Premium Service appointment booking issue for ILR (LR)

[Jlooi]

Our lawyer said that they will make booking in July from May. But when we brought all our documents in two days ago, they said why didnt you tell us to book? I was shocked to hear that. Now we do not have any appointment made and i need one before August ends. I have just realised yesterday how painful it is to book same day services. Went in midnight and saw appointment from 21 September onwards- I cant book it because my vis expires on the 20th Sept. I am losing the will to live at the moment. Been checking since 6pm till 3 am, then had a snooze started at 6 am again, then snooze from 8.30 and checked every half an hour. Saw Belfast and Glaslow, click in the dates and it asked me to answer a question but when I tried to click on it, it wont let me then it refreshed itself and say no appointments. Please help me with some tips...

[Mystarch89]

Hi Morshed, did u rebook the appointment after or u just stuck to the same appointment and attended it?

I've experienced the same issue as well and have even paid the 75 quid surcharge for Early Hour Appointment. If i were to rebook a normal hour appointment, does anyone know whether i'm entitled to the refund for it ?

Regards

I rebooked my appointment. The reasons are I needed an earlier appointment and I was not sure if the booking was in my name or someone else's. I emailed them (online support team) asking the question but their answer was not straight to the point. So I kept trying to rebook and once I rebooked I got an automated confirmation email about the new date. Someone from home office also called me and asked which date I actually choose and I opted for the rebooked date and already attended that with successful outcome.

I'm not sure about £75 refund but I had to pay £75 extra on the appointment day as the new appointment was out of normal office hour.

Ah cheers, I went ahead and rebooked it the night after as well anyway. Couldnt risk showing up and they say oops we dont have a booking for u as its a system glitch. Rather play it safe and go in with a booking confirmation.! Thanks for that! Congrats as well on your successful outcome!

[Mystarch89]

Our lawyer said that they will make booking in July from May. But when we brought all our documents in two days ago, they said why didnt you tell us to book? I was shocked to hear that. Now we do not have any appointment made and i need one before August ends. I have just realised yesterday how painful it is to book same day services. Went in midnight and saw appointment from 21 September onwards- I cant book it because my vis expires on the 20th Sept. I am losing the will to live at the moment. Been checking since 6pm till 3 am, then had a snooze started at 6 am again, then snooze from 8.30 and checked every half an hour. Saw Belfast and Glaslow, click in the dates and it asked me to answer a question but when I tried to click on it, it wont let me then it refreshed itself and say no appointments. Please help me with some tips...

It says answer a question is because u have not chose a time slot.

Once u click on the dates, you have to wait for a while for the time slots to load below it. Only after u choose a time slot will it allow u to proceed. If there is no time slot, it will just show nothing.

[Jlooi]

Thank you Mystarch89, now I have another info on the booking in. I am still waiting for slots after cancellations...

[Jlooi]

Sorry to disturb all of you, I am unable to book anything. The midnight slots dates goes too far ahead for me... the latest is 22 Sept and my visa ends on the 20th September. I have been awake two nights now... trying to get something and I snooze here and there... have missed the golden hour for cancellations? If there is a golden hour, can you please give me some pointers???
Thank you for your advice in advance.

[cjcarolrb]

I called yesterday to the helpline because my BRP expires on 07/09/2018 and after two weeks of insomnia trying to get an appointment earlier than the original one (12/09/2018) I didn't have any success.

They advised me to cancel the booked appointment and apply using the standard route, once accepted I can request an upgrade to premium (which of course has an extra fee). I had to send an email to
pscappoinmentrefunds@homeoffice.gsi.gov.uk requesting the refund of the money already paid.

I am going to do the online standard application but I will be able to pay only when I get the money refunded,

Do any in this forum have experience with this? https://www.gov.uk/government/publicati ... quest-form Upgrade to Premium Form

Thank you if you can advise/help me!

[equitydealer]

Sorry to disturb all of you, I am unable to book anything. The midnight slots dates goes too far ahead for me... the latest is 22 Sept and my visa ends on the 20th September. I have been awake two nights now... trying to get something and I snooze here and there... have missed the golden hour for cancellations? If there is a golden hour, can you please give me some pointers???
Thank you for your advice in advance.

Cancellations can come in at any time, I’ve seen appointments appear for the next day a few times but these are not common and tend to get snapped up quickly. You may just have to go down the postal route.

[Jlooi]

Thank you for your reply

[morshed]

Ah cheers, I went ahead and rebooked it the night after as well anyway. Couldnt risk showing up and they say oops we dont have a booking for u as its a system glitch. Rather play it safe and go in with a booking confirmation.! Thanks for that! Congrats as well on your successful outcome!

Thank you very much, Mystarch89.

Jlooi....I personally think you shouldn’t waste your time trying to book a slot at midnight as the dates are being shown currently not suitable for you. You should keep trying during daytime without loosing hope. The cancelled slots can be appeared anytime during daytime. However, you should be ready and get prepared to send your application by post if you are unsuccessful in booking a suitable slot for premium service.

[smilez]

I called yesterday to the helpline because my BRP expires on 07/09/2018 and after two weeks of insomnia trying to get an appointment earlier than the original one (12/09/2018) I didn't have any success.

