BRP courier delivery: signature required?

[procyon]

Hello,

I applied for my Tier 2 visa renewal (Super Priority Service) and got my approval e-mail a week ago. The approval e-mail states that:

"You will receive your Biometric Residence Permit (BRP) by courier within 7 working days. You will need to prove your identity and sign for the BRP when it is delivered to you."

What does this mean, exactly? Do I literally have to be at home, in person, when the permit arrives or can someone else sign for it on my behalf? I live in an apartment complex with a front desk that is staffed 24 hours which normally signs for deliveries, and the receptionist claims they have signed for passport-type deliveries before without the tenant needing to be there.

It's extremely urgent that I get the permit by Friday (I have an career-critical trip to Belgium scheduled Monday afternoon) so I have been staying home as much as possible "just in case": I really don't want to miss the delivery window if I need to be here in person. But staying home from work like this is getting taxing, plus I have some critical meetings on Friday afternoon I can't miss unless it's absolutely crucial that I am at home at that time to receive the permit.

I have tried calling the Home Office and DX (the presumed courier company) multiple times and have never succeeded at even getting a live person on the phone to talk to.

[seagul]

Hello,

I applied for my Tier 2 visa renewal (Super Priority Service) and got my approval e-mail a week ago. The approval e-mail states that:

"You will receive your Biometric Residence Permit (BRP) by courier within 7 working days. You will need to prove your identity and sign for the BRP when it is delivered to you."

What does this mean, exactly? Do I literally have to be at home, in person, when the permit arrives or can someone else sign for it on my behalf? I live in an apartment complex with a front desk that is staffed 24 hours which normally signs for deliveries, and the receptionist claims they have signed for passport-type deliveries before without the tenant needing to be there.

It's extremely urgent that I get the permit by Friday (I have an career-critical trip to Belgium scheduled Monday afternoon) so I have been staying home as much as possible "just in case": I really don't want to miss the delivery window if I need to be here in person. But staying home from work like this is getting taxing, plus I have some critical meetings on Friday afternoon I can't miss unless it's absolutely crucial that I am at home at that time to receive the permit.

I have tried calling the Home Office and DX (the presumed courier company) multiple times and have never succeeded at even getting a live person on the phone to talk to.

You can instruct DX courier to deliver you at your workplace.

[procyon]

Hello,

You can instruct DX courier to deliver you at your workplace.

Unfortunately there are two problems with that at this stage... first, I have not been successful at even getting in touch with DX (I don't have a tracking number and without one their call system just hangs up on me and tells them to send them an e-mail: which I've done, with no reply). Second, I am a lecturer and so when I am at work I am often in the classroom in some University building other than where my nominal office is, so sending it there doesn't really fix the situation.

[CR001]

Someone else can accept and sign for it at your home address.

There is no guarantee that it will be delivered by Friday.

DX couriers can usually check if they have something for your name and postcode. If they don't have anything, they it likely has not be sent to them yet from Wales where they are produced.

[procyon]

Someone else can accept and sign for it at your home address.

There is no guarantee that it will be delivered by Friday.

DX couriers can usually check if they have something for your name and postcode. If they don't have anything, they it likely has not be sent to them yet from Wales where they are produced.

Thanks, that's crucial information. Do you happen to know if I have to do anything special to authorize that person to sign for it (i.e. leave a signed note or some documentation) or will it arrive and be signed for like any other parcel delivery to a residence?

I finally heard back by e-mail from DX this morning and they claim not to have the delivery from the Home Office yet. So that suggests to me that it won't come within the 7-day window I was quoted or by when I have to leave for my critical trip, which is more than a little bit frustrating...

[seagul]

Second, I am a lecturer and so when I am at work I am often in the classroom in some University building other than where my nominal office is, so sending it there doesn't really fix the situation.

You can also collect it by yourself from their depot.

[iwolga]

Someone else can accept and sign for it at your home address.

There is no guarantee that it will be delivered by Friday.

DX couriers can usually check if they have something for your name and postcode. If they don't have anything, they it likely has not be sent to them yet from Wales where they are produced.

Thanks, that's crucial information. Do you happen to know if I have to do anything special to authorize that person to sign for it (i.e. leave a signed note or some documentation) or will it arrive and be signed for like any other parcel delivery to a residence?

I finally heard back by e-mail from DX this morning and they claim not to have the delivery from the Home Office yet. So that suggests to me that it won't come within the 7-day window I was quoted or by when I have to leave for my critical trip, which is more than a little bit frustrating...

I think it’s a bit naive to wait Home Office to do it exactly within 7 days. Unfortunately they are not really keeping to their own deadlines. Stories on this forum illustrate this pretty good.

I’m sorry this is happening to you

[procyon]

In case anyone in the future digs this thread up again: the BRP arrived today to the apartment building's front desk, and I indeed did not have to sign, show ID, be present, or even need to be contacted over the phone: the receptionist was able to sign for it entirely on their own.

[seagul]

In case anyone in the future digs this thread up again: the BRP arrived today to the apartment building's front desk, and I indeed did not have to sign, show ID, be present, or even need to be contacted over the phone: the receptionist was able to sign for it entirely on their own.

DX courier always ask for signature or ID with authorization letter if someone else is collecting on your behalf. But in case where there is an in built reception then they can sign & collect on your behalf in a very similar way where security desk in hotels/govt buildings/student hostels can collect the post for whole of the staff/residents. Previously given solution is also an alternative.