Caseworker Guidance Notes to deal with UKBA Complaints

[SpokenHands]

The following guidance notes for dealing with complaints against the UKBA are very illuminating; and should help anyone with a fair and reasonable complaint to prepare their case so it is dealt with appropriately.

Recommended reading before you use the formal UKBA complaint procedure; and before you speak to your MP.

http://www.ukba.homeoffice.gov.uk/sitec ... iew=Binary



Request Moderators to Make this thread a sticky as the scale of complaints against the UKBA are rising especially on 'Service Delivery' as the spending cuts bite into staff levels.

[SpokenHands]

At this time, make an official complaint using the standard complaints procedure detailed here:

http://www.ukba.homeoffice.gov.uk/about ... complaint/
Click the button for "Unhappy about standard of service" for all details

It asks that one provide the following information:

your name and full contact details;
full details of the complaint (including times, dates and places);
the names or identifying numbers of any UK Border Agency staff or contractors' staff who you have dealt with;
details of any witnesses (if relevant);
copies of letters or papers that are relevant;
travel details and other information (such as your date of birth and your passport/travel document number, if you are an applicant) that are relevant to your complaint; and
any relevant UK Border Agency reference numbers.


For all In-Country complaints, you are asked to send it here:

UKBACustomerComplaints@homeoffice.gsi.gov.uk - we are likely to respond more quickly if you send your complaint by email;

or

UKBA Complaints Allocation Hub
Lunar House
Wellesley Road
Croydon
CR9 2BY

Out-of-country complaints must be sent through details on Country Finder
on the website here:
http://www.ukba.homeoffice.gov.uk/countries/


If you do not receive a satisfactory response, you can then get in touch with the Parliamentary Ombudsman through your MP

Good details on the complaints procedure to be found here:
http://www.ukba.homeoffice.gov.uk/about ... complaint/

[BritishToTheEnd]

Thanks, i believe i will be using the resource shortly.

[noajthan]

Thanks, i believe i will be using the resource shortly.

Be aware this is all out of date and UKBA was abolished in 2013 as 'not fit for purpose'.

[CR001]

Thanks, i believe i will be using the resource shortly.

And please refrain from digging up old threads.

[vinny]

Complaints procedure

Complaints management guidance