I hope it's alright to ask another question.
My wife is from Kazakhstan and has been visiting me on a Standard Visitor Visa. Her visa originally lasted until 21 July, but she was recently granted an extension to 31 July due to travel hardships related to COVID-19.
It's still very difficult for her to get from the UK to Kazakhstan, who have entered a second full lockdown. There remain no direct flights, and indirect flights come with a lot of risk. We have ascertained that transiting through Istanbul is the only option - but she will be stranded if she flies to Istanbul only to find that her connecting flight to Kazakhstan has been cancelled due to lack of demand (which is understandable, the country is in lockdown again!). We are not comfortable putting her at so much risk while travelling.
What is she to do if she can't travel before 31 July? We have tried emailing the Home Office "Coronavirus Immigration Helpline", but after one working day, they sent back what seemed to be an automated response providing information about switching to a different visa category - this does not help us. I'm out of ideas here. I hope she'll be able to depart before July 31 for the sake of her future visa applications (specifically her spouse visa which we hope to apply for in the future) but I really don't know if it'll be possible for her to do so.
Ideally, the UK will extend visas further beyond July just as they did in March and then May, but it's impossible to know at this point if they'll do so.
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