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Have you bothered to click on the second link? It tells you the costs for postal and gives a link for premium centre cost
If it's 8 Jan this year, then it's too soon for a response.
Complaints procedure wrote:How long will it take?
We’ll investigate your complaint and reply to you within 20 working days. We will contact you if we need more time to investigate your complaint. If your complaint suggests serious professional misconduct we aim to respond within 12 weeks, following an impartial investigation.