To help us to do so we would be grateful if you could complete a short online survey. Please access the survey using the following link:





Yours sincerely,





UK Visas and Immigration





Please note, any emails received into this mailbox will be deleted and no action will be taken.



**********************************************************************
This email and any files transmitted with it are private and intended
solely for the use of the individual or entity to whom they are addressed.
If you have received this email in error please return it to the address
it came from telling them it is not for you and then delete it from your system.
This email message has been swept for computer viruses.

**********************************************************************

[badhodor]

What did the caseworker say in the email 30 mins later? was it with the decision?

[badhodor]

Sorry, I just read your story on the forum "ilovebeatles".

It''s been an hour since that email and I haven't received anything from caseworker or anyone for that matter. Do you reckon I should call them again and ask how is this within service standards?

[venk]

Hi Guys,

Anybody attended their biometrics on or after 26th November 2018 has received email/post with approval conformation or biometric card?

i have attended my biometrics on 26th and have not heard anything since then.

Thanks

Hi venk, any update

Hi Sunny

Nope,fingers crossed.

Thanks.

@ Venk, Sunnysakhi , any update for you guys?

Not yet buddy! As per manibala who recently got approval after 18 days to his biometric appointment. So I am hoping similar timelines apply to me.

[mail9]

Sorry, I just read your story on the forum "ilovebeatles".

It''s been an hour since that email and I haven't received anything from caseworker or anyone for that matter. Do you reckon I should call them again and ask how is this within service standards?

i have had that exact email once when i escalated last Monday 3rd December and again another one yesterday which said it has not yet been processed yet. yesterdays email was as follows:
"Thank you for contacting UKVI Contact Centre.

Our records show your application has not yet been completed.

We are unable to advise when a decision will be made but you will be notified in writing once made.

We are sorry we cannot be of further assistance at this time.

UKVI is keen to continually review and improve its service to our customers. To help us to do so we would be grateful if you could complete a short online survey. Please access the survey using the following link:

https://www.homeofficesurveys.homeoffic ... k/s/KGXV4/"
i waited tillthursday last week and kept calling them but they said not to keep calling again until it is 5 days after escalation.
I was asked to call yesterday as They said only on yesterday evening my earlier escalation on 3rd Dec ended and till then they couldn't re-escalate it. now they are asking me to wait for another 5 days! There is no news again till now. Dont know what to do

[CR001]

Can members please desist from the repetitive 'any updates, 'still waiting', 'not yet'' posts which add no value. When a member has an update, I am certain they will post an update!!!

[oldmankensey]

application: 12th Nov
Mark Lane, London Premium appointment: 30th Nov

just called UKVI and escalated. I also chatted to the woman about the whole situation.

1. They are totally snowed under with work and she said at least half the calls they're getting at the moment are dealing with slow decisions.

2. There doesn't seem to be any rhyme or reason as to why some are being badly delayed and others are going through in a day or two. Nothing geographical or based on which route you are on.

3. She took a call this morning from someone who had their premium appointment on 18th November so me, whose appointment was 30th November, didn't feel great about that.

4. "It's all a mess, it's because of the new system, there was no planning for it at all."

I have to say, I'm starting to get nervous because I'm seeing Christmas coming over the hill, my wife's FLR runs out on January 3rd and, most of all, because there's a decent chance we'll be having to re-apply due to the whole date issue.

[sunnysakhi]

Hi Guys,

Anybody attended their biometrics on or after 26th November 2018 has received email/post with approval conformation or biometric card?

i have attended my biometrics on 26th and have not heard anything since then.

Thanks

Hi venk, any update

Hi Sunny

Nope,fingers crossed.

Thanks.

@ Venk, Sunnysakhi , any update for you guys?

No net yet

[allyf]

application: 12th Nov
Mark Lane, London Premium appointment: 30th Nov

just called UKVI and escalated. I also chatted to the woman about the whole situation.

1. They are totally snowed under with work and she said at least half the calls they're getting at the moment are dealing with slow decisions.

2. There doesn't seem to be any rhyme or reason as to why some are being badly delayed and others are going through in a day or two. Nothing geographical or based on which route you are on.

3. She took a call this morning from someone who had their premium appointment on 18th November so me, whose appointment was 30th November, didn't feel great about that.

4. "It's all a mess, it's because of the new system, there was no planning for it at all."

I have to say, I'm starting to get nervous because I'm seeing Christmas coming over the hill, my wife's FLR runs out on January 3rd and, most of all, because there's a decent chance we'll be having to re-apply due to the whole date issue.

Hi oldmankensey, would they not consider the fact that your application was submitted before your wife’s expiry deadline? And therefore they accept the submission date as the start of the new visa? I’m assuming it would be like an application that sent by post?

[mail9]

Can members please desist from the repetitive 'any updates, 'still waiting', 'not yet'' posts which add no value. When a member has an update, I am certain they will post an update!!!

ok sorry
wont post again for updates.
just realized that my post has been deleted.

