Missing documents from scanning application centre

[findaway]

We submitted our supporting documents at a visa application centre where documents are scanned instead of being sent to Sheffield physically. It looks like they haven't scanned all of our documents correctly. Here are the facts:

- We received a refusal stating 'In support of your sponsor’s employment you have only provided wage slips for March, April, May and August 2018, therefore you have failed to provide wage slips covering a consecutive six month period immediately preceding the date of application. Furthermore, you have not provided an employment letter containing the specified information as outlined above or any bank statements that show salary credits from your sponsor’s employer.'

- We received all of the documents back by courier from VFS the same day as the refusal with all of the documents stated as missing present and correct. We have photos of this package as well as scans of the documents we took ourselves before submission.

- We also paid for these additional VFS services which should have caught any documents if they were missing:
https://www.vfsglobal.co.uk/co/en/premi ... ent-checks
Stating 'you will also have the option to submit these by email after their appointment, within 7 working days.'

https://www.vfsglobal.co.uk/co/en/premi ... and-verify
'Trained VFS Global staff will perform a series of pre-checks and initial validation on certain key supporting documents in your application, and highlight any potential errors or problems before your documents are submitted.'

- Should the ECO not have contacted us under paragraph D here of their own rules?
https://www.gov.uk/guidance/immigration ... d-evidence

What would members recommend as the best course of action?

[uddin000]

We submitted our supporting documents at a visa application centre where documents are scanned instead of being sent to Sheffield physically. It looks like they haven't scanned all of our documents correctly. Here are the facts:

- We received a refusal stating 'In support of your sponsor’s employment you have only provided wage slips for March, April, May and August 2018, therefore you have failed to provide wage slips covering a consecutive six month period immediately preceding the date of application. Furthermore, you have not provided an employment letter containing the specified information as outlined above or any bank statements that show salary credits from your sponsor’s employer.'

- We received all of the documents back by courier from VFS the same day as the refusal with all of the documents stated as missing present and correct. We have photos of this package as well as scans of the documents we took ourselves before submission.

- We also paid for these additional VFS services which should have caught any documents if they were missing:
https://www.vfsglobal.co.uk/co/en/premi ... ent-checks
Stating 'you will also have the option to submit these by email after their appointment, within 7 working days.'

https://www.vfsglobal.co.uk/co/en/premi ... and-verify
'Trained VFS Global staff will perform a series of pre-checks and initial validation on certain key supporting documents in your application, and highlight any potential errors or problems before your documents are submitted.'

- Should the ECO not have contacted us under paragraph D here of their own rules?
https://www.gov.uk/guidance/immigration ... d-evidence

What would members recommend as the best course of action?

did you provide any additional cover letter stating you provided 6 months payslip when you sent your application?

[findaway]

Yep, we included a cover letter outlining all of the documents.

[Londoner007]

I'd appeal, with 6 payslips. If you can then get confirmation from VAC that you indeed had given them 6 payslips.

If you can prove you actually provided 6 payslips and it was the only grounds for refusal, you will probably get a overturn of decision by the ECM before it gets to tribunal.

[findaway]

They also said we didn't submit:

- Any bank statements at all which is absolutely false (we have photos of the package VFS global returned to us containing said bank statements),
- A letter from employer (also in package returned to us.

It seems as if their scanner was having a breakdown.

[Londoner007]

That's why if possible and available as an option, i'd recommend to everyone to opt for the option of posting support bundle straight to Sheffield. There are far too many instances of scanning errors.

[seagul]

Hopefully the new system of scanning and uploading the supporting documents introduced by HO will be more efficient and effective.