Hoping someone in the forum could help me with some more information.
I have searched online and can not find any information.

Background info:-
My brother-in-law moved over to the UK with my sister (who is a UK citizen) 2 years and 8 months ago.
He was given a Spouse/Partner Leave to Enter permit, and his Residence Permit will expire in a month.
He has followed this website (BRP Replacement Service) to replace the expiring BRP.
https://www.gov.uk/biometric-residence- ... xpired-brp
But it has been 3 months and he got no info back or new card.
Could anyone help shine some light on this situation and let me know if we are following the right procedure or do we need to something else.
Many thanks in advance