[badhodor]

Hi mail9,

When did you apply? and was it also for ILR ?
Mine is SET (O) Tier 2 route.
1st December Appointment @ Croydon

Sorry, I just read your story on the forum "ilovebeatles".

It''s been an hour since that email and I haven't received anything from caseworker or anyone for that matter. Do you reckon I should call them again and ask how is this within service standards?

i have had that exact email once when i escalated last Monday 3rd December and again another one yesterday which said it has not yet been processed yet. yesterdays email was as follows:
"Thank you for contacting UKVI Contact Centre.

Our records show your application has not yet been completed.

We are unable to advise when a decision will be made but you will be notified in writing once made.

We are sorry we cannot be of further assistance at this time.

UKVI is keen to continually review and improve its service to our customers. To help us to do so we would be grateful if you could complete a short online survey. Please access the survey using the following link:

https://www.homeofficesurveys.homeoffic ... k/s/KGXV4/"
i waited tillthursday last week and kept calling them but they said not to keep calling again until it is 5 days after escalation.
I was asked to call yesterday as They said only on yesterday evening my earlier escalation on 3rd Dec ended and till then they couldn't re-escalate it. now they are asking me to wait for another 5 days! There is no news again till now. Dont know what to do

[mail9]

tier 2 to ILR , nov 26th attended biometrics

[oldmankensey]

application: 12th Nov
Mark Lane, London Premium appointment: 30th Nov

just called UKVI and escalated. I also chatted to the woman about the whole situation.

1. They are totally snowed under with work and she said at least half the calls they're getting at the moment are dealing with slow decisions.

2. There doesn't seem to be any rhyme or reason as to why some are being badly delayed and others are going through in a day or two. Nothing geographical or based on which route you are on.

3. She took a call this morning from someone who had their premium appointment on 18th November so me, whose appointment was 30th November, didn't feel great about that.

4. "It's all a mess, it's because of the new system, there was no planning for it at all."

I have to say, I'm starting to get nervous because I'm seeing Christmas coming over the hill, my wife's FLR runs out on January 3rd and, most of all, because there's a decent chance we'll be having to re-apply due to the whole date issue.

Hi oldmankensey, would they not consider the fact that your application was submitted before your wife’s expiry deadline? And therefore they accept the submission date as the start of the new visa? I’m assuming it would be like an application that sent by post?

I''m not too concerned about this application, but I may have to re-apply, or appeal due to the date issue that is discussed in the link I posted. Although someone got SET(M) approval in the same circumstances yesterday, so that gave me some hope.

[norty109]

Since someone who applied on 7th got email yesterday, it logically implies that people like me or others (applying from Tier 2 to ILR) who have not got decision yet that our applications might be pending further checks relating to immigration history, HMRC or banking checks. These are only checks I understand are not live and done through protocol. Police checks etc are all live so they cannot take time. So we got to be patient I understand. Good luck fellas.

[allyf]

application: 12th Nov
Mark Lane, London Premium appointment: 30th Nov

just called UKVI and escalated. I also chatted to the woman about the whole situation.

1. They are totally snowed under with work and she said at least half the calls they're getting at the moment are dealing with slow decisions.

2. There doesn't seem to be any rhyme or reason as to why some are being badly delayed and others are going through in a day or two. Nothing geographical or based on which route you are on.

3. She took a call this morning from someone who had their premium appointment on 18th November so me, whose appointment was 30th November, didn't feel great about that.

4. "It's all a mess, it's because of the new system, there was no planning for it at all."

I have to say, I'm starting to get nervous because I'm seeing Christmas coming over the hill, my wife's FLR runs out on January 3rd and, most of all, because there's a decent chance we'll be having to re-apply due to the whole date issue.

Hi oldmankensey, would they not consider the fact that your application was submitted before your wife’s expiry deadline? And therefore they accept the submission date as the start of the new visa? I’m assuming it would be like an application that sent by post?

I''m not too concerned about this application, but I may have to re-apply, or appeal due to the date issue that is discussed in the link I posted. Although someone got SET(M) approval in the same circumstances yesterday, so that gave me some hope.

Sorry oldmankensey just read your previous posts on your application posted too early. I’m optimistic that with the cover letter you provided, it will help your cause. And I think HO will be lenient on cases of people who applied too early. Surely they will understand the growing pains of this new process, look at how their “super priority service” is operating!!! I think they will make you sweat a bit longer, but your approval will come before Jan 3....hang in there!

[badhodor]

Just called the same number again today at 14:10.
I told them that I called yesterday and i received a response saying that the application is within the service standard when it clearly is not as I applied for super priority which is 24 hours decision.

The lady took down my details and found my details on the system and sent it back with a note that my application is outside of service standard as it was supposed to be 24 hours.

Hoping to receive some update now.

Has anyone else done this and got a difference response from them?

[Min8585]

I went to mark lane London to give documents for scanning and for biometric for ILR set M.

