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Moderators: Casa, archigabe, CR001, push, JAJ, ca.funke, Amber, zimba, vinny, Obie, EUsmileWEallsmile, batleykhan, meself2, geriatrix, John, ChetanOjha
Thank you Canadian!A Canadian wrote: ↑Thu Jul 09, 2020 1:23 pmCongratulations, Mike!
Boo47 - can you contact your MP?
More and more 'coincidences' where the outcome is suddenly available only days after MPs contact the HO...
Hi Boo,Boo47 wrote: ↑Tue Jul 14, 2020 9:13 amHi lize,
On the back side of my COA it says if a non eu family member of EEA citizen or Swiss, does not have a biometric residence card, you can request informations to check his right of work by using:
Immigrationstatuscheck/service/employers. Gov. Uk.
It's not a potluck but it depends on his application and all the documents sent to the HO.
Also, if your husband leave the UK after applying to EU settlement, he will be fine but if his family permit expires that will be a risk for him because the caseworker has the right to call the applicant to attend an interview while processing his application.
For the processing time, my neighbour is French, not married,no kids, she works part-time, she applied in June, she received her settled status in July, because this process 100% is political, they prioritise EU citizen, in my view to get a commercial deal with Europe.
But non eu family member of British citizen with british kids has to wait for months. It's sad.
I hope this nightmare end soon for everyone.
Good luck.
Any non English documents must be officially translated by a verifiable translator or embassy. You cannot do the translation yourself.Elochka63 wrote: ↑Mon Jul 20, 2020 4:56 pmHi everyone, I would like to ask for your experience of the documents you provide for Family Permit and Surinder Singh route routes. Rules clearly state that you need to translate all documents in English.
- Has anyone translated docs by themselves (I guess it should be enough to write at each paper when, where and by who it was translated) ?
- Did you translate all-all documents ? For example, rental contract that is usually 4-5 pages, utilities bills, or any EU country local analogue of P60, that is mainly numbers ?
I have applied within Italian TLS twice for a tourist visa and once my husband requested a non impediment certificate from UK embassy in Italy, in all situations we were providing such documents as residency, bills and salary payslips without any translation.
(I am one step behind for Surinder Singh route route as I still need to apply for EEA Family Permit to go back to UK with my husband.)
I guess I wouldn’t ask to share people experience if I didn’t have another information. I know what is written in the rules. I was trying to ask what other people did and if anyone has ever experienced something like this.CR001 wrote: ↑Mon Jul 20, 2020 4:58 pmAny non English documents must be officially translated by a verifiable translator or embassy. You cannot do the translation yourself.Elochka63 wrote: ↑Mon Jul 20, 2020 4:56 pmHi everyone, I would like to ask for your experience of the documents you provide for Family Permit and Surinder Singh route routes. Rules clearly state that you need to translate all documents in English.
- Has anyone translated docs by themselves (I guess it should be enough to write at each paper when, where and by who it was translated) ?
- Did you translate all-all documents ? For example, rental contract that is usually 4-5 pages, utilities bills, or any EU country local analogue of P60, that is mainly numbers ?
I have applied within Italian TLS twice for a tourist visa and once my husband requested a non impediment certificate from UK embassy in Italy, in all situations we were providing such documents as residency, bills and salary payslips without any translation.
(I am one step behind for Surinder Singh route route as I still need to apply for EEA Family Permit to go back to UK with my husband.)
Islandson wrote: ↑Mon Jun 08, 2020 12:00 pmThanks @Canadian. Your wording is slightly different but the gist is the same. Basically 'be patient and let us work'. There's an email they provided to us if we were not satisfied with their response, complaintsreview@homeoffice.gov.uk. We've sent this off recently (2nd complaint) also mentioning that we have contacted our MP. I am not EU nor British born and I have been dealing with the home office now for 20 years in visa matters. This is by far the worse I have experienced.A Canadian wrote: ↑Mon Jun 08, 2020 9:33 am@Islandson I had the same thought and wrote a strongly worded email to the EU Settlement Scheme (I am a journalist and would love to do a story on my experience... it's been just under 6 months since application for me so am waiting for the actual 6 months to write about it). This is the reply I got, in case it is helpful to you:Islandson wrote: ↑Sun Jun 07, 2020 1:49 pmThanks Mike. I'm concerned that the COA have an 'expiry' after 6 months of being issued. If you follow the progress on this, you'll see they ask if the COA is less than 6 months. https://www.immigrationstatuscheck.service.gov.uk. so what now when the 6 months is up, will they issue another letter? Or my wife will lose her job on the account of the home office lackadaisical methods of working
Thank you for contacting the EU Settlement Resolution Centre about your application.
We understand that you are enquiring about the progress of your application.
Having checked out records, we can confirm that your application has been submitted successfully. This was acknowledged via an email sent to you on 30th January 2020.
