[/quote]
It's
complaints@homeoffice.gov.uk for complaints about service or professional conduct, which I think would apply in your case if documents provided were overlooked. Additional details here:
https://www.gov.uk/government/organisat ... -procedure
[/quote]
Out of interest to anyone, on Friday I logged in to the ~VFS Global system and all my documents were still in the upload document section, which was reassuring.
Later that day I complained to VFS Global, and queried if all my documents had been forwarded to Sheffield and explained my wife had been refused due to lack of evidence.
Today, I logged in, and all of the documents had been removed.
Not sure if this is a coincidence or VFS Global are covering their backs.
Luckily, I have an official receipt from them, stating which documents were uploaded.
I believe this was part of the 'Verify and check' facility.
IF YOU ARE GOING THRU THE UPLOAD PROCESS I SUGGEST PAYING FOR THE "VERIFY AND CHECK" SERVICE.
Best Wishes
Richard