Went on 5/12/18 and it’s 11/12/18. No communication whatsoever ever. I paid for a supe priority service which cost £600 more for 24 hour decision. When I enquired they said it is indeed a 24 hour decision but we get a letter in 5 working days.

I don’t understand some people are getting email and some people are getting letter. It appears they process certain routes/ visa faster. My husband visa expires in 25/12 . hw won’t be be able to work but will have to reapply when visa comes.

The system only allows you to apply 28 days prior to visa finishes which is not enough time l

[mahmoudsayed86]

Hi all

I finally got my BRP!!!!!!!!!!!! I am so relieved because now I can travel for xmas

,My time line is as follows:

I applied on 5 November 2018

I was entitled to apply starting 4th December

My appointment in Mark Lane was 5 December

I have not received any letters or emails, BRP just received today dated 6 December

My route is Set(O) Tier 2 General

I would also like to assure those who question whether applying (i.e. submitting online application) before you are entitled is a problem, I did that and there was no problem at all.

ANy questions please ask and I would be so happy to answer

[oldmankensey]

Hi all

I finally got my BRP!!!!!!!!!!!! I am so relieved because now I can travel for xmas

,My time line is as follows:

I applied on 5 November 2018

I was entitled to apply starting 4th December

My appointment in Mark Lane was 5 December

I have not received any letters or emails, BRP just received today dated 6 December

My route is Set(O) Tier 2 General

I would also like to assure those who question whether applying (i.e. submitting online application) before you are entitled is a problem, I did that and there was no problem at all.

ANy questions please ask and I would be so happy to answer

did you make any reference to the date problem in your application or did you just wait to see what happened without mentioning it?

also, did you get the BRP via DX or Royal Mail?

[mahmoudsayed86]

I wrote a cover letter explaining that I called the UKVI on 5 November asking about which date is considered my date of application before I submitted my online application and they confirmed to me over the phone that it is the date of appointment (which is true). I explained all of that in my cover letter which I submitted with my documents and uploaded it under category 'proof of application'

I also included the period between the entry clearance being issued and me entering the UK in my 5 years period and it went fine

[CR001]

I wrote a cover letter explaining that I called the UKVI on 5 November asking about which date is considered my date of application before I submitted my online application and they confirmed to me over the phone that it is the date of appointment (which is true). I explained all of that in my cover letter which I submitted with my documents and uploaded it under category 'proof of application'

I also included the period between the entry clearance being issued and me entering the UK in my 5 years period and it went fine

Important for members who are applying on SET M to note that the period between visa start date and entering the UK is NOT relevant to SET M and is ONLY applicable to PBS route applications for ILR who can enter within 180 days after visa start date if they choose. Two different routes and immigration rules.

[manuelabe]

Hi all

I finally got my BRP!!!!!!!!!!!! I am so relieved because now I can travel for xmas

,My time line is as follows:

I applied on 5 November 2018

I was entitled to apply starting 4th December

My appointment in Mark Lane was 5 December

I have not received any letters or emails, BRP just received today dated 6 December

My route is Set(O) Tier 2 General

I would also like to assure those who question whether applying (i.e. submitting online application) before you are entitled is a problem, I did that and there was no problem at all.

ANy questions please ask and I would be so happy to answer

Congratulations!! happy for you. I have about 8 working days now for it to come and i am super anxious too as i have flights booked for xmas... on the 22nd. Praying mine comes too but I submitted my Biometrics on the 24th of Nov and it was 10 days on friday... so I am hoping it is already somewhere in the mail.

However, your case gives me hope. Can I ask if you had to call / email to escalate your case?

[mahmoudsayed86]

Hi all

I finally got my BRP!!!!!!!!!!!! I am so relieved because now I can travel for xmas

,My time line is as follows:

I applied on 5 November 2018

I was entitled to apply starting 4th December

My appointment in Mark Lane was 5 December

I have not received any letters or emails, BRP just received today dated 6 December

My route is Set(O) Tier 2 General

I would also like to assure those who question whether applying (i.e. submitting online application) before you are entitled is a problem, I did that and there was no problem at all.

ANy questions please ask and I would be so happy to answer

Congratulations!! happy for you. I have about 8 working days now for it to come and i am super anxious too as i have flights booked for xmas... on the 22nd. Praying mine comes too but I submitted my Biometrics on the 24th of Nov and it was 10 days on friday... so I am hoping it is already somewhere in the mail.

However, your case gives me hope. Can I ask if you had to call / email to escalate your case?

Thanks very much and I hope you receive yours very very soon and make your xmas plans!

I have called the UKVI on 6 December , they said they cannot really do anything before 5 working days have passed , so it is not an escalation because they even did not ask about my name.

However, I had receieved an email around late November (by that time I have not applied) asking me to submit my biomeric asap otherwise I will suffer delays, I replied to that email on 5 December just after my appointment confirming that I applied and asking for decision within 24 hours as promised.

The email was from 'TIer 2 and 5 work flow team): email address:
T2&5WT@homeoffice.gov.uk

I understand this email address concerns only tier 2 route

Good luck!!!