Your case is currently under consideration. You will be notified if any additional information is required. When a decision has been made you will also be notified
The processing times on the gov.uk website are only guidelines and are not service standards. Processing times can vary, for example, when additional information is required, and all applications are considered on a case by case basis.
Due to their complexity, applications made under the ‘Surinder Singh’ route are considered by our ‘Specialised Applications’ team and do not fall under the standard processing times. We would, therefore, appreciate your continued patience as the relevant team is allowed the necessary time to progress your application accordingly.
Please be aware that the processing of applications is taking longer due to coronavirus (Covid-19).
We will note your comments on your application for the relevant department.
Please ensure you check your email inbox, as well as your junk or spam folders regularly.
Should you require further information about the EU Settlement Scheme, please go to https://www.gov.uk/settled-status-eu-citizens-families or alternatively, contact the EU Settlement Resolution Centre by phone on 0300 123 7379 (from inside the UK), 0203 080 0010 (from outside the UK) or by submitting a further question using the online enquiry form https://eu-settled-status-enquiries.ser ... v.uk/start
UKVI is keen to continually review and improve its service to our customers. To help us to do so, we would be grateful if you could complete our customer survey
https://homeoffice.eu.qualtrics.com/jfe ... DBhhKZnDW5
Please note we cannot deal with any enquiries/replies sent directly to this mailbox.
Yours sincerely,
Hey @eke123, when we submitted a follow up complaint, we got a response 2 weeks later. The details were basically the same, only difference is that it said an approval would be given by the end of the month. We received that response on June 22nd.eke123 wrote: ↑Sat Jul 25, 2020 3:32 pmIslandson wrote: ↑Mon Jun 08, 2020 12:00 pmThanks @Canadian. Your wording is slightly different but the gist is the same. Basically 'be patient and let us work'. There's an email they provided to us if we were not satisfied with their response, complaintsreview@homeoffice.gov.uk. We've sent this off recently (2nd complaint) also mentioning that we have contacted our MP. I am not EU nor British born and I have been dealing with the home office now for 20 years in visa matters. This is by far the worse I have experienced.A Canadian wrote: ↑Mon Jun 08, 2020 9:33 am@Islandson I had the same thought and wrote a strongly worded email to the EU Settlement Scheme (I am a journalist and would love to do a story on my experience... it's been just under 6 months since application for me so am waiting for the actual 6 months to write about it). This is the reply I got, in case it is helpful to you:Islandson wrote: ↑Sun Jun 07, 2020 1:49 pm
Thanks Mike. I'm concerned that the COA have an 'expiry' after 6 months of being issued. If you follow the progress on this, you'll see they ask if the COA is less than 6 months. https://www.immigrationstatuscheck.service.gov.uk. so what now when the 6 months is up, will they issue another letter? Or my wife will lose her job on the account of the home office lackadaisical methods of working
Thank you for contacting the EU Settlement Resolution Centre about your application.
We understand that you are enquiring about the progress of your application.
Having checked out records, we can confirm that your application has been submitted successfully. This was acknowledged via an email sent to you on 30th January 2020.
Your case is currently under consideration. You will be notified if any additional information is required. When a decision has been made you will also be notified
The processing times on the gov.uk website are only guidelines and are not service standards. Processing times can vary, for example, when additional information is required, and all applications are considered on a case by case basis.
Due to their complexity, applications made under the ‘Surinder Singh’ route are considered by our ‘Specialised Applications’ team and do not fall under the standard processing times. We would, therefore, appreciate your continued patience as the relevant team is allowed the necessary time to progress your application accordingly.
Please be aware that the processing of applications is taking longer due to coronavirus (Covid-19).
We will note your comments on your application for the relevant department.
Please ensure you check your email inbox, as well as your junk or spam folders regularly.
Should you require further information about the EU Settlement Scheme, please go to https://www.gov.uk/settled-status-eu-citizens-families or alternatively, contact the EU Settlement Resolution Centre by phone on 0300 123 7379 (from inside the UK), 0203 080 0010 (from outside the UK) or by submitting a further question using the online enquiry form https://eu-settled-status-enquiries.ser ... v.uk/start
UKVI is keen to continually review and improve its service to our customers. To help us to do so, we would be grateful if you could complete our customer survey
https://homeoffice.eu.qualtrics.com/jfe ... DBhhKZnDW5
Please note we cannot deal with any enquiries/replies sent directly to this mailbox.
Yours sincerely,
Hello @ Islandson,
I know it must have taken a while
Please what was the outcome of the second complaint sent to complaint review cos I'm thinking of doing same cos my first complaint wasn't upheld.
