BRP Card not received

[srin_1981]

Hello Members

My ILR Approved 16/06/2016, but we have not received BRP card.

I have sent an email to mail address given on the approval letter, but no reply, tried contacting over phone but no use.

We have our travel planned long ago, though we planned well ahead, this BRP delivery put us down, unfortunately our flight ticket can't be reschedule as per travel agency, as we reserved this ticket on some scheme( i really don't understand what scheme is that) net net the only option left for us is, either take risk and travel or just stay in UK until i don't know probably, until next summer holidays. I have paid nearly 3000 pounds for tickets, and 8000 pounds for ILR, so i will not be able afford for some time.

Now i just wanted to know couple of things, it will be great if anyone can share their experience.

We have Indian passport and traveling to India by British airways, straight flight to Chennai.

1. Do we need a BRP card to leave UK airport?

2. Do we need BRP card in Chennai airport?

Because only my family traveling on 13th July, So i am thinking of sending them first, I will travel after i receive BRP card.

Please advice in this regards.

[CR001]

You only need the BRP cards to RE-ENTER the UK and board your flights in India. BRP card has nothing to do with leaving the UK or arriving in India.

[mossbros]

Hi Srin_1981,

Have you received your BRP card?
I am on the same boat, made application on the same day as yours and still waiting.
Any suggestion?

[srin_1981]

Hi

No I am still waiting, today is the fifth day for them to reply for email, I haven't received either, I have tried to contact home office, they literally don't bother to proceed anything further.

If have done anything different to getting touch with them, please do update.

[mossbros]

They replied to me today saying that they did not get request from HO to generate my BRP. I need to contact Croydon office. Anyhow I called Croydon office last week but they could not see anything about my application and BRP.
I also sent and email on BRPOATECH@homeoffice.gsi.gov.uk but I am 100% sure it is not gona make any difference.
Below is the response I got from BRP delivery team and I am very disappointed. Who was your case worker BTW?? just to double check if we got the same case worker.

""Thank you for your enquiry. We are unable to deal with this type of enquiry as we only deal with Biometric Residence Permits (BRP) once they have been requested; you should redirect the enquiry to the Croydon Contact Centre.

However, we can advise all applications for Leave to Remain are subject to enquiries to ensure that statutory requirements are met. These enquiries can take some time to complete.

At this present time the Croydon Contact Centre is unable to provide progress reports on applications submitted within the last six months. If the application was submitted more than six months ago, please re-direct your enquiry to the Croydon Contact Centre https://www.gov.uk/contact-ukvi

Please do not reply to this email.""

[srin_1981]

Hello Member

My case worker is Not the same it's RP.
I can't believe the way it's going, by the I just finished my call with Croydon contact centre, as usual they said they can't do anything over the phone, we have write to Croydon contact centre for to contact Case worker.

[mossbros]

I think we have to write letter to our case worker. I don't see any other hope.
Please update me as soon as you have any update and I will do the same.

[srahes]

I think we have to write letter to our case worker. I don't see any other hope.
Please update me as soon as you have any update and I will do the same.

Hi,
My son ILR approved on 27.06.2016. BRP not received after 10 days.
Raised request using BRP not arrived link.

Any Idea,
How to contact ILR processing office or case worker. Is it the same number 0300 123 2241
Or do we need to send the letter by post to processing office

[srin_1981]

Hello Members

Regarding this BRP, are we allowed go in person to Croydon centre? I live just around the corner from home office.

[mossbros]

May br u can try. Dere is no harm in trying.

[srahes]

Hi

No I am still waiting, today is the fifth day for them to reply for email, I haven't received either, I have tried to contact home office, they literally don't bother to proceed anything further.

If have done anything different to getting touch with them, please do update.

Hi,
Did you received any reply on 5th day of reporting BRP not arrived.

[srin_1981]

No

I am still waiting for the reply as well, today is 6th day.

Did you get the mail reply?

Hi mossbro

You mentioned they have replied to you, was it within the time limit it supposed to be?

[srahes]

No, I have not received reply on 2nd day.
Just auto response, someone will reply in 5 working days.

[mossbros]

No, i got reply on 8th day...

[srahes]

I have called today UKVI number 0300 123 2241 to check if any issue with the request of BRP.
The person said, the process is automatic and once application is approved, it will be requested automatically.
Apart from raising request on BRP not arrived link, no other option than waiting.

[srin_1981]

They have replied me today, not from BRP online enquiry team, but from other team brpotech something, saying that they have some technical issues and they will contact me when the issue resolved.

Today my family is travelling to India, they're in the flight now, I am staying back to receive BRP, my travel secluded on 5th of August, hopefully I should be receiving before that.

[mossbros]

Hi Srin,

Did you send the email on BRPOATECH@......... I provided??
I never received anything from them... strange

[srin_1981]

No, I did not send them any email, it should be based on my online inquiry, I have no clue.

[zxof]

Still no BRP for me as well. I reported on home office BRP website thing on 1st July, just received a reply today 14th July, they said it's already delivered on 12 July (on this date my wife received her BRP for dependant extension but not me!)

To summarise:
my ILR approved (16 June 2016) - NO BRP yet
my wife (dependant extension, approval date 29 June 2016) - BRP received 12 July.

So I am quite upset and frustrated at the moment, I can understand mistakes happen but it's very very very difficult to get in touch with them...

[srahes]

Received reply today after filling online form on 11-July
Due to technical issue, we have ordered print for the BRP now. This is likely to print in some days and be out for delivery by third party courier.

[mossbros]

Hi Guys,

Do you have any update on this. I am still waiting.

Kind Regards,
Hitesh

[srin_1981]

No improvement, they replied to my email yesterday 19th july, which i sent on 8th july, and it's look like copy and past of their previous mail reply, stating that they have technical issue to process my BRP card and they will contact me when the issue is resolved.

My situation is getting worst, as my family already has traveled without BRP card, which may put us in risk re entering UK. I am sure this is not the case for all of you.

Now nothing to do with case worker, delivery team or the contact center over the phone, it's all up to the technical team, there is no way to contact, even we follow complaint process, that will take minimum 20 days for them to reply, and another minimum 20 days for next level, I don't have words to explain their way of response on this fast moving world.

I have even went through the process guidance for alternative or emergency travel documents, it all worst to the core. BRboTech team mail advised me to go for BRP replacement as i mailed them that i have to travel for emergency, but BRP replacement option only for, if the card lost or stolen, and it's guidance clearly says who can apply.

The worst case is, we may even ask to re apply, the situation is going that worst. because the process of issuing BRP is not that easy. As per my understanding, it is automated process, once the case worker approves on the system, it should automatically send and request to BRP issuing company, which is a external agency, that is why when ever we call home office contact center they are helpless, because no one authorized to intervene BRP card issuing process particularly for high level of security reason.

[mossbros]

Reapplying should not be the option here as it is ans expensive affair. What is the guarantee that it will not happen the second time. I am talking with solicitor and lets see what can be done here. It's really frustrating.

[mossbros]

Hi Guys,

Got my BRP yesterday. Got the delivery confirmation from BRP team as well.
So we have hope now, everyone will receive it sooner or later.

[srin_1981]

Congrats...

Which came first BRP card or confirmation email?