UKVCAS Super Priority Service

[Onlypositivevibes]

Hello all,

My timeline is as follows and my case is straightforward.

Applied for ILR Route : Tier 2 General, 5 years, SET(O)
Date Biometrics Enrolled : 9 January 2020, 8.00am (Croydon)
Complex issues letter: 10 January 3:30pm
Approval/Refusal Email Received : waiting
Emailed MP, emailed and phoned UKVI for escalation: 20 January 2020 (8 working days past appointment)

Today I got a phone call from UKVI and they basically confirmed that my applciation cannot be processed in 24 hrs. No estimation given, no status updated.

Please let me know if anyone is in similar situation?

We had appotimnet 13th in Croydon. Call 2x UKVI...
Escalation: 20.1.
Still waiting for call or letter...

We don't have more information. They told us HO will call contact us next 5 days what's going on....

Hello,

Thank you for sharing your experience.

Did you escalate by email or by call to UKVI? Did you receive a "complex issues letter" after your appointment? I had mine on the next working day after biometrics.

I also emailed MP. Still waiting.

We recieved email yesterday from UKVCAS they are working on it. Nothing else... Still waiting.

May I ask what is an email address you used to get that reply?

I emailed enquiries: public.enquiries@homeoffice.gov.uk, got a call confirming that my application cannot be processed in 24 hours. May there is another useful email?

Thank you again:)

[Onlypositivevibes]

What is a complex letter I didn’t get any complex email I just received an email from my case worker that we can not decide your application in 24 hours it’s going to be possible in your case and we ware waiting for a response from other government departments or agency to verify some information or documents. Should I consider this complex email or this is not complex email ?

Hello,
Your email is even more detailed since they indicated what exactly caused a delay (waiting a response from other gov bodies).

Mine was:

" Although we would normally decide your application within 24 hours from the date it was submitted, unfortunately this is not going to be possible in your case.

This is because your application raises exceptionally complex issues and we require further time to consider your case thoroughly and reach a decision.

I am sorry for the delay in dealing with your application and for the inconvenience this is causing. Please be assured that we are doing all we can to make a decision on your case as quickly as possible."

[nali78]

Yes because I uploaded court consent order with my application maybe they waiting to confirm consent order from GLD or their legal department.

[Blessed1111]

I need help to understand what’s going on, if this email I have received means one way or the other:

30.12: Appointment to scan documents.
30.12 (3hours later): My english certificate could not be accepted because it was from over 2 years ago.
02.01: I have done the test again and passed.
07.01: I received a ref number for my english test approval and forwarded to case handler for my case.
09.01: Received the following email:

Thank you for your Super Priority Application for Indefinite Leave to Remain.

A letter has been issued to you via recorded delivery: *****. Please note your letter may not be traceable for the first 48 hours via the Royal Mail trace and track service.

Please await the receipt of this letter and follow the instructions provided.

Does it mean it got refused?
I am going crazy here not wanting to leave the house waiting for this letter...

Have you received the letter and what does it say

[nali78]

Always think positive it could be approval

[Onlypositivevibes]

, I have question. Used super priority for Tier2, visit Croydon in Monday 13th January, at the afternoon they ask for one more paper, which the company already gave it. But I didn't hear from them. No email, no letter. Tried to call them on Friday 17th, they told me to wait for Monday 20th.... If no letter they will contact HI.

We booked holiday 6 months ago and we should flight on 3rd February. Do you think I will get BPR? I'm really worry... what I can do?? I know it's still 10 working days... Just this waiting making my nerves

Hiya, have you got any news?

[Petula]

, I have question. Used super priority for Tier2, visit Croydon in Monday 13th January, at the afternoon they ask for one more paper, which the company already gave it. But I didn't hear from them. No email, no letter. Tried to call them on Friday 17th, they told me to wait for Monday 20th.... If no letter they will contact HI.

We booked holiday 6 months ago and we should flight on 3rd February. Do you think I will get BPR? I'm really worry... what I can do?? I know it's still 10 working days... Just this waiting making my nerves

Hiya, have you got any news?

No at all.. Still dotn knwo anything. We tried to contact DX delivery they don't have any delivery for us. So it looks like they didn't send it yet... I don't think we will make it for holiday.

