DX delivered my RC to unknown person

[wish_uk]

Hi All,
My DX delivery status says your item is delivered but I didn't nor any of my family member because all day we were waiting for delivery.

first we receive a letter on the same day on which we receive other documents but we didnt heard any bell from DX COURIER.
then I rebooked delivery which was on monday 03 April. and I advised my wife to stay at home.
but until 5pm nobody came. and when I checked delivery status online. it says it have delivered.

then i called to help line. they said yes it was delivered.

what should I do now
I dont know where is my RC
thanks

[wish_uk]

how possible this is delivered to wrong person and signed for it

[CR001]

Ask for proof of signature of who signed for it.

[wish_uk]

Ask for proof of signature of who signed for it.

they say my name that your bank card was shown
but my bank card was in my pocket and i was on work
my wife waited all day. but nobody arrive
and when I checked online it showed as it is delivered

and when i called help line, they ask me to contact home office they can't help

[wish_uk]

i wrote to home office, they replied, you have to resort ur card and it will be considered as lost/stolen and will be cancelled.
and need to apply for BRP REPLACEMENT

my question is.
how long normal it will take
is it possible to apply in personal premium service centre? how long it will take to issue a new RC

please help if somebody know about this.
thanks

[vinny]

Contact the DX courier. Ask them for proof of delivery to the correct address.

If they have lost it, then shouldn't they be responsible for the costs of the replacement?

If the UKVI have mislabelled your package, then shouldn't the UKVI be responsible?

[wish_uk]

Contact the DX courier. Ask them for proof of delivery.

If they have lost it, then shouldn't they be responsible for the costs of the replacement?

I contacted them, they are very rude to me and just said contact home office, only home office can investigate.
is it not mandatory to check the ID of the person who is receiving the item?

[vinny]

For peace of mind, all packages handled by DX are tracked – and GPS located - through to their end destination, with a signature obtained from the end recipient’s address should you need one.

They may ask for a signature. When you were tracking your package, did it show the correct destination address? They may be able to track it by GPS.

[vinny]

Probably better to write to them and keep copies of screenshots, etc. rather than talking with rude operators.

[wish_uk]

Probably better to write to them and keep copies of screenshots, etc. rather than talking with rude operators.

is there any contact email to write them

[vinny]

Contact

[wish_uk]

Contact

thank you so much,
i have wrote them
let see what they reply

but i am scared again for a long time i need to wait

can I use Primium service to get a BRP (RC)
how long it take to issue a new card

thanks

[vinny]

Wait and see if they can locate it first.

[wish_uk]

Wait and see if they can locate it first.

I wrote emails to both Dx and Home Office.

Rresponse from Home Office:
Home office sent me the images of signature taken and photograph of the building, and ask me to try to locate BRP here. otherwise send us the pictures of your door and and letter box etc for further investigation.
Response from Dx delivery: they are still asking me to contact Home office.

dear all
what will happen next, the building which is shown in the pic is not of my address.
do I have to pay fee for the replacement card and have to wait for 8 weeks.

[vinny]

Do this:

otherwise send us the pictures of your door and and letter box etc for further investigation.

[wish_uk]

Do this:

otherwise send us the pictures of your door and and letter box etc for further investigation.

I mean if the RC lost because of DX mistake, will Home Office send me new card without asking me to make an application for BRP RC.

[vinny]

The UKVI haven't yet accepted that DX made a mistake. So, let's try to get to that point first. One step at a time.

[wish_uk]

The UKVI haven't yet accepted that DX made a mistake. So, let's try to get to that point first. One step at a time.

Hi,
Home office asked me to send them pictures of my door and letter box
I sent them
today I received an email saying

email 1:
Good morning,

Please be advised we are able to re-issue you with a replacement BRP free of charge.

Before we do this please provide us with a confirmation of address to ensure we have the correct details for you on our system.

Thank you,

Briony
BRP Delivery Team

Email 2:

Good afternoon,

Thank you for your email.

Please be advised the BRP has now been re-issued to the address you have provided.

This should be out for delivery from Tuesday 18th April.

Thank you,

Briony
BRP Delivery Team