tier21419 wrote: ↑Tue Apr 23, 2019 3:10 pm
Update after receiving "Exceptionally Complex Issues" letter
Here is my journey after receiving exceptionally complex letter.
1/03/2019: Submitted my super-priority application based on completing 5 years (-28 days) on tier 2.
11/03/2019: Attended biometric appointment at Cardiff UKVCAS center, paid £100 to get this appointment.
12/03/2019: Within 24 hours, I received an email that my application has raised exceptionally complex issues and would require further time to thoroughly consider my case….
The email was from the case worker’s personal work email address (which was a kind of blessing, as I was able to contact him/her)
I never thought that I would receive this letter. To me, my application was very straight forward i.e. with same employer, I was exempted from salary requirements, never had any problems in the last 10 years wrt immigration, etc. That letter was very unexpected to me.
12/03/2019: I replied to the case worker thanking for the email, and asking if he/she would need any documents from myself or my sponsor that could help in making the decision. I also asked if the case worker could please kindly elaborate on what complex issues have been raised and how long it will take to get a decision?
12/03/2019: The case worker replied that there is nothing to worry, they need to check something with another department but don’t know the time scale.
This means I was stuck as don’t know what next to expect and when I will be hearing anything back from the HO.
17.04.2019: received an email from the case worker to confirm that my application for leave has now been granted (YESSSS!!!)
18.04.2019: Received a letter, which is about the BRP (e.g. I will receive the BRP within 7 working days and what to do if I don’t). Nothing about the decision, it is also mentioned that I have to return my previous BRP.
23.04.2019: Received BRP. Contacted DX many times to find if they have some letter for me but they said nothing, then there was the Easter break. I contacted DX again today and they said it will be delivered today.
In my case, I don’t know which department was involved but I was in touch with my caseworker, who was very kind to reply (sometimes
) It looks like UKVI does not bother once it sends out such letters and the case might end up in the awaiting cases queue. But I sent email to the caseworker asking for urgent considerations as I have travel plans to attend meetings. I believe this escalated the process as the caseworker contacted his/her line manager to chase up with the other department (from which they were awaiting a further response).
I was not able to contact using the telephone service and in those 5 weeks I never stopped thinking about it e.g. what could be wrong, did I miss something in the application (went over the application so many times to make sure everything is correct). My friends and relatives suggested not to contact the HO and MP as this will frustrate them and may make a wrong decision, but my anxiety did not stop me from contacting them
I have not contacted my Mp though. Throughout this time, I was checking my work status on the website. The website was down when I received the email so could not check the status. A very stressful journey came to a good end.
I don't think I will be able to claim back super-priority fees as HO covered themselves by sending that complex issues letter.
I wish you all the best with your applications!
. Reading about all these delays is freaking me out.
