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Moderators: Casa, John, ChetanOjha, archigabe, CR001, push, JAJ, ca.funke, Amber, zimba, vinny, Obie, EUsmileWEallsmile, batleykhan, meself2, geriatrix, Administrator

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Blue2017
Newly Registered
Posts: 12
Joined: Thu Apr 06, 2017 7:28 pm

Login Problems

Post by Blue2017 » Fri Apr 07, 2017 9:11 am

Hi,

My friend created a new login on this website and activation email appeared so late that he forgot his password. User name is Blue2014. Can you please reset the password manually.

Thanks

lotos9000
Newly Registered
Posts: 3
Joined: Thu May 11, 2017 6:59 am

Re: Login Problems

Post by lotos9000 » Thu May 11, 2017 7:11 am

I just registered myself because my husband cannot access his account. He forgot his password and requested new one but each single time received information that is not authorised.

Can you please send activation link to his email. Thank you

username: mortana23

User avatar
CR001
Moderator
Posts: 88129
Joined: Thu Mar 08, 2012 10:55 pm
Location: London
Mood:
South Africa

Re: Login Problems

Post by CR001 » Thu May 11, 2017 10:18 am

lotos9000 wrote:I just registered myself because my husband cannot access his account. He forgot his password and requested new one but each single time received information that is not authorised.

Can you please send activation link to his email. Thank you

username: mortana23
Check if it is working now and let us know.
Char (CR001 not Casa)
In life you cannot press the Backspace button!!
Please DO NOT send me a PM for immigration advice. I reserve the right to ignore the PM and not respond.

lotos9000
Newly Registered
Posts: 3
Joined: Thu May 11, 2017 6:59 am

Re: Login Problems

Post by lotos9000 » Fri May 12, 2017 10:26 am

Hi, My husband received email and successfuly activated his account via link provided.

As I discribed ealier - he do not remeber his password.

After requesting a new password, he received this information : You are not authorised to request a new password - another link should be provided to reset the password.

Can you please resolve this issue. Thank you.

username: mortana23

User avatar
CR001
Moderator
Posts: 88129
Joined: Thu Mar 08, 2012 10:55 pm
Location: London
Mood:
South Africa

Re: Login Problems

Post by CR001 » Fri May 12, 2017 11:21 am

lotos9000 wrote:Hi, My husband received email and successfuly activated his account via link provided.

As I discribed ealier - he do not remeber his password.

After requesting a new password, he received this information : You are not authorised to request a new password - another link should be provided to reset the password.

Can you please resolve this issue. Thank you.

username: mortana23
We are unable to reset his password for him.
Char (CR001 not Casa)
In life you cannot press the Backspace button!!
Please DO NOT send me a PM for immigration advice. I reserve the right to ignore the PM and not respond.

lotos9000
Newly Registered
Posts: 3
Joined: Thu May 11, 2017 6:59 am

Re: Login Problems

Post by lotos9000 » Fri May 12, 2017 8:45 pm

Hi,

If you are unable to reset the password what can be done? re -register? is there any solution ? or is just dead end ?

Why you are unable to reset password?

Thank you.

User avatar
CR001
Moderator
Posts: 88129
Joined: Thu Mar 08, 2012 10:55 pm
Location: London
Mood:
South Africa

Re: Login Problems

Post by CR001 » Fri May 12, 2017 10:11 pm

lotos9000 wrote:Hi,

If you are unable to reset the password what can be done? re -register? is there any solution ? or is just dead end ? Re register would be the easiest.

Why you are unable to reset password? We are the moderators, there is only so much we can do. We are not the forum admin.

Thank you.
Char (CR001 not Casa)
In life you cannot press the Backspace button!!
Please DO NOT send me a PM for immigration advice. I reserve the right to ignore the PM and not respond.

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