[LittleMiss1224]

Hi All,

I’m back on the forum after 5 years! I had a lot of good advice and help then and felt I should let you know of our experience for the ILR SETM application to help you guys. We chose the super priority service for our application. Here’s our timeline:

UKVCAS appointment: 21/01/2020 at 11am in Glasgow - we arrived early (about 10.30am). We were seen straight away. Husbands biometrics done and uploaded documents checked. She only checked the mandatory documents (passport and signed partner declaration). Asked if she needs to check the others and she said no. We had a total of 56 documents uploaded!

Call from UKVI decision maker (from Manchester) at 2.30pm next day 22/01/2020. She said no valid English test attached. We had attached the previous one my husband did for FLR 2.5 years ago. But it was at level A2 life skills so wasn’t accepted. Asked if they would accept original from 5 years ago for first visa application. She said she will send an email and we should attach the old certificate and she will check if it’s ok.

Email from the decision maker at 2.53pm asking for a new certificate at B1 level or the old one. Also in the email, it was mentioned that as they have looked at the application within the said timescales we wouldn’t get a refund of the priority service fee.

Email sent by us at 4.18pm with old English certificate asking if this was ok.

Email received next day 11.40am 23/01/2020 confirming my husband has been granted indefinite leave and his confirmation letter and biometric permit will be sent in post!

I understand everyone’s experience and application types may be different so don’t lose hope and try not to stress. It’s easier said than done as I was stressing the entire time! FYI - I also believe all applications are processed centrally as in they are not looked at where they are submitted. The email we received came from a generic SETM mailbox team and the decision maker was in Manchester. Although, if they ask for additional documents, it will be the same person who deals with those.

I hope this helps everyone and hopefully, I can answer any questions you might have.

Please bear in mind, I’m not a qualified immigration advisor. I am just here to offer support. Good Luck everyone!

[nali78]

I applied on 10th January Biometric attended on 14th January 2020. Still waiting for a decision what should I do with the refund should I write them now for the £800 refund or after decision? Should I write to local MP to chase HO for my application because I applied for super priority service and still no update. Anyone here in this forum who received email that we are waiting for a response from another government departments or agency to verify some of the information or documents you have given to us . I uploaded life in the uk pass certificate my master degree previous and current passports and court consent order letters. Why HO taking long time my application is straight forward.

[seagul]

I applied on 10th January Biometric attended on 14th January 2020. Still waiting for a decision what should I do with the refund should I write them now for the £800 refund or after decision? .

Refunds are usually made automatically and may consume several weeks.

[LittleMiss1224]

I applied on 10th January Biometric attended on 14th January 2020. Still waiting for a decision what should I do with the refund should I write them now for the £800 refund or after decision? Should I write to local MP to chase HO for my application because I applied for super priority service and still no update. Anyone here in this forum who received email that we are waiting for a response from another government departments or agency to verify some of the information or documents you have given to us . I uploaded life in the uk pass certificate my master degree previous and current passports and court consent order letters. Why HO taking long time my application is straight forward.

Have they previously emailed you to say they are waiting for verification within the timeframe of “by end of the next working day” Or have you not received any email?

[nali78]

In the end of next working day they emailed me that we “unfortunately we can not decide your application in 24 hours because we are waiting for a response from another government department or agency to verify some of the information or documents you have given to us “. I submitted a court consent order because in November 2019 I applied for judicial review then HO accepted the mistake and they sent consent order to GLD( Government legale Department) so I’m assuming they are waiting to confirm the consent order from GLD or upper tribunal and I think it’s take 28 days .

[Muskaan123]

I need help to understand what’s going on, if this email I have received means one way or the other:

30.12: Appointment to scan documents.
30.12 (3hours later): My english certificate could not be accepted because it was from over 2 years ago.
02.01: I have done the test again and passed.
07.01: I received a ref number for my english test approval and forwarded to case handler for my case.
09.01: Received the following email:

Thank you for your Super Priority Application for Indefinite Leave to Remain.

A letter has been issued to you via recorded delivery: *****. Please note your letter may not be traceable for the first 48 hours via the Royal Mail trace and track service.

Please await the receipt of this letter and follow the instructions provided.

Does it mean it got refused?
I am going crazy here not wanting to leave the house waiting for this letter...

Have you have received the letter and what does it say .I have received the same email today but worried is it a decision letter or they have requested more document ? Anyone could please respond.Thank you

Have you received the letter and what does it say

[nali78]

Hi everyone can anybody tell me when you get refund of the previous application is that mean your application has been decide ?

[Uzi007]

Date application (online Super Priority) : 28/11/2019 SET(LR)
Acknowledgement letter/email received (if applicable) : waiting
Biometric Letter/email received (if applicable) : waiting
Date of UKCVAS Appointment (if applicable) : 29/11/2019 11:30(Croydon)
Payment Debited : 28/11/2019
Approval/Refusal Received : waiting.
BRP Card Received : waiting
Does anyone had a similar situation?
I have got another question?
I forgot to upload the consent signed form as I thought I meant to submit with all the document with biomatrics but they didn’t took any documents!!
Any advice please?

Hi Saadnaveed,

Could you please advise, how to get super priority service. I was trying from last one week for super priority service, but I cannot find it. Please advise me. What time is best to search for super priority service.

Thanks,

Hi,
Try looking for super priority service after midnight.
There will be booking available but there is a charge of £100 for next day.

Hi


I am trying from last 2 weeks time: 11.30 pm to 8.00 am. I was refreshing for every 15 seconds by using auto refresh, but no luck. Did you went through Soliciter. What is that £100. Please let me know.
Thanks

Did you manage to get super Priority Service?? @Sive33

[AnxiousShehz]

Hello everyone.

I just want to share my experience and give an insight into my own personal situation with HO. Also an update on my case and if everyone can advise further.

I submitted my FLR M application through Super Priority for my leave to remain on the 9th of January.

However I got an appointment for my biometrics on the 22nd of January at Croydon at 9:00 AM. I was there on time and was out at around 10:00. It was quick and the lady who scanned my documents and biometrics was superb, so friendly and put me at ease.
I had a good experience I would say at Croydon. It was a Saturday so I expected my decision to be taken by max Tuesday evening. However when I did not receive an email or mail by Tuesday evening, I waited until the end of Wednesday evening and called up UKVI to complain that I have not yet received a decision. They told me to wait for the end of Friday evening and if nothing then to call back the following Monday for them to escalate matters.

The following Monday, 03 February 2020, I call UKVI to escalate and that is my first official escalation.

Next day, 04 February 2020, I receive an email from UKVI that my escalation has been lodged and they aim to get it to the caseworker asap. However that email is addressed to me in my maiden name which I felt slightly uneasy about.

Fast forward to today, Friday 07 February 2020, I finally get the email from caseworker that my visa has been granted and I will receive my decision letter and BRP in due time. However again this email is addressed to me in my maiden name. And no mention of my super priority refund despite having never had any communication between me and HO within the 48 hrs period( Please note 48hrs is applicable for those who apply during the weekend instead of the standard 24hrs for those who apply during the week ).

Firstly can anyone advise whether despite having made my application in my husband's family name and my passport and previous BRP being my husband's family name, is it possible for the new BRP to be issued in my maiden name? All the scans of my proof of address, my name on the birth certificate of my daughter, my previous BRP and my passport are all in my husband's family name so I am quite confused as to why they would make such a silly mistake/confusion?

Secondly can anyone guide me in the right direction to ask for a refund as UKVI says to contact the caseworker but we cannot reply to the email CW sent.

Thank you everyone.

[nali78]

Did they give you any time frame after 24 hours ? They emailed me that we expect your decision in 3 months should I escalate my application and wait for the decision?

[Onlypositivevibes]

Hello all,

My timeline is as follows and my case is straightforward.

Applied for ILR Route : Tier 2 General, 5 years, SET(O)
Date Biometrics Enrolled : 9 January 2020, 8.00am (Croydon)
Complex issues letter: 10 January 3:30pm
Approval/Refusal Email Received : waiting
Emailed MP, emailed and phoned UKVI for escalation: 20 January 2020 (8 working days past appointment)

Today I got a phone call from UKVI and they basically confirmed that my applciation cannot be processed in 24 hrs. No estimation given, no status updated.

Please let me know if anyone is in similar situation?

We had appotimnet 13th in Croydon. Call 2x UKVI...
Escalation: 20.1.
Still waiting for call or letter...

We don't have more information. They told us HO will call contact us next 5 days what's going on....

Hi, Did you get any update?

