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oldmankensey wrote: ↑Mon Nov 12, 2018 3:38 pmI submitted the online SET(M) today, although haven't made an appointment yet.
I rang the visa helpline and was told categorically that it was the appointment date that was the relevant one, not the submission date. I also read similar on this forum.
However, after having read some contrary information here:
indefinite-leave-to-remain/premium-serv ... 3-540.html
I rang the helpline again just now and was told - IT'S THE FORM SUBMISSION DATE THAT COUNTS AS THE APPLICATION DATE.
You can imagine my horror at this - we cannot apply for ILR until 28th November, so what am I supposed to do now? I said to the girl on the phone "I was told the exact opposite this morning, a call I made to confirm things before I submitted" and she replied "I can't speak for what you were told this morning, only what I am saying to you now."
This is the most unbelievable thing to have happened to us in five years of dealing with the Home Office. We are now terrified that we've either lost £3000 or we're going to get rejected and we have no idea what to do.
Do we try to cancel the application from today?
I no longer trust the information we get from the visa helpline, should we believe what we were told this morning before we submitted or what we've been told recently?
Is there any way for us to speak to someone more senior? I think we are going to have to try and find an immigration solicitor to help us in this situation.
With the new system, your application will not be considered until you have submitted your biometrics and supporting documents.Avy18 wrote: ↑Mon Nov 12, 2018 4:39 pmUnfortunately I am in same boat.
I am using a new system UKVCAS I will be eligible for ILR long term as on 26/11/2018.
I made a premium service appointment for 27/11/2018 at Manchester.I made a payment and book apointment on 10/11/2018.
However today I received an email from HO saying thanks for your application they have received it and will be considered.
I am very worried if they considered it from 10/11/2018. I will not be eligible.
Paid approx £3000. No one seems to know whats going on.
I already looked into cancelling. Two points:Avy18 wrote: ↑Mon Nov 12, 2018 6:24 pmCan we cancel an appointment? And re submit new one by the end of November. As no one seems to know what is correct and Do we get full refund £3020 form UKVCAS?
I rang them earlier today but they have very limited information. They are giving an excuse of being third party.
Who are you calling, Sopra Steria to cancel the appointment or the visa helpline to cancel the application?
You cannot rely on what someone tells you on the phone. If you want to know why, try to call again tomorrow, and you might be surprised to hear something different. Refund processing will take at least 4 weeks from the UKVI
could you link that for me, please. Is that in the guidance notes?ilovethebeatles wrote: ↑Tue Nov 13, 2018 10:47 amIf you read the guideline, you can see it states very clearly the caseworker must consider either: (i) the application date, (ii) the appointment date; or (ii) the decision date whichever is most beneficial to the applicant. This means you should be fine because they will consider the best for you, not rejecting you because of a simple reason like that.