Hi @Islandson,Islandson wrote: ↑Sat Jul 25, 2020 8:13 pmHey @eke123, when we submitted a follow up complaint, we got a response 2 weeks later. The details were basically the same, only difference is that it said an approval would be given by the end of the month. We received that response on June 22nd.eke123 wrote: ↑Sat Jul 25, 2020 3:32 pmIslandson wrote: ↑Mon Jun 08, 2020 12:00 pmThanks @Canadian. Your wording is slightly different but the gist is the same. Basically 'be patient and let us work'. There's an email they provided to us if we were not satisfied with their response, complaintsreview@homeoffice.gov.uk. We've sent this off recently (2nd complaint) also mentioning that we have contacted our MP. I am not EU nor British born and I have been dealing with the home office now for 20 years in visa matters. This is by far the worse I have experienced.A Canadian wrote: ↑Mon Jun 08, 2020 9:33 am
@Islandson I had the same thought and wrote a strongly worded email to the EU Settlement Scheme (I am a journalist and would love to do a story on my experience... it's been just under 6 months since application for me so am waiting for the actual 6 months to write about it). This is the reply I got, in case it is helpful to you:
Thank you for contacting the EU Settlement Resolution Centre about your application.
We understand that you are enquiring about the progress of your application.
Having checked out records, we can confirm that your application has been submitted successfully. This was acknowledged via an email sent to you on 30th January 2020.
Your case is currently under consideration. You will be notified if any additional information is required. When a decision has been made you will also be notified
The processing times on the gov.uk website are only guidelines and are not service standards. Processing times can vary, for example, when additional information is required, and all applications are considered on a case by case basis.
Due to their complexity, applications made under the ‘Surinder Singh’ route are considered by our ‘Specialised Applications’ team and do not fall under the standard processing times. We would, therefore, appreciate your continued patience as the relevant team is allowed the necessary time to progress your application accordingly.
Please be aware that the processing of applications is taking longer due to coronavirus (Covid-19).
We will note your comments on your application for the relevant department.
Please ensure you check your email inbox, as well as your junk or spam folders regularly.
Should you require further information about the EU Settlement Scheme, please go to https://www.gov.uk/settled-status-eu-citizens-families or alternatively, contact the EU Settlement Resolution Centre by phone on 0300 123 7379 (from inside the UK), 0203 080 0010 (from outside the UK) or by submitting a further question using the online enquiry form https://eu-settled-status-enquiries.ser ... v.uk/start
UKVI is keen to continually review and improve its service to our customers. To help us to do so, we would be grateful if you could complete our customer survey
https://homeoffice.eu.qualtrics.com/jfe ... DBhhKZnDW5
Please note we cannot deal with any enquiries/replies sent directly to this mailbox.
Yours sincerely,
Hello @ Islandson,
I know it must have taken a while
Please what was the outcome of the second complaint sent to complaint review cos I'm thinking of doing same cos my first complaint wasn't upheld.
Unknown to us, a decision was given on June 23rd; it wasnt showing online and we got our documents and the decision letter on July 1st.
I'd say its worth sending a follow up complaint, it makes a difference as they're probably fed up of dealing with these complaints now.
Elochka63 wrote: ↑Mon Jul 20, 2020 4:56 pmHi everyone, I would like to ask for your experience of the documents you provide for Family Permit and Surinder Singh route routes. Rules clearly state that you need to translate all documents in English.
- Has anyone translated docs by themselves (I guess it should be enough to write at each paper when, where and by who it was translated) ?
- Did you translate all-all documents ? For example, rental contract that is usually 4-5 pages, utilities bills, or any EU country local analogue of P60, that is mainly numbers ?
I have applied within Italian TLS twice for a tourist visa and once my husband requested a non impediment certificate from UK embassy in Italy, in all situations we were providing such documents as residency, bills and salary payslips without any translation.
(I am one step behind for Surinder Singh route route as I still need to apply for EEA Family Permit to go back to UK with my husband.)
Hi LiyanaLiyana!LiyanaLiyana wrote: ↑Mon Jul 27, 2020 9:55 amElochka63 wrote: ↑Mon Jul 20, 2020 4:56 pmHi everyone, I would like to ask for your experience of the documents you provide for Family Permit and Surinder Singh route routes. Rules clearly state that you need to translate all documents in English.
- Has anyone translated docs by themselves (I guess it should be enough to write at each paper when, where and by who it was translated) ?
- Did you translate all-all documents ? For example, rental contract that is usually 4-5 pages, utilities bills, or any EU country local analogue of P60, that is mainly numbers ?
I have applied within Italian TLS twice for a tourist visa and once my husband requested a non impediment certificate from UK embassy in Italy, in all situations we were providing such documents as residency, bills and salary payslips without any translation.
(I am one step behind for Surinder Singh route route as I still need to apply for EEA Family Permit to go back to UK with my husband.)
Hey!
We translated marriage certificate, couple of school attendance certificates, our official address paper (empadronamiento in Spain - maybe you have something similar in Italy) and my "Working Life" document (list of all jobs I had held with start and stop dates - again not sure if this is something that you can get in Italy).
The rest of he docs we didn't translate at all. We didn't translate utility bills, my work contracts, my rental contracts, bank statements... That would be crazy.
Just translate the most important docs.
It's really worth spending 50-100 EUR to have a consultation with a lawyer to have your questions answered by a professional and to feel reassured.