[icenature]

Has anyone applied for SET (M) ILR using the superior priority service this week? I submitted my application last week Thursday 6th Feb, paid £110 for 7:30am Monday appointment 10th Feb, paid extra for document checking which i never used, also paid for text message notification and document scanning.
Had my biometric taken and sopra steria agent submitted my application before 9am on Monday.
I haven't received any email or correspondence from the HO, I keep checking my status and nothing has changed, the UKVI helpline is no help either has they can only escalate after 5 working days.
Can anyone else share their experience in the last week or this week. Paying for a 24hr service should be 24hr in my own opinion.

[Muhammad12345]

We book appointment 3rd January 2020 in Sheffield at 1:45 7 year child route Attend appointment 10 January 2020 for biometric Email recieved next day evening 11 January 2020 stating that we need to do some extra work on your application so we need time and we going to refund your super priority service fee £800 in your account.we make decision by 28 feb 2020. Any body have same experience plz share it thanks

[Bo700]

My case for reference:
ILR from Tier 2
Super priority service
10 Feb midnight application form submitted
11 Feb 12:00 bio appointment
13 Feb 10:00 confirmation email successful

It’s over 24 hours. Looking for a refund

Provided the right amount of documents, nothing extra
Clean history, clear document scans
Only thing in doubt was the first entry date in the application form that I put in 2015 instead of 2010

Hope this helps.
Can someone let me know if the refund process is automatic?

[nali78]

Yes brother I submitted my set Lr ( 10 years route ) application on 10th January 2020 biometric enrolled in Croydon on 14th January 2020. I received email on the next working day that we can not process your application within 24 hours we expect your application on 15th April 2020 ( in 3 months) no refund yet it was super priority service and still waiting for the decision . If they say we are waiting to confirm some documents or information from another government departments or agency then it’s take time I submitted court consent order with my application.so I assume they will confirm from GLD.

[icenature]

Has anyone applied for SET (M) ILR using the superior priority service this week? I submitted my application last week Thursday 6th Feb, paid £110 for 7:30am Monday appointment 10th Feb, paid extra for document checking which i never used, also paid for text message notification and document scanning.
Had my biometric taken and sopra steria agent submitted my application before 9am on Monday.
I haven't received any email or correspondence from the HO, I keep checking my status and nothing has changed, the UKVI helpline is no help either has they can only escalate after 5 working days.
Can anyone else share their experience in the last week or this week. Paying for a 24hr service should be 24hr in my own opinion.

Just to update my post, It's Friday 15:48 and I still haven't heard from the OH. I found this link and i contacted them to get an update. Will see what they say.
https://eu-settled-status-enquiries.ser ... v.uk/start

[CR001]

Has anyone applied for SET (M) ILR using the superior priority service this week? I submitted my application last week Thursday 6th Feb, paid £110 for 7:30am Monday appointment 10th Feb, paid extra for document checking which i never used, also paid for text message notification and document scanning.
Had my biometric taken and sopra steria agent submitted my application before 9am on Monday.
I haven't received any email or correspondence from the HO, I keep checking my status and nothing has changed, the UKVI helpline is no help either has they can only escalate after 5 working days.
Can anyone else share their experience in the last week or this week. Paying for a 24hr service should be 24hr in my own opinion.

Just to update my post, It's Friday 15:48 and I still haven't heard from the OH. I found this link and i contacted them to get an update. Will see what they say.
https://eu-settled-status-enquiries.ser ... v.uk/start

Pointless contacting the EU settled scheme for an update. It is not for set m but for settled or pre settled status under appendix EU, or for EU citizens and family on the EEA/EU route!!

[ptriv]

Has anyone applied for SET (M) ILR using the superior priority service this week? I submitted my application last week Thursday 6th Feb, paid £110 for 7:30am Monday appointment 10th Feb, paid extra for document checking which i never used, also paid for text message notification and document scanning.
Had my biometric taken and sopra steria agent submitted my application before 9am on Monday.
I haven't received any email or correspondence from the HO, I keep checking my status and nothing has changed, the UKVI helpline is no help either has they can only escalate after 5 working days.
Can anyone else share their experience in the last week or this week. Paying for a 24hr service should be 24hr in my own opinion.

Just to update my post, It's Friday 15:48 and I still haven't heard from the OH. I found this link and i contacted them to get an update. Will see what they say.
https://eu-settled-status-enquiries.ser ... v.uk/start

I've submitted mine today will keep you posted.

ILR from Set(M)
Super priority service
11 Feb 10pm application form submitted
17 Feb 08:00 biometrics appointment (Croydon)
No confirmation email yet