They advised me to cancel the booked appointment and apply using the standard route, once accepted I can request an upgrade to premium (which of course has an extra fee). I had to send an email to
pscappoinmentrefunds@homeoffice.gsi.gov.uk requesting the refund of the money already paid.

I am going to do the online standard application but I will be able to pay only when I get the money refunded,

Do any in this forum have experience with this? https://www.gov.uk/government/publicati ... quest-form Upgrade to Premium Form

Thank you if you can advise/help me!

I wonder, how quickly they make a decision following receiving the premium visa upgrade request for a postal application. Is it a single day from when they receive the upgrade request?

I might cancel my appointment for August 20th in Birmingham and switch to postal instead. I will make a decision on Monday and let you know the time when I plan to cancel so that someone else can book on my slot.

[ntt05r]

Either I am a lucky one or they have fixed the website but managed to submit the online application at 00:01 (13th Aug) and booked an appointment on 24th Sep within 15 minutes. Payment seemed to have gone through fine.

[Jlooi]

Please let me know. I am still staying up and looking for cancellations.
20th August would be perfect.
I am forever grateful

I called yesterday to the helpline because my BRP expires on 07/09/2018 and after two weeks of insomnia trying to get an appointment earlier than the original one (12/09/2018) I didn't have any success.

They advised me to cancel the booked appointment and apply using the standard route, once accepted I can request an upgrade to premium (which of course has an extra fee). I had to send an email to
pscappoinmentrefunds@homeoffice.gsi.gov.uk requesting the refund of the money already paid.

I am going to do the online standard application but I will be able to pay only when I get the money refunded,

Do any in this forum have experience with this? https://www.gov.uk/government/publicati ... quest-form Upgrade to Premium Form

Thank you if you can advise/help me!

I wonder, how quickly they make a decision following receiving the premium visa upgrade request for a postal application. Is it a single day from when they receive the upgrade request?

I might cancel my appointment for August 20th in Birmingham and switch to postal instead. I will make a decision on Monday and let you know the time when I plan to cancel so that someone else can book on my slot.

[smilez]

Hi,

I cancelled my appointment today. Hopefully, you can take that slot.

Good luck

[Jlooi]

Hi Smilez,

It is so unfortunate, I didnt even see the tail lights of cancellations today. But wish you all the best in the postal. Keep us posted on how you do!!!

[FreshFromTheGrave]

I just checked a few minutes ago and there were looooads of appointments at Birmingham as early as end of August. But this system is super dodgy the might just disappear, I tried booking mid September last night and while it said dates were available it then autocorrected my date to the 24th.

My visa expires ON the 24th and I went ahead and booked that anyways in Croydon. It should be ok, the visa is still valid on the last day right? But I'm trying to reschedule earlier just in case.

Anyone have any experience on applying at PSC on the exact day their visa expires? Like on my visa it says "Valid until 24/09/2018".

[Jlooi]

I’m on three screens, been in front of the pc since 8.30am as I can’t see anything what’s going on???

[CR001]

I’m on three screens, been in front of the pc since 8.30am as I can’t see anything what’s going on???

Maybe try a different browser, clear your cache and cookies. Log out and log back in.

[GMO]

I am really worried about reading the peoples difficulties and frustration about the PSC booking. I am already eligible to apply but for a few reasons, I would like to apply for the 1st week of October. Not sure yet whether the system will totally change in October or not! One of my friend who recently gets his ILR suggest me to book an appointment now as I'm eligible then rescheduling it accordingly to October! I am a bit confused..is that would be a good idea? or what if I didn't get an appointment in October.Experts suggestion will be highly appreciated.

Best Regards

[FreshFromTheGrave]

I’m on three screens, been in front of the pc since 8.30am as I can’t see anything what’s going on???

One thing I'm doing is always opening my link in a chrome incognito window to make sure no cookies or anything are being retained. But I feel it displays different things to different IP addresses and is just totally random and broken. I mean it might not even let you book those appointments. I saw appointments from the 18th September last night but when I tried to book it just autocorrects it to the 24th.

[Jlooi]

May I ask what search engine you are using?

[CR001]

May I ask what search engine you are using?

I’m on three screens, been in front of the pc since 8.30am as I can’t see anything what’s going on???

One thing I'm doing is always opening my link in a chrome incognito window to make sure no cookies or anything are being retained. But I feel it displays different things to different IP addresses and is just totally random and broken. I mean it might not even let you book those appointments. I saw appointments from the 18th September last night but when I tried to book it just autocorrects it to the 24th.

[FreshFromTheGrave]

The abundance of Birmingham appointments have now all disappeared. I don't think it would have worked even if anybody tried to book them. Basically phantom appointments that display once and then never again.

[Jlooi]

Im going to keep trying. I dnt understand why i cant even the the ghost booking availability.

[FreshFromTheGrave]

Im going to keep trying. I dnt understand why i cant even the the ghost booking availability.

Also try using different computers, different internet connections or restarting your router. It's a long shot and basically black magic at this stage but having fresh IP addresses may help.

[FreshFromTheGrave]

Also everyone if you do appear to get a booking please look very carefully at the date stated underneath the calendar! The date you click on may not be the date it's actually giving you.

I had dates appear to me from the 18th September, clicking on it didn't give me the 18th, it wanted to give me the 24th even though the 18th was